Community Engagement Administrator

Socket.dev; Calgary; On-site; CAD 30,000 - 43,000; Full time

Job summary

SAIT is seeking a Community Engagement Administrator to support the SAIT Cybersecurity Learning Collective powered by Mastercard. This role provides administrative support, coordinates participant communications, maintains records, and supports events and webinars.

You will be the primary contact for participants, ensuring timely responses and organized learner experiences. Key duties include managing the Circle platform, scheduling, reporting, and cross-functional coordination with the Manager,

Qualifications

• Diploma in Business Administration or related field.
• 2 years experience providing administrative support.
• 2 years experience using Microsoft Office applications (Outlook, Teams, Word, Excel, SharePoint).
• Strong written and verbal communication skills.
• Excellent organizational and time-management skills.

Responsibilities

• Respond to participant emails and messages in a timely manner.
• Manage and administer the Circle community platform; update participant records.
• Coordinate webinars, meetings, and virtual events; handle invitations and reminders.
• Respond to inquiries via email, phone, or online platforms; provide information.
• Prepare meeting agendas, take minutes, and distribute action items.
• Compile participation, engagement, and attendance reports; maintain records and databases.

Skills

Communication

Organizational skills

Time management

Customer service

Independent worker

Problem solving

Attention to detail

Administrative coordination

Education

Diploma in Business Administration

Tools

Microsoft Office Suite

Outlook

Teams

Word

Excel

SharePoint

Job description

The Opportunity

Job classification: A5904 - Administrative Assistant II

# of positions: 1

Hourly Rate: $26.54

Position End Date: February 22, 2027

Deadline to apply: 4:00PM, August 14, 2026

The Community Engagement Administrator reports to the Manager, Product and provides administrative and operational support for the SAIT Cybersecurity Learning Collective, powered by Mastercard. The position supports the day-to-day activities of the Collective by coordinating participant communications, administering community platforms, maintaining records, supporting events and webinars, responding to inquiries and assisting with reporting activities.

The role serves as a primary point of contact for participants and supports the delivery of positive and organized learner experience by ensuring communications, scheduling, records and program activities are coordinated effectively.

How you'll contribute

Participant and community communication

• Respond to participant emails and messages in a timely manner.
• Share program updates, announcements, and reminders
• Draft and distribute newsletters and communications.
• Foster engagement within the community by facilitating discussions and respondingto posts.
• Build and maintain positive relationships with participants and stakeholders.

Community platform administration

• Manage and maintain the Circle community platform. Add, update, and removeparticipant accounts and permissions.
• Maintain mailing lists and distribute communications.
• Update participant records and databases to ensure accuracy.
• Monitor platform activity and troubleshoot basic technical issues.
• Organize digital files and maintain documentation.

Event and webinar coordination

• Schedule webinars, meetings, and virtual events.
• Coordinate logistics, including invitations, registrations, and reminders.
• Prepare presentation materials and event resources.
• Provide technical support before and during virtual events.
• Monitor attendance and participant engagement.
• Conduct post-event follow-up, including surveys and distribution of recordings orresources.

Participant support and inquiry management

• Respond to participant inquiries via email, phone, or online platforms.
• Provide information about programs, events, and resources
• Resolve participant issues or elevate complex concerns when appropriate.
• Track and document inquiries and resolutions.Follow up to ensure participant needs have been addressed.

Reporting and General administrative support

• Compile participation, engagement, and event attendance reports.
• Maintain spreadsheets, databases, and administrative records.
• Prepare meeting agendas, take minutes, and distribute action items.
• Assist with document preparation, filing, and data entry.
• Support scheduling, calendar management, and other day-to-day administrative tasks.
• Monitor deadlines and assist with routine operational activities.

Qualifications

Education

• Diploma in Business Administration or related field.

Experience

• 2-years experience providing administrative support, coordinating events, managing schedules,maintaining records, and responding to customer or participant inquiries.
• 2- years experience using Microsoft Office applications, including Outlook, Teams, Word, Excel, andSharePoint in a professional environment.

Capabilities

• Strong written and verbal communication skills.
• Excellent organizational and time-management skills.
• Strongattention to detail and accuracy.
• Ability to coordinate multiple activities and competing priorities.
• Strongcustomer service and relationship-building skills.
• Ability to work independently while following establishedprocedures.
• Proficiency with Microsoft Office Suite, Microsoft Teams, SharePoint, and virtual meeting platforms.
• Strong problem-solving and administrativecoordination skills.
• Ability to adapt to changing priorities and deadlines.
• Ability to communicate professionally with participants, facilitators, and stakeholders.

We sincerely thank all applicants for their interest in this opportunity. We understand how important communication is, and we are committed to following up with every candidate. Please know that each application is thoughtfully reviewed, and you will hear from us either way.

Together, we build bold futures

At SAIT, we equip you with the resources you need to shape bold futures for yourself and our communities. Eligibility and offerings may vary by employment contract and can include:

• Generous top-up in lieu of time off and benefits
• Professional development opportunities through access to LinkedIn Learning and discounted Continuing Education and Professional Studies courses
• Access to Greenshield+ for virtual therapy at a reduced rate to support your well‑being
• Ability to contribute to RRSP or TFSA with reduced group rates
• Excellent dining options on campus
• Free access to our fitness facilities and group fitness classes