Community Leader

Skyline Group of Companies; Kingston; On-site; CAD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated Community Leader to enhance tenant satisfaction and manage property operations. This role involves ensuring excellent customer service, overseeing maintenance, and fostering community events. The ideal candidate will have a strong background in property management and a commitment to tenant relations. Join a forward-thinking organization that values detail and community, offering competitive pay, benefits, and growth opportunities. This is a chance to make a significant impact in the lives of residents while building a rewarding career.

Benefits

Employer-paid benefits

Employee savings plan

Paid volunteer days

Ongoing training

Growth opportunities

Qualifications

• 5+ years in property management required.
• Valid driver's license and insurance needed.
• Ability to lift 50lbs and manage physical tasks.

Responsibilities

• Provide excellent customer service to tenants.
• Manage maintenance and cleaning of the building.
• Handle tenant inquiries and resolve issues promptly.

Skills

Customer Service

Communication Skills

Problem-solving

Administrative Skills

Education

Post-secondary education

Tools

Microsoft Word

Microsoft Excel

Email/Web

Job description

• Location: Kingston, Ontario, Canada
• Wage Type: Salary
• Job Type: Full-Time
• Schedule: Monday to Friday, Day Availability Required

Job Overview:
The Community Leader is responsible for providing good customer service to tenants, as well as ensuring administrative, maintenance, cleaning and general up-keep of the building.

Key Responsibilities:

• Advertising and showing units to prospective tenants, answering all rental inquiries, processing application forms, assisting with checking credit references, emailing requested documents/applications to Head Office for approval, and closing deals while tracking and recording all rental calls, emails, and walk-ins.
• Ensure high tenant satisfaction by promptly addressing concerns and complaints within 24 hours, providing customer service, and coordinating maintenance and light repairs. Treat all tenants with respect, especially during disputes, and maintain communication throughout the resolution process.
• Be available during working hours and respond quickly to tenant emergencies. Prioritize requests for accommodation and ensure compliance with accessibility policies. Organize and execute tenant relations events to foster a sense of community.
• Manage fire safety records, conduct inspections, and maintain logbooks according to company procedures. Collect and deposit rents, track expenses, and assist in audits. Perform administrative tasks like responding to emails, faxing documents, posting notices and maintaining accurate records of transactions.
• Completing necessary documentation with highest level of attention-to-detail for leases and inspections, track expenses, maintain resident files, in our property management software.
• Manage cleaning and maintenance responsibilities, including maintaining cleanliness in common areas, addressing maintenance requests, performing minor repairs, and supervising contractors to ensure the property remains free of debris. Oversee seasonal outdoor tasks such as raking grounds, tending to flower beds, shoveling snow, salting walkways, and handling small repairs and upkeep as required.

Qualifications:

• Relevant post-secondary education and five (5) years’ experience in the property management is required.
• Valid driver’s license with satisfactory driving record and automobile insurance.
• Computer skills (Word, Excel, e-mail/web) are required.
• Ability to lift 50lbs, bend, push and pull as well as go up and down stairs.

Who are we?
The Skyline Group of Companies is a fully integrated property and investment management organization, focused on real estate, powered by people and growing for future. We prioritize detail in everything we do, from investor consulting to fostering community at our properties.

Why us?
We offer competitive pay structure, employer paid benefits, an employee savings plan (We invest in your future with our ESP match!), paid volunteer days, ongoing training, and growth opportunities. We pride ourselves as an inclusive and empathetic employer. Our culture empowers staff at all levels to support and build vibrant communities.

Join Skyline in building Careers and Communities! We are an equal opportunity employer committed to diversity and accessibility. Accommodations are available upon request by contacting Skyline Human Resources at [e-mail]

Apply Online:skylinegroupofcompanies.ca/careers

#BeaSkyliner