Community Manager

BGO; Toronto; On-site; CAD 60,000 - 80,000; Full time

Benefits offered by this job

Annual discretionary bonus

Comprehensive benefits

Job summary

Goldengate in Toronto, Ontario is seeking a Community Manager to lead resident relations and day-to-day operations on-site. You will be at the center of the resident experience, coordinating staff, and driving occupancy while maintaining property standards.

The role requires a strong service mindset, 3+ years in property management, and proficiency with tenancy laws and MS Office. On-site position with a collaborative team and opportunities for professional growth.

Qualifications

• Degree or diploma in business, hospitality, property management or related field.
• 3+ years of residential property management or customer-focused environment.
• Familiarity with Ontario residential tenancy laws.
• Proficiency with MS Word, Excel and Outlook.

Responsibilities

• Build relationships with residents and respond to concerns to foster a welcoming community.
• Oversee day-to-day property administration including resident records, rent, notices, and move-ins/move-outs.
• Support occupancy and revenue through lease renewals and retention initiatives.
• Coordinate suite inspections, follow-ups, work orders, and service recovery with maintenance teams.
• Plan and support resident events to strengthen community engagement.
• Ensure operations comply with tenancy requirements, policies, and safety standards.
• Collaborate with Regional Property Manager on priorities, staff support and vendor coordination.

Skills

Property management

Customer service

Communication

Team coordination

Problem solving

Education

Business/Hospitality/Property mgmt degree

Tools

Yardi

MS Word

Excel

Outlook

Job description

Community Manager

Goldengate | Toronto, Ontario

The Opportunity:

This is an opportunity to take on a key role within one of BGO's largest residential communities in Toronto. As Community Manager at Goldengate, you will be at the centre of the resident experience and day-to-day operations - bringing together service, team coordination and commercial awareness to help the community perform at its best.

You’ll have the opportunity to make a meaningful impact on how residents experience their home, how the onsite team works together, and how the property continues to evolve.

This is an onsite position located in Toronto, Ontario.

What You Will Do:

• Build strong relationships with residents, respond to concerns and service needs, and help create a welcoming and engaged residential community.
• Oversee key day-to-day property administration including resident records, rent collection, arrears, notices, lease assignments and suite move-in and move-out processes.
• Support occupancy and revenue performance through lease renewals, resident retention initiatives and leasing activities as required.
• Coordinate suite inspections, resident follow-ups, work orders and service recovery, partnering with maintenance and other site teams to ensure issues are resolved promptly.
• Plan and support resident events and initiatives that strengthen community engagement and enhance the overall resident experience.
• Ensure property operations comply with applicable residential tenancy requirements, BGO policies, and health, safety, fire and life-safety standards.
• Work closely with the Regional Property Manager and broader site team on operational priorities, staff support, vendor coordination and special projects.

Who You Are

Key Qualifications

• College or university education in business, hospitality, property management or a related field.
• 3+ years of related experience in residential property management, hospitality or a comparable customer-focused environment.
• Working knowledge of applicable Ontario residential tenancy legislation and landlord-resident requirements.
• Intermediate proficiency with Microsoft Word, Excel and Outlook.
• Experience with Yardi or another residential property management platform is considered to be an asset

Other Skills and Behaviours:

• A strong service mindset with an interest in creating resident experiences that build community and long-term satisfaction.
• Strong written and verbal communication skills with the ability to work effectively with residents, colleagues, contractors and other stakeholders.
• Ability to manage competing priorities, meet deadlines and maintain accuracy in a fast-paced onsite environment.
• Experience leading, coaching or supporting team members.
• Flexibility in hours to ensure availability for last day of each month & the first two to three days of the beginning of the month in order to accommodate the move-in-move-outs, trades and rent collection. Being able to handle emergencies occurring after regular office hours.
• Police Clearance: A criminal verification check is required for employment

Who We Are

BGO is a global leader in real estate investment management, partnering with more than 750 institutional clients to invest in and manage high-quality real estate across office, industrial, residential, retail, and hospitality sectors. With a presence in 28 cities across 12 countries, BGO combines deep local expertise with global reach to unlock value in real estate markets worldwide. As part of SLC Management and Sun Life, BGO brings the strength, scale, and trusted expertise of one of the world's leading financial services organizations.

For more information, please visit www.bgo.com

Why join us

At BGO, you'll be part of a collaborative team that values your growth, supports your success, and empowers you to make a meaningful impact. We offer a competitive total rewards package, including comprehensive benefits and an annual discretionary bonus. You'll work in a supportive, team-oriented environment with access to ongoing learning, mentorship, and professional development opportunities to help you grow your career.

Thinking About Applying?

The Expected Base Pay Range: $60,000 - $80,000 per year. The Base Pay range is for the primary location for which the job is posted. BGO values the contribution of our employees and our compensation structure may vary based on the geographical location of successful candidates, as well as their experience, skills or qualifications. In addition to base pay, eligible BGO employees participate in various incentive compensation plans, based on individual and business performance as well as a broad range of competitive benefits.

At BGO, we recognize that each employee’s unique experiences, perspectives, and viewpoints strengthen our ability to create and deliver the best value to our clients, partners and stakeholders/investors and therefore we strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientations and life experiences to apply.

BGO is committed to equitable hiring practices and we welcome the opportunity to discuss accommodation and ensure fairness and equity in our hiring process. If you require accommodation, please email us at [e-mail] and include: Job posting #, your name and your preferred method of contact.

We thank all applicants for their interest in employment with BGO, however only those selected for an interview will be contacted.

Application Deadline: we will be accepting applicants for this role until August 31, 2026