Community Manager: Engage Brands & Shape Social Strategy

Content Creators; Toronto; Hybrid; CAD 52,000 - 75,000; Full time

Benefits offered by this job

Dog-friendly offices

Unlimited coffee

Flexible time off

Office lunches

Annual events

Job summary

AntiSocial, part of the Thinkingbox family, is seeking a Community Manager for our Toronto team. You’ll cultivate engaging conversations, manage day-to-day interactions, and help shape authentic brand voices across platforms.

You’ll collaborate with social, creative, and strategy teams, supporting social listening, audience insights, and trend research. This role offers growth into a Social Strategist over time.

Qualifications

• 2+ years in community management, social media, or related digital marketing role.
• Strong understanding of social platforms and online communities.
• Excellent written communication with on-brand responses.
• Ability to adapt tone across brands, audiences and platforms.
• Genuine passion for internet culture and trends.
• Strong organizational skills for multiple clients/communities.
• Experience using social listening tools (Sprout Social, Hootsuite, Brandwatch).
• Good judgment handling sensitive conversations and brand risks.
• Proactive, collaborative mindset with opportunities spotting.
• Comfortable in a fast-paced, creative agency environment.

Responsibilities

• Manage day-to-day community engagement across social platforms.
• Monitor comments, DMs, mentions, and conversations with a brand voice.
• Develop authentic brand voices and adapt messaging per audience.
• Identify opportunities to join cultural moments and trends.
• Build relationships with audiences, creators, influencers, and advocates.
• Coordinate with strategy, content, and account teams for alignment.
• Support social campaigns, launches, and always-on content programs.
• Monitor sentiment and escalate reputational risks when needed.
• Identify emerging trends and cultural moments for content ideas.
• Track performance and share insights with internal teams.
• Help develop community guidelines, FAQs, and best practices.
• Stay updated on platform changes and trends.
• Support strategy with social listening and audience insights.
• Translate conversations into actionable insights for strategy.
• Contribute to brainstorms and early-stage campaign planning.
• Develop social strategy presentations and reporting.

Skills

Community management

Social media

Written communication

Tone adaptation

Internet culture

Organization

Social listening tools

Judgment

Collaboration

Fast-paced environment

Tools

Sprout Social

Hootsuite

Brandwatch

Job description

AntiSocial, part of the Thinkingbox family, is seeking a Community Manager for our Toronto team. You’ll cultivate engaging conversations, manage day-to-day interactions, and help shape authentic brand voices across platforms.

You’ll collaborate with social, creative, and strategy teams, supporting social listening, audience insights, and trend research. This role offers growth into a Social Strategist over time.