Community Manager

100 Kellogg Lane; London; Vor Ort; CAD 55.000 - 90.000; Vollzeit

Zusammenfassung

100 Kellogg Lane is seeking a dynamic Community Manager to build and nurture our online audience across social platforms, forums and our website. You will craft engaging content, monitor feedback and foster relationships with creators and fans to strengthen brand loyalty.

The ideal candidate has 2–5 years in community or social media management, a solid portfolio, and a data-driven mindset to analyse metrics and drive growth while coordinating with internal teams.

Qualifikationen

• 2–5 years in community management or social media management.
• Demonstrable portfolio as a Community Manager or in a similar role.
• Strong understanding of online community platforms and analytics.
• Experience with content management systems and CRM tools.
• Excellent communication, writing and interpersonal skills.

Aufgaben

• Create, curate and manage content for online platforms, aligned with brand voice.
• Monitor platforms for discussions and trends; provide insights to teams.
• Develop and enforce community guidelines for a safe environment.
• Cultivate relationships with key community members and influencers.
• Gather and analyse community feedback to inform stakeholders.
• Track and report on engagement metrics and sentiment.
• Stay updated on industry trends and emerging platforms.

Kenntnisse

Community management

Content creation

Social media strategy

Analytics

Communication

Ausbildung

Bachelor's degree in Communications/Marketing

Tools

CMS

CRM software

Social media analytics tools

Jobbeschreibung

Job Description: Community Manager, 100 Kellogg Lane

We are seeking a dynamic community manager to join our team at a100 Kellogg Lane.

As a community manager, your role will be critical in building and maintaining a vibrant online community for our business. You will develop and manage our online social media platforms, create engaging content, and foster strong relationships with our audience. The ideal candidate is a people-oriented professional with a passion for social media and a strong background in community management.

Objectives of the role

• Developing and implementing community engagement strategies that align with the company’s goals and objectives.


• Managing and growing our online community presence across various platforms, including social media, LinkedIn, forums and our company website.


• Monitoring and responding to community members’ inquiries, comments and feedback in a timely and professional manner.


• Supporting the use of creators and influencers as it pertains to always on efforts as well as event-based campaigns.


• Collaborating with internal teams to ensure consistent messaging and support for community initiatives.


• Analysing community metrics and trends to identify opportunities for improvement and growth.

Your tasks

• Create, curate and manage content (including posts, videos, etc.) for online platforms, ensuring it is relevant, engaging and aligned with the company’s brand voice.


• Monitor community platforms for discussions, issues and trends and provide insights to the relevant teams.


• Develop and enforce community guidelines to maintain a safe and respectful environment for all members.


• Identify and cultivate relationships with key community members and influencers to foster loyalty and advocacy.


• Gather and analyse feedback from the community to inform key stakeholders.


• Track and report on community engagement metrics, including member growth, activity levels and sentiment.


• Stay updated on industry trends, best practices and emerging platforms to continually enhance community engagement strategies.

Required skills and qualifications

• Bachelor’s degree in Communications, Marketing, Public Relations or a related field is preferred.


• Demonstrable portfolio as a Community Manager or in a similar role, with 2-5 years in community management or social media management.


• Strong understanding of online community platforms, social media tools and analytics.


• Familiarity with content management systems and customer relationship management (CRM) tools.


• Excellent communication, writing and interpersonal skills, with the ability to engage and build relationships with diverse audiences.


• Creative and strategic thinker with the ability to develop and execute innovative community engagement initiatives.


• Ability to work independently and collaboratively in a fast-paced environment.


• Must be able to work a non-traditional schedule around booked events, mostly Thursday-Sunday.


• Ability to lift, push and pull up to 25lbs.

Preferred skills and qualifications

• Relevant certification in community management, social media, or similar.


• Solid knowledge of digital marketing, AI, and SEO practices.


• Familiarity with graphic design and video editing tools.


• Experience in organising and managing online events.


• Ability to analyse data and derive actionable insights.


• Strong organisational and multitasking abilities.


• Knowledge of SEO and content marketing.

We do not use AI in our hiring processes.

This ad is for a new role.