Communications Coordinator, Transportation Services

City of Ottawa; Ottawa; On-site; CAD 85,000 - 105,000; Full time

Job summary

The City of Ottawa is seeking a full-time temporary Communications Coordinator for the Transit Services Department. This role involves developing integrated communication strategies and managing public relations efforts. Ideal candidates will have strong communication skills, significant experience in the field, and a relevant degree.

Qualifications

• Minimum 3 years of experience in communications, journalism, or marketing.
• Capable of writing clear and concise reports and communication products.
• Effective in dealing with controversial and sensitive issues.

Responsibilities

• Develop and coordinate multi-media public education campaigns.
• Provide communications advice and plans to internal clients.
• Work with various teams on implementing strategic communication plans.

Skills

Communication

Project Management

Media Relations

Marketing

Education

3 Year University Degree in Communications or Related Field

Tools

Microsoft Office Suite

Job description

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Communications Coordinator, Transit Services

Requisition ID: 18197
Department: Transit Services Dept.
Service: Transit Strat Comm&External Rel Service
Branch:Transit Strategic Communications Branch
Employment Type: 1 Full-time Temporary-Up to 2 years
Work Hours: 35.00hours per week
Affiliation: CIPP
Salary Information: $85,947.68- $104,577.20 annually (2025 rates of pay)
Location: Transit Service, 1500 St.Laurent
City: Ottawa, ON
Job Category: Transit Services - OC Transpo
Application Close:03/07/2025

JOB SUMMARY

The Transit Strategic Communications Branch is responsible for developing an integrated communication plan and media strategy, and communications and issues management activities, programs and services for the Transit Services Department.

You are responsible for: planning, developing and coordinating multi-media, public education, information and marketing products, services and campaigns for the Transit Services Department; providing communications advice and communication plans to internal clients, including writing and editing; working with management teams and steering committees on the development, implementation and evaluation of strategic and operational communication plans; and working with the Public Information and Media Relations Department to ensure consistency in approach and messaging to the public.

EDUCATION AND EXPERIENCE

Completion of 3 year university degree in Communications or related field

Minimum of 3 years of experience in communications, journalism, or marketing.

KNOWLEDGE

• Professional communications techniques and practices, including materials production
• Marketing management and principles
• Project management principles and techniques
• Financial management principles and techniques
• Website maintenance
• Microsoft Office Suite, desktop publishing, and layout
• Media relations and print, broadcast and digital outlets
• Print production process and understanding of electronic media production (e.g. internet, television, radio)
• General knowledge of corporate/departmental policies and procedures related to communications
• Knowledge of applicable health and safety legislation, including the rights and duties of workers.

Desirable Qualifications:

• Capacity and desire to work effectively in a team environment;
• Knowledge of the operations of the Transportation Services Department and the services offered; and
• Knowledge of Municipal communication policies and procedures.

COMPETENCIES, SKILLS AND ABILITIES

• Communicate effectively in writing and orally; to write comprehensive, clear, concise and accurate reports and communication products using the plain, clear language
• Possess sound skills in dealing with controversial and sensitive issues, which involve balancing interests of numerous parties with divergent viewpoints
• Ability to prepare comprehensive and effective communication strategies
• Ability to produce effective informational and promotional materials, including advertisements, newsletters, brochures, etc. and to maintain a website
• Ability to organize workload, develop work plans, project budgets and schedules
• Well developed interpersonal skills; proven ability to interact and communicate effectively and harmoniously with the public, clients, volunteers, media, city staff and industry colleagues;
• Ability to coordinate and liaise with print and broadcast media outlets, designers, printers and other suppliers
• Ability to draft correspondence in response to inquiries from the public and from elected officials
• Excellent oral, written and interpersonal communication skills
• Demonstrate good judgment, tact, discretion, creative problem solving skills and initiative
• Outgoing and enthusiastic
• Organized and dependable; creative and imaginative

WHAT YOU NEED TO KNOW

• Language Requirement:English oral, reading, writing
• Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.
• Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.

We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.

The City of Ottawa promotes the principles of diversity and inclusion and adheres to the tenets of the Canadian Human Rights Act and the Ontario Human Rights Code. We encourage applications from members of Indigenous, Black and other racialized communities, persons with disabilities, women and non-binary persons, persons of all ethnic origins, religions, sexual orientations, classes, gender identities and expressions.
Candidates are encouraged to self-identify as a member of one or more designated employment equity groups in the self-identification questionnaire.

The City of Ottawa provides accommodation to applicants during all parts of the hiring process, upon request. If contacted to proceed to the selection process, please advise us if you require any accommodation.

Accessible formats and communication supports are available upon request. Please contact the Employee Service Centre at 613-580-2424 extension 12211 or via email at [e-mail] .