Community Liaison & Shuttle Attendant | Holidays and Weekends only

Mt Seymour; North Vancouver; On-site; CAD 23,000 - 32,000; Part time

Benefits offered by this job

Complimentary season pass and shuttle?

Job summary

Mt Seymour in North Vancouver is seeking a friendly and professional Community Liaison & Shuttle Attendant for holiday and weekend coverage. You will manage shuttle patrons, maintain stops, answer guest questions, scan tickets, and enforce parking rules at Parkgate and Mt Seymour areas.

This part-time, seasonal role runs December through March, with some full-time hours possible in other departments. Outdoor work in all weather is required; a valid driver’s license is necessary for occasional

Qualifications

• Outgoing and friendly with a pleasant and professional demeanor.
• Well-developed interpersonal skills with guests, co-workers, and supervisors.
• Comfortable working outdoors in all weather conditions and standing for extended periods.
• Ability to work effectively with little supervision.
• Strong problem-solving and decision-making skills, stay assertive under pressure.
• Hold a valid driver’s license with a clean driving record and provide a driver’s abstract.

Responsibilities

• Uphold Mt Seymour’s mission: “Being in the mountains is incredible. We exist to create wow experiences in a mountain environment for all skillsets and abilities.”
• Comply with Mt Seymour policies and Employee Handbook.
• Provide exceptional customer service and resolve guest concerns quickly and efficiently.
• Offer guests up-to-date shuttle information (next bus, schedule, cost).
• Answer guest questions related to operations, conditions, events, facilities, products, and shuttle stop status.
• Scan and check shuttle tickets at Mt Seymour stop to prevent boarding without valid ticket.
• Educate guests on purchasing through our website and not sharing tickets/passes.
• Organize shuttle lineups at Parkgate and Mt Seymour stops and manage boarding order.
• Enforce parking rules at Parkgate Community Centre/library, Mt Seymour and surrounding areas.
• Keep shuttle stops clean, tidy, and safe; set up/tear down line equipment as needed.
• Maintain radio/phone contact with base for up-to-date shuttle information.
• Travel between Parkgate and Mt Seymour stops using a company vehicle.
• Work independently, manage time between shuttle arrivals.
• Inform supervisor of guest issues or inquiries and report errors or safety concerns promptly.
• Be a supportive team member with respect for colleagues and managers.

Skills

Customer service

Interpersonal skills

Problem-solving

Communication

Stamina

Driver's license

Job description

Community Liaison & Shuttle Attendant | Holidays and Weekends only

Winter 2026/27

Title: Community Liaison & Shuttle Attendant (Holidays and Weekends only)

Reports to: Mountain Operations and Guest Experience

SUMMARY OF RESPONSIBILITIES:

The Community Liaison & Shuttle Attendant is responsible for managing and organizing the shuttle patrons and shuttle stop area during high volume periods at both the Parkgate and Mt Seymour shuttle stops. The core responsibility is to answer guest questions, keep shuttle stops tidy, organize shuttle lines, prioritize where necessary, scan tickets at Mt Seymour to ensure nobody boards the bus without a valid ticket, and enforce parking rules at Parkgate Community Centre/library, Mt Seymour and surrounding areas.

THIS POSITION IS RIGHT FOR YOU IF:

• You are outgoing and friendly with a pleasant and professional demeanor
• You have well-developed interpersonal skills with the ability to communicate effectively and openly with guests, co-workers, and supervisors
• You are comfortable working outdoors in all weather conditions and standing for extended periods
• You have the ability to work effectively with little supervision
• You have strong problem-solving and decision-making skills, and can stay assertive while remaining friendly under pressure

You hold a valid driver’s license with a clean driving record and are willing to provide a driver’s abstract

JOB RESPONSIBILITIES:

• To uphold Mt Seymour’s mission: “Being in the mountains is incredible. We exist to create wow experiences in a mountain environment for all skillsets and abilities.”
• To comply with all Mt Seymour policies and procedures as set out in the Employee Handbook
• To provide exceptional customer service and resolve guest concerns quickly and efficiently
• To provide guests with up-to-date shuttle information, including the next bus, schedule, and cost (if applicable)
• To answer any guest questions related to the status of operations, conditions, daily activities, special events, Mt Seymour facilities, products, and other facilities near the shuttle stop
• To scan and check shuttle tickets at the Mt Seymour stop, ensuring no guest boards the bus without a valid ticket or pass
• To watch for signs of fraudulent ticket use and educate guests on purchasing through our website and not sharing tickets/passes
• To organize and manage shuttle lineups at both the Parkgate and Mt Seymour stops, establishing boarding order and priority where necessary, and assist with offload/upload
• To enforce the parking rules at Parkgate Community Centre/library, Mt Seymour and surrounding areas and provide alternate locations
• To keep the shuttle stop areas clean, tidy, and free of hazards
• To set up/tear down and properly store line equipment and other related supplies
• To maintain radio/phone contact with base for up-to-date shuttle information
• To travel between the Parkgate and Mt Seymour shuttle stops as scheduled using a company vehicle
• To work independently and use your time effectively during and between shuttle arrivals
• To keep your supervisor informed of any guest issues or inquiries, and report any mistakes, technical errors, or safety concerns as soon as possible
• To be a supportive team member with respect for your fellow colleagues, Supervisors, and Managers, including those of other departments

TERMS OF EMPLOYMENT:

• Part time, seasonal position, December 19 through to March
• Must be available December 19, 2026-January 3, 2027
• Must be available weekends throughout January to March
• Full-time hours may be available for the right candidates, with weekday work scheduled in another department
• Hourly wage – $20/hour
• Complimentary season pass and shuttle bus pass
• Range of industry discounts and perks

Comprehensive training and a friendly, supportive work environment

Mt Seymour is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.