Communications Specialist III / Manager, Global Customer Centricity

Compunnel Inc.; Toronto; Hybrid; CAD 96,000 - 146,000; Full time

Job summary

An established industry player is seeking a Communications Specialist to drive customer-centric strategies. This pivotal role focuses on storytelling and emotional connections, enhancing internal and external communications. The successful candidate will create impactful content, collaborate across global teams, and support cultural change initiatives. With a hybrid work policy and opportunities for professional growth, this position offers the chance to make a significant impact in a dynamic environment. If you're passionate about customer experience and effective communication, this role is perfect for you.

Benefits

Competitive salary

Professional development opportunities

Work-life balance

Leadership opportunities

Qualifications

• 4+ years in corporate communications or customer experience roles.
• Strong writing and storytelling skills to simplify complex issues.

Responsibilities

• Develop engaging content that drives audience engagement.
• Collaborate with global stakeholders to ensure consistent messaging.

Skills

Storytelling

Communication Skills

Project Management

Customer Experience

Content Creation

Education

Bachelor’s degree in Business, Marketing, Communications, or related field

Tools

PowerPoint

Adobe Creative Suite

Job description

Communications Specialist III / Manager, Global Customer Centricity

Communications Specialist III / Manager, Global Customer Centricity

Get AI-powered advice on this job and more exclusive features.

Direct message the job poster from Compunnel Inc.

Senior Delivery Manager @Compunnel Inc. | MBA, Recruitment SME (Internal Unit Lead - Direct Accounts Project Delivery)

Candidate Value Proposition

• The successful candidate will have the opportunity to enjoy a competitive salary and benefits package. They will experience a growth trajectory that extends both upward and outward, encouraging them to follow their passions and learn new skills. The role offers a hybrid work policy with three days in-office, promoting a good work-life balance. Additionally, there are ample professional development and leadership opportunities.

Project Overview:

We are embarking on a transformative journey to place the customer at the heart of everything we do. This initiative aims to elevate customer-centric decision-making across all levels of the organization. Your role is pivotal in bringing this vision to life. You will drive customer-focused strategies and ensure that storytelling and emotional connections are integral to our internal and external communications.

Typical Day in Role:

• Collaborate with colleagues to collect impactful customer stories that highlight the organization's influence on customers' lives.
• Develop and engage with content based on these stories, driving emotional connections and engagement.
• Feature these stories on a weekly basis to maintain a consistent narrative.
• Work with stakeholders globally, including in Asia, to reach a broad audience.
• Drive customer value and work within the global customer team to assist with content creation, newsletters, and internal PR activities.

Story Behind the Need:

Manager, Global Customer Centricity

Customers are at the heart of everything we do, and having the right systems to understand feedback, using those systems to initiate action against customer pain points, and leveraging programs that promote wider adoption of a customer mandate are key. we measure the success of this team through the Net Promoter Score, as well as the business outcomes it enables.

This is both a strategic and hands-on position, responsible for helping achieve its customer objectives. The role will sit at the center of the Global Customer Centricity team, collaborating closely with the Director, Global Customer Centricity, focused on enabling the organization to think customer-first. The role is responsible for driving customer centricity by developing and delivering communications strategies related to our top strategic priorities and initiatives, anchored in driving our Digital Customer leader objectives

Key Responsibilities:

• Bring Customer Stories to the Organization: Build a robust framework to highlight the impact we are having on our customer’s lives, including how our internal colleagues help deliver that impact through their respective roles. Create engaging content, programs, and tactics that drive audience engagement. Source, create, and maintain a steady stream of customer stories for the organization.
• Communicate the Value of Customer Experience Initiatives:: Bring stories to the organization which highlight the business benefits of customer experience initiatives and leverage impactful storytelling to drive cultural transformation towards customer-centric goals.
• Collaborate and Build: Work closely with Segment and Global Communications to ensure consistent messaging, positioning, and language, creating a unified voice of the customer. Ensure colleagues are connected to our customer mission, understand our strategy and their role in it, take pride in our products and services, and are engaged in our customer-focused culture.
• Lead Cultural Change: Support the global culture change program, including project coordination/management and execution. Champion a global culture shift to prioritize customer-first thinking across all levels of the organization, including executives and business heads.

Qualifications:

• Bachelor’s degree required in Business, Marketing, Communications, Journalism, or related field
• 4+ years of experience in fast-paced environment such as management consulting, internal/corporate communications, digital/technology consulting, internal strategy, customer experience, or other professional services
• Strong writing and storytelling skills, with the ability to simplify complex issues
• Experience across multiple internal/corporate communications areas (e.g., strategy communication, transformation messaging, engagement, people, culture, and brand)
• Ability to develop compelling materials using a variety of mediums, including PowerPoint

Soft Skills:

• Excellent verbal and written communication skills with the ability to influence, negotiate, and build consensus effectively
• Ability to balance multiple projects and priorities within reasonable timelines
• Excellent verbal and written communication skills with the ability to influence, negotiate, and build consensus effectively
• High degree of comfort working in an environment of transformation, where change is constant
• Strong attention to detail
• Innovative, creative and proactive self-starter with a sense of urgency
• Excellent interpersonal and relationship management skills – ability to collaborate and be a team player with a high level of empathy

Preferred Qualifications:

• Experience supporting large-scale programs or initiatives in an organization
• International experience or experience working across a global organization.
• Previous work in advertising or creative agency
• External communications and thought leadership experience
• Experience interviewing
• Skills in graphic design
• Proficiency in video storyboarding and creative services
• Familiarity with Adobe or other creative software (e.g., Photoshop, Illustrator, Premiere etc.)

Beyond Requirements:

• Excited about changing an organization and being part of a strong team
• Strong sense of ownership, accountability, and pride in work
• Analytical, structured thinker who can easily organize various inputs
• Outcome-orientation with a spark for solving problems
• Comfortable coordinating and working with various stakeholders in a highly cross-functional environment and agile team structure
• Experience leading projects and working in a project-based environment

Our commitment to you:

• Values-first culture: We lead with our Values every day and bring them to life together.
• Boundless opportunity: We create opportunities to learn and grow at every stage of your career.
• Continuous innovation: We invite you to help redefine the future of financial services.
• Delivering the promise of Diversity, Equity and Inclusion: We foster an inclusive workplace where everyone thrives.
• Championing Corporate Citizenship: We build a business that benefits all stakeholders and has a positive social and environmental impact.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Finance

Referrals increase your chances of interviewing at Compunnel Inc. by 2x

Get notified about new Communications Specialist jobs in Toronto, Ontario, Canada.

North York, Ontario, Canada $96,000.00-$145,600.00 2 weeks ago

Specialist, Corporate Communications & Public Affairs, Canada

Communications Specialist - Strategic Communications - Regular Full-time 2025-12483 (2025-12483)

Senior Manager, Canadian Business Banking Communications

Senior Manager, Corporate Communications

Communications Coordinator, Capital Markets

Manager, Strategic Communications - Public & Corporate Affairs

Communications Specialist - Master’s Level Internship

Communications Manager - Hybrid from Toronto

Senior Manager, Strategic Communications

Internal Communications Manager - 16 Month Contract

Executive Assistant and Internal Communications Coordinator

Corporate Communications Manager - 16 month contract

Digital Banking Communication Specialist

Senior Business Partner - Communications

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.