Communications Clerk

Hsnsudbury; Greater Sudbury; On-site; CAD 38,000 - 40,000; Full time

Job summary

Health Sciences North in Sudbury, Ontario, is seeking a reception/administrative assistant to manage incoming calls, greet patients, and direct inquiries to the appropriate departments. The role supports staff and physicians and requires attention to privacy and accuracy in data handling.

Applicants should have a Grade 12 diploma or GED, and a WHSA 4 Steps certificate, with at least one year of related experience. Strong typing, MS Office proficiency, and excellent communication are essential.

Qualifications

• Grade 12 diploma or GED/ACE required.
• WHSA 4 Steps certificate required.
• Minimum 1 year of recent relevant experience preferred.
• Typing speed of at least 50 wpm.
• Proficiency in Microsoft Office and patient information systems.
• Strong communication and interpersonal skills.
• Ability to prioritize tasks and maintain privacy.
• Criminal Record and Judicial Matters Check required.

Responsibilities

• Answer, screen and direct incoming telephone calls to appropriate areas.
• Direct patients and visitors and notify departments of arrival as required.
• Answer inquiries and provide information to patients and visitors.
• Page physicians, staff and volunteers as required.
• Monitor maintenance, security issues and follow up as required.
• Monitor alarms and two-way radios and act as central hub for emergency codes.
• Receive and direct deliveries and prepare forms for outgoing deliveries.
• Retrieve mail and forward to appropriate departments.
• Participate in education on current health and safety legislation.
• Mentor and supervise learners as required.
• Participate in hospital training as required.
• Assist with improvement initiatives as required.
• Perform other duties as required.

Skills

Typing 50 wpm

Data entry

Communication skills

Interpersonal skills

Prioritization

Confidentiality

Education

Grade 12 Diploma or GED/ACE

WHSA 4 Steps certificate

Tools

Microsoft Office

Patient information systems

Job description

Select how often (in days) to receive an alert: Create Alert

Criminal Record and Judicial Matters Check

Site

Salary Information

$27.39-$28.94/hour

Application Closing Date

November 11, 2026

KEY FUNCTION:

Receive and direct incoming telephone calls and communicate with the general public, staff, physicians, and patients.

REPORTING:

Under the general direction of the Manager, IT Customer Service.

DUTIES:

• Answer, screen and direct incoming telephone calls to appropriate areas.
• Direct incoming patients and visitors and notify departments of arrival as required.
• Answer inquiries and provide information to patients and visitors as required.
• Page physicians, staff and volunteers as required.
• Monitor maintenance and security issues and follow up as required.
• Monitor department alarms and two-way radios and act as central hub for emergency codes.
• Receive and direct incoming deliveries and prepare forms for outgoing deliveries.
• Retrieve mail, sort, and forward to appropriate departments.
• Participate in education and training specific to current, relevant federal and provincial health and safety legislation, standards and guidelines.
• Contribute to learner development by providing academic support, mentorship, preceptorship and supervision as required.
• Participate in hospital training as required.
• Assist with improvement initiatives as required.
• Perform other duties as required.

QUALIFICATIONS

EDUCATION AND TRAINING:

• Minimum or a Grade 12 Diploma or equivalent (i.e. General Education Development (GED) or Academic and Career Entrance (ACE)).
• Ministry of Labour "Worker Health and Safety Awareness in 4 Steps" training certificate is required.

EXPERIENCE:

• Minimum of one (1) year recent relevant experience is preferred.

KNOWLEDGE/SKILLS/ABILITIES:

• Demonstrated ability to type a minimum of 50 w.p.m.
• Demonstrated excellent data entry skills.
• Demonstrated computer skills with intermediate proficiency in Microsoft Office software (e.g. Word, Excel, Power Point and Outlook) and applicable patient information systems.
• Demonstrated ability to effectively interact and communicate with patients, families, and healthcare workers.
• Demonstrated interpersonal and communication skills.
• Demonstrated ability to prioritize tasks.
• Demonstrated compliance with HSN's privacy policy.
• Demonstrated commitment to the safety of co-workers and patients.
• Successful Criminal Record Judicial Matters Check (CRJMC)
• Demonstrated commitment to ongoing professional development.
• Demonstrated professionalism in dealing with confidential and sensitive issues.
• Demonstrated positive work record and good attendance record.
• Ability to meet the physical and sensory demands of the job.

Selection Process: Candidates will be selected for this position on the basis of their skill, ability, experience and qualifications as identified in the resume and completed Application Form submitted. The Hospital reserves the right to conduct a formal interview where required. This posting is for an existing vacancy.

Health Sciences North is committed to providing accommodations to applicants with disabilities to enable their participation in the recruitment, assessment, selection and hiring stages of employment.

HSN THANKS ALL APPLICANTS.
ONLY THOSE SELECTED FOR INTERVIEWS WILL BE CONTACTED.
WE WILL NOT ACCEPT APPLICATIONS AFTER THE CLOSING DATE AND TIME.