Account Manager/Sr. Account Manager

1Milk2Sugars; Toronto; Hybrid; CAD 70,000 - 110,000; Full time

Benefits offered by this job

Leadership culture and collaboration

Health, vision, dental benefits

Profit sharing

Flexible hybrid workweek

Paid Christmas break

Calm app and Perkopolis

Work from anywhere after 1 year

Job summary

1Milk2Sugars in Toronto is looking for an Account Manager or Sr. Account Manager to oversee client accounts and lead strategic marketing and PR campaigns.

You will be the primary client contact, manage budgets, timelines and performance metrics, mentor junior staff, and collaborate with internal teams to deliver measurable results.

Proficiency in both French and English is essential, and experience with fashion, beauty or lifestyle clients is a plus.

Qualifications

• Bachelor's degree or certificate in Communications, Public Relations or related field preferred.
• Fluent in French and English; bilingualism is an asset.

Responsibilities

• Develop and maintain strong client relationships as trusted advisor.
• Lead and execute integrated marketing and PR campaigns with internal teams.
• Define objectives, timelines and budgets; monitor progress for on-time delivery.
• Provide strategic guidance to clients for growth and optimization.
• Participate in new business development, including leads and proposals.
• Mentor and guide account team members.
• Stay informed about industry trends and share insights with clients.
• Ensure client satisfaction and retention through proactive service.

Skills

Bilingual French-English

Client relationship management

Strategic marketing

Leadership

Project management

Budget management

Public relations

Education

Bachelor's degree in Communications or Public Relations

Tools

Microsoft Office

Job description

Job Description: Account Manager/Sr. Account Manager

JOB SUMMARY

As an Account Manager or Sr. Account Manager at 1Milk2Sugars, you will be responsible for managing client accounts and leading the execution of strategic marketing & PR campaigns. You will serve as the primary point of contact for clients, ensuring their needs are met and their expectations are exceeded. Proficiency in both languages is essential for this position.

JOB TASKS + RESPONSIBILITIES

• Develop and maintain strong client relationships, serving as a trusted advisor and strategic partner.
• Lead the development and execution of integrated marketing & public relations campaigns, working closely with internal teams to ensure projects are delivered on time and within budget.
• Define project objectives, timelines, and budgets, and monitor progress to ensure successful project delivery.
• Provide strategic guidance to clients, identifying opportunities for growth and optimization.
• Actively participate in new business development efforts, including identifying leads, pitching and contributing to proposals.
• Mentor and provide guidance to direct reports and other team members.
• Stay informed about industry trends and best practices, sharing insights with clients and internal teams.
• Ensure client satisfaction and retention through exceptional service delivery and proactive communication.
• Prepare and review thoughtful client reports: monthly, quarterly and campaign recaps with attention to insights and strong analytical data.
• Take the lead in drafting SOWs and contracts for new projects or campaigns, ensuring that all terms and conditions are clearly defined and documented.
• Collaborate with finance dept. and partners to ensure that contract documents comply with company policies, legal requirements, and industry standards.
• Provide guidance and support to the account team in contract preparation, reviewing their work and offering feedback as needed.
• All other duties or projects as assigned.

Education & Mandatory Skills

• Bachelor's degree/certificate in Communications, Public Relations or other related specialties preferred
• French-English Bilingual: Proficiency in both languages is an asset.
• Minimum 5 years working experience in public relations (Agency experience is a must) working with fashion, beauty or lifestyle clients.
• Proven track record of success in managing client relationships and delivering strategic marketing campaigns.
• Strong leadership and communication skills, with the ability to inspire and motivate teams.
• Excellent project management skills, with the ability to manage multiple projects simultaneously.
• Strategic thinker with a creative mindset and problem-solving abilities.
• An understanding of the Canadian media landscape, or the ability to quickly build relationships within it, is an asset.a]

• Proficiency with Mac systems, as well as Office software (Word, PowerPoint & Excel)
• Polished writing & presentation skills; both written & in person

Sip Into Success: Our Blended Perks & Benefits

• Awesome Leadership: We're all about collaboration, creativity, and respect. Our values include playing nice, brewing big and being dependable.
• Health & Wellness: Full-time permanent employees get medical, vision, and dental benefits after three months.
• Profit Sharing: Eligible for Merit + Bonuses after 1 year.
  
• Flexible Workweek: Enjoy flex hours with hybrid options.
• Holiday Chill: We close down for a paid break during Christmas (subject to change).
• Wellness Perks: Premium Calm app subscription and access to Perkopolis.
• Work from Anywhere: After a year with us, work from wherever you want for up to 3 weeks!
  

EQUAL OPPORTUNITY

1Milk2Sugars is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

As part of our recruitment process, AI tools may be used to summarize interview discussions.