Community Account Coordinator

Jobtailor; Toronto; On-site; CAD 42,000 - 64,000; Full time

Job summary

Jobtailor in Toronto is seeking a skilled Social Media & Content Specialist to manage client accounts, create engaging content, and monitor multiple channels. You will coordinate communities, track KPIs, and support creative production for lifestyle and beauty brands.

Flexibility with after-hours events and in-person meetings is desired, with a strong emphasis on organization, strategy, and clear client communication.

Qualifications

• Bachelor's degree in Marketing or Communications or equivalent.
• 1–3 years in graphic design and/or social media content creation.
• French-English bilingual is an asset.
• Able to manage multiple client accounts and report on them.
• Experience creating content for lifestyle, beauty, and consumer brands.
• Strong knowledge of social media platforms, changes, and trends.
• Impeccable organization and deadline-driven.
• Adaptable to the changing digital environment.
• Strong numerical ability for reporting and statistics.
• Mastery of English, oral and written.
• Ability to write persuasive, grammatically correct copy.
• Excellent interpersonal communication and client presentation skills.
• Portfolio required with application.

Responsibilities

• Monitor all designated social channels daily and weekend checks.
• Engage on client social channels both reactively and proactively.
• Coordinate communities while maintaining brand tone.
• Provide weekly updates on engagement, content performance, and trends.
• Post and schedule content across multiple platforms.
• Contribute KPIs to monthly/quarterly reports.
• Support content creation, including graphics and UGC.
• Execute social calendars and content creation steps.
• Assist with on-site shoots, including prop sourcing.
• Proofread copy for spelling and grammar.
• Participate in strategy brainstorming and presentations.
• Attend team, supervisor, and client meetings.
• Track deadlines and manage priorities daily.
• Monitor platform updates and share developments.
• Identify workflow inefficiencies and propose solutions.
• Track client hours using TMetric.
• Attend in-person meetings, conference calls, and occasional after-hours events.
• Perform research and miscellaneous duties as required.

Skills

Social media content creation

Graphic design

Community engagement

Bilingual French-English

Performance reporting

Education

Bachelor's in Marketing

Bachelor's in Communications

Tools

TMetric

Instagram

Facebook

TikTok

Pinterest

LinkedIn

Job description

• Monitor all designated social media channels daily, including a once-every-24-hours weekend check
• Engage reactively and proactively on client social media channels
• Coordinate and build client communities while maintaining brand tone of voice
• Provide weekly updates on community engagement, content performance, and competitor/industry trends
• Post and schedule content across Instagram, Facebook, TikTok, Pinterest, LinkedIn, and other platforms
• Contribute community engagement and content performance KPIs to monthly and quarterly reports
• Support client content creation, including graphics, TikTok/Reels, UGC sourcing, paid social content, and digital assets
• Execute 1Milk2Sugars and Doubleshot social media calendars and content creation
• Participate in content shoots through shot-list creation, prop/model sourcing, and on-site assistance
• Proofread all copy for spelling and grammatical accuracy
• Participate in social media strategy brainstorming and presentation preparation
• Attend team, supervisor, and client status meetings
• Track deadlines and help manage priorities and daily tasks
• Monitor social media platform updates and share developments with the team
• Identify workflow inefficiencies and propose solutions
• Track client hours using TMetric
• Attend in-person meetings, conference calls, and occasional after-hours events
• Perform research, miscellaneous duties, and projects as required

Requirements

• Bachelor's degree or similar in Marketing, Communications, or a similar field
• 1–3 years of experience in graphic design and/or social media content creation
• French-English bilingual is an asset
• Ability to manage multiple client accounts and report on them
• Ability to create content for lifestyle, beauty, and consumer brands
• Strong knowledge of social media platforms, changes, and trends
• Impeccable organization skills and ability to meet deadlines
• Ability to adapt to the changing digital environment
• Strong numerical ability for reporting and analyzing statistics
• Mastery of English, oral and written
• Ability to write persuasive, grammatically correct, and effective copy
• Strong interpersonal communication skills and confidence presenting ideas to clients and upper management
• Portfolio mandatory with application

Core Competencies

Demonstrates expertise in social media content creation and community engagement, with strong organizational skills to manage multiple client accounts and deliver persuasive copy. Proficient in analyzing performance metrics and adapting strategies to align with industry trends.

Highest-signal resume keywords

• Social Media Content Creation
• Graphic Design
• Community Engagement
• Bilingual French-English
• Performance Reporting

ATS Optimization Keywords

Hard Skills

• Content Scheduling
• Copywriting
• KPI Analysis
• Social Media Strategy
• Digital Asset Creation

Soft Skills

• Interpersonal Communication
• Organization
• Adaptability
• Presentation Skills

Certifications & Qualifications

• Bachelor's Degree in Marketing
• Bachelor's Degree in Communications

Industry Keywords

• Lifestyle Brands
• Beauty Brands
• Consumer Brands
• Social Media Trends
• Content Performance

Tools & Technologies

• TMetric
• Instagram
• Facebook
• TikTok
• Pinterest
• LinkedIn