Housing Client Intervention Worker, FT

Dixon Hall; Toronto; On-site; CAD 43,000 - 44,000; Full time

Job summary

Dixon Hall in Toronto, Ontario is seeking a Housing Client Intervention Worker to support seniors and adults with disabilities in securing and maintaining housing. The role requires experience in case management and counseling, plus strong communication and collaboration across health, housing, and legal partners.

Reporting to the Manager, Comprehensive Intake and Care, this full-time position (28 hours/week) emphasizes client-focused, data-driven service delivery, with emphasis on safety and

Qualifications

• BSW or MSW or related degree required.
• 2–3 years experience supporting seniors/under housed or homelessness risk.
• Familiarity with seniors and adults with disabilities including mental health, disabilities and addictions.
• Proven ability in case management and supportive counseling.
• Effective verbal and written communications skills.
• Knowledge of community agencies and their services.
• Ability to work independently and in a team.
• Understanding of housing and health sector services.

Responsibilities

• Develop action plans for housing stabilization with clients.
• Identify factors contributing to precarious housing.
• Make referrals to appropriate services.
• Advocate for clients in hospital, residential and legal settings.
• Liaise with property management, health professionals and community partners.
• Inform clients of rights and responsibilities.
• Collaborate with an interdisciplinary outreach team to secure housing.
• Maintain up-to-date case notes and client files.

Skills

Case management

Counseling

Verbal communication

Written communication

Interdisciplinary teamwork

MS Office

Education

BSW/MSW or related degree

Tools

MS Office

Job description

Employment Type: Full Time (28 hours per week), Contract

Department: Seniors and Children & Youth Services

Union: Included (CUPE)

Salary: Level 3-$29.87 per hour

File #: 26-SCY-26 (1 Open)

Posting Date: October 2, 2026

Posting Close: October 17, 2026

Position Summary

Reporting to the Manager, Comprehensive Intake and Care, the Housing Client Intervention Worker will support seniors and adults with disabilities and illness secure and maintain appropriate housing.

The Housing Client Intervention Worker is required to perform his/her duties in a manner consistent with Dixon Hall’s Mission, Vision and Values, ensure safety, and demonstrate customer service excellence.

Duties and Responsibilities

HOUSING-FOCUSED CASE MANAGEMENT SUPPORT:

• Assist clients in the development of an individualized plan of action with short and long-term goals and identified strategies to achieve housing stabilization.
• Identification of physical, mental, socioeconomic and environmental factors contributing to precarious housing.
• Make referrals to appropriate services based on clients’ needs.
• Advocate on behalf of clients in hospital, residential and legal settings.
• Liaise with property management, legal professionals, health care professionals and other community partners.
• Inform clients of their rights and responsibilities.
• Work as a member of an interdisciplinary outreach team providing comprehensive support with the goal of securing and maintaining housing.
• Liaise with other internal or external services to identify strategies and enhance activities towards supporting the goal of maintaining housing.
• Arrange and maintain regular and intermittent times for home visits with clients.
• Accompany clients to appointments (i.e. medical, legal) where necessary
• Provide support and conflict mediation.

OTHER ACTIVITIES:

• Provide feedback about housing accessibility and seniors’ housing issues to other organizations as an advisory committee member.

ADMINISTRATION:

• Maintain up to date case notes, progress reports and client files with relevant and up to date documentation.
• Maintain appropriate statistics in client data base.
• Provide information for funder reports as necessary.
• Maintain client files.
• Provide letters for clients.

ORGANIZATIONAL RESPONSIBILITIES:

• Work collaboratively with other Dixon Hall staff and departments and volunteers.
• Operate in an effective, efficient and client focused manner to achieve the best outcomes for clients.
• Actively participate in department and agency meetings and events.
• Work under the guidance of the agency and program policies and procedures, including the Mission, Vision and Values of Dixon Hall and the agency’s strategic direction.
• Meet regularly with manager to discuss individual, team and the overall effectiveness of shelter client services.
• Undertake other tasks and responsibilities as assigned within the purview of the job description.
• Other duties as required.

Qualifications

• BSW or MSW or post-secondary degree in a related field.
• At least 2-3 years of experience supporting seniors/individuals who are homeless, at risk of becoming homeless or who are under housed.
• Familiarity with issues concerning seniors and adults with disabilities including those with mental health, disabilities and addictions.
• Proven ability in case management and supportive counseling.
• Effective verbal and written communications skills.
• Demonstrated knowledge of community agencies and their relevant programs and services.
• Self directed and independent but also proven experience in working effectively as a team member in collaboration with other staff members and community professionals.
• Understanding and knowledge of the housing and health sector and services
• Ability to exercise good judgment, flexibility, creativity, and sensitivity to changing situations and needs.
• Intermediate level of computer literacy utilizing MS Office applications.
• Must be qualified to work in Canada legally for the employer.
• Able to provide a Vulnerable Sector Screening check with a ‘Clear’ or satisfactory result that meets the operational requirements of the Agency.
• Must have up-to-date vaccinations against COVID-19 with a vaccine that has been approved for use in Canada.

Dixon Hallmay use Artificial Intelligence-assisted tools during the recruitment process to support efficiency and consistency. Final hiring decisions are made by the Human Resources team.

Dixon Hall is dedicated to fostering an inclusive selection process and work environment, guided by their Race Relations and Employment Equity Policies. If selected for an interview, please inform the hiring manager or the People and Culture team at [e-mail] of any accommodations you may require during the interview process.

To achieve their goal of inclusivity and diversity, Dixon Hall actively seeks exceptional candidates from varied backgrounds and with lived experiences. Individuals who self-identify as being from marginalized communities, including Indigenous peoples, racialized persons, persons with disabilities, and those from the 2SLGBTQIA+ community or who have experienced homelessness, are strongly encouraged to apply.