Community Manager - AntiSocial

Thinkingbox; Vancouver; Hybrid; CAD 50,000 - 60,000; Full time

Benefits offered by this job

Dog-friendly offices

Unlimited coffee, drinks, and snacks

Flexible time off

Office lunches

Company swag

Health benefits

Job summary

AntiSocial, part of the Thinkingbox family, is hiring a Community Manager to cultivate engaged online communities for gaming and entertainment brands. You’ll shape authentic conversations, respond thoughtfully, and collaborate with social, creative, and strategy teams to bring brands to life.

The role offers growth into social strategy, with opportunities in social listening, trend research, and campaign planning, while maintaining a hands-on, fast-paced agency environment.

Qualifications

• 2+ years of experience in community management, social media, or a related digital marketing role, ideally within an agency environment.
• Strong understanding of social media platforms, online communities, and how audiences engage with brands.
• Excellent written communication skills, with the ability to write engaging, clever, and on-brand responses.
• Natural ability to adapt your tone of voice across different brands, audiences, and platforms.
• Genuine passion for internet culture, gaming, entertainment, fandom, and what's happening online.
• Understanding of what makes fan-driven communities tick and how brands can participate in those spaces authentically.
• Strong organizational skills and the ability to manage multiple clients and communities at once.
• Experience using social media management and listening tools such as Sprout Social, Hootsuite, Brandwatch, or similar platforms.
• Good judgment when handling sensitive conversations, customer concerns, or potential brand issues.
• A proactive, collaborative mindset and the ability to spot opportunities without always being asked.
• Comfortable working in a fast-paced, creative agency environment where priorities can shift quickly.

Responsibilities

• Manage day-to-day community engagement across social platforms, including Instagram, TikTok, Facebook, X, YouTube, Reddit, and Discord.
• Monitor and respond to comments, DMs, mentions, and conversations in a timely, thoughtful, and brand-appropriate way.
• Develop and maintain authentic brand voices, adapting tone and messaging across different clients and audiences.
• Build relationships with passionate fan communities, creators, influencers, and brand advocates through meaningful engagement.
• Identify opportunities for brands to participate in relevant cultural moments, gaming conversations, trends, and online communities.
• Support social campaigns, product launches, activations, and always-on content programs in collaboration with social, creative, and account teams.
• Monitor online sentiment, flag potential issues, and elevate sensitive conversations or reputational risks when needed.
• Track community performance, engagement metrics, and audience sentiment, translating findings into actionable insights and recommendations.
• Support the strategy team with social listening, audience research, competitive analysis, and trend identification.
• Contribute to brainstorms, campaign planning, strategy presentations, and reporting, bringing forward ideas informed by community insights and audience behaviours.
• Stay up to date on platform changes, gaming culture, internet trends, and evolving community management best practices.

Skills

Community management

Social platforms

Written communication

Voice adaptation

Internet culture

Team collaboration

Organizational skills

Cultural sensitivity

Proactive

Tools

Sprout Social

Hootsuite

Brandwatch

Job description

Who We Are

Hi! We’re AntiSocial, a social-first digital marketing agency powered by people who love to create. Our work spans industries and disciplines, from conceptual campaigns and strategic media plans to creator partnerships, influencer strategies, and content production for leading brands around the world. As part of the Thinkingbox family, we bring creativity, collaboration, and innovation to everything we do. At AntiSocial, you’ll join a diverse and talented team that delivers bold campaigns and innovative solutions for some of the world’s top brands. Our culture is one of collaboration, creativity, and connection. Whether it’s brainstorming with colleagues, hanging out with our office dogs, or enjoying monthly events, we keep our work environment vibrant, inclusive, and fun.

The Opportunity

We’re looking for a Community Manager to join our team. You'll be the voice behind some exciting gaming and entertainment brands, building engaged online communities and creating meaningful connections with passionate audiences.

The ideal candidate is social-obsessed, culturally curious, and always plugged into what's happening online. You understand internet culture, know how to adapt your tone of voice for different audiences, and have a knack for turning everyday interactions into opportunities for engagement. You'll work closely with our social, creative, and strategy teams to bring brands to life through authentic conversations, proactive engagement, and community insights.

This role is also a great opportunity for someone looking to grow their career in social strategy, with the chance to support social listening, audience insights, trend research, and campaign planning, and grow into a Social Strategist role over time.

What You'll Be Doing

• Manage day-to-day community engagement across social platforms, including Instagram, TikTok, Facebook, X, YouTube, Reddit, and Discord.
• Monitor and respond to comments, DMs, mentions, and conversations in a timely, thoughtful, and brand-appropriate way.
• Develop and maintain authentic brand voices, adapting tone and messaging across different clients and audiences.
• Build relationships with passionate fan communities, creators, influencers, and brand advocates through meaningful engagement.
• Identify opportunities for brands to participate in relevant cultural moments, gaming conversations, trends, and online communities.
• Support social campaigns, product launches, activations, and always-on content programs in collaboration with social, creative, and account teams.
• Monitor online sentiment, flag potential issues, and elevate sensitive conversations or reputational risks when needed.
• Track community performance, engagement metrics, and audience sentiment, translating findings into actionable insights and recommendations.
• Support the strategy team with social listening, audience research, competitive analysis, and trend identification.
• Contribute to brainstorms, campaign planning, strategy presentations, and reporting, bringing forward ideas informed by community insights and audience behaviours.
• Stay up to date on platform changes, gaming culture, internet trends, and evolving community management best practices.

What You'll Bring

• 2+ years of experience in community management, social media, or a related digital marketing role, ideally within an agency environment.
• A strong understanding of social media platforms, online communities, and how audiences engage with brands.
• Excellent written communication skills, with the ability to write engaging, clever, and on-brand responses.
• A natural ability to adapt your tone of voice across different brands, audiences, and platforms.
• A genuine passion for internet culture, gaming, entertainment, fandom, and what's happening online.
• An understanding of what makes fan-driven communities tick and how brands can participate in those spaces authentically.
• Strong organizational skills and the ability to manage multiple clients and communities at once.
• Experience using social media management and listening tools such as Sprout Social, Hootsuite, Brandwatch, or similar platforms.
• Good judgment when handling sensitive conversations, customer concerns, or potential brand issues.
• A proactive, collaborative mindset and the ability to spot opportunities without always being asked.
• Comfortable working in a fast-paced, creative agency environment where priorities can shift quickly.

Bonus Points!

• Experience playing Magic: The Gathering is a plus.
• Experience working with gaming, entertainment, fantasy, or pop culture brands.
• An interest in trading card games, tabletop gaming, fantasy worlds, collectibles, or gaming communities.
• Familiarity with fan-driven marketing, product launches, or community-focused campaigns.
• A passion for storytelling, world-building, and creating work that resonates with dedicated audiences.

Additional Info

• Monday - Thursday in office (Fridays are remote optional)
• Flexible time off, including paid vacation and sick days
• Consistent culture and team-building events
• Employee recognition and incentive programs
• Seasonal celebrations and gatherings throughout the year
• Office lunches
• Branded company swag
• Access to industry events, learning opportunities, and non-profit outreaches
• Dog-friendly offices
• Unlimited coffee, drinks, and snacks
• Flex work and travel options
• Comprehensive extended health benefits

$50,000 - $60,000 a year

Placement in the salary range will be based on factors such as internal equity, candidate experience, skills, and qualifications relevant to the role. If your compensation expectations fall outside of this range, we still welcome your application.

Equal Opportunity

At AntiSocial, we’re committed to creating an inclusive environment where everyone feels valued, heard, and empowered to thrive. We believe that diversity is our creative strength – it's the range of perspectives, experiences, and backgrounds that fuels our best ideas and most innovative solutions. We welcome and encourage applicants of all races, ethnicities, genders, identities, abilities, ages, sexual orientations, and backgrounds to apply. Your voice matters here.