Communication Clerk

Grand River Hospital; Kitchener; On-site; CAD 28,000 - 34,000; Part time

Job summary

Waterloo Regional Health Network (WRHN) is seeking a Communication Clerk CCU to support the unit's communication flow, transcribe orders, and perform essential clerical duties. The role involves maintaining unit statistics and ensuring accurate, timely information exchange across staff and patients.

This temporary part-time position requires Grade 12, a Medical Terminology course, and fast, accurate keyboard skills (50 wpm).

Qualifications

• Successful completion of Grade 12 or equivalent.
• Completion of a Medical Terminology Course or equivalent.
• Successfully able to keyboard at a speed of 50 w.p.m with minimal error and accuracy.
• Skilled in computer applications including Microsoft (Word, Excel, Outlook) and CERNER programs.
• Effectively able to work with minimal supervision.
• Able to sensitively respond to inquiries from staff, volunteers, patients, family members and members of the general public in a timely manner.
• Successfully able to perform their function in accordance with prescribed standards that focuses on the priority of People Safety and the delivery of the highest standard of Quality Care.
• Demonstrate the physical and mental capabilities necessary for proper and efficient performance of the essential duties of the position.

Responsibilities

• Coordinate communication in and out of the unit.
• Transcription of orders.
• Maintain statistics relating to department activity.
• Perform other related clerical duties as assigned.

Skills

Typing 50 wpm

MS Word/Excel/Outlook

CERNER knowledge

Strong communication

Customer service

Education

Grade 12

Medical Terminology course

Tools

CERNER

Microsoft Office

Job description

Welcome to health care that soars above. Welcome to WRHN.

Location: WRHN @ Queen’s Blvd (formerly St. Mary’s General Hospital Campus)

Home to seven regional programs and comprehensive health-care services, Waterloo Regional Health Network (WRHN, pronounced wren) is committed to meeting the current and emerging needs in Waterloo-Wellington and beyond.

WRHN is redefining the health-care experience through collaboration and innovation, addressing barriers to access, advancing care delivery, and setting new standards in compassionate, empowered community-driven health care.

At WRHN, every patient is at the centre of everything we do as we strive to improve lives, inspire healing, and build healthier, stronger communities. By listening to patients and partners, we strive to connect communities to the right care, at the right place, and at the right time.

Please Note: New employees must provide documentation/proof of COVID-19 vaccination status, a 2-step TB test, as well as proof of immunity to measles, mumps, rubella, and varicella (chickenpox) prior to their start date at Waterloo Regional Health Network (WRHN). New Employees will require clearance from Employee Health, Safety and Wellness before they are able to begin any position within WRHN.

Job Details

Position: Communication Clerk

Category: Clerical

Employment Type: Employee

Post Date: 10/15/2026

Salary: Negotiable

Close Date: 10/22/2026

Location: WRHN @ Queen's Blvd (formerly St. Mary’s General Hospital Campus)

Work Type: Temporary Part Time - until Approximately August 2027

Position Summary

The Communication Clerk, CCU, is a member of the health care team responsible for coordinating communication in and out of the unit, transcription of orders, and all clerical functions that enhance the overall operation of an effective communication center. The Communication Clerk tabulates and maintains all statistics relating to the activity in the department and performs other related duties as assigned.

Position Requirements

• Successful completion of Grade 12 or equivalent.
• Completion of a Medical Terminology Course or equivalent.
• Successfully able to keyboard at a speed of 50 w.p.m with minimal error and accuracy.
• Skilled in computer applications including Microsoft (Word, Excel, Outlook) and CERNER programs.
• Effectively able to work with minimal supervision.
• Able to sensitively respond to inquiries from staff, volunteers, patients, family members and members of the general public in a timely manner.
• Successfully able to perform their function in accordance with prescribed standards that focuses on the priority of People Safety and the delivery of the highest standard of Quality Care.
• Demonstrate the physical and mental capabilities necessary for proper and efficient performance of the essential duties of the position.

Preferred Requirements

• Completion of a Health Office Administration course.
• Previous clerical experience in a medical setting.
• Effectively able to prioritize workload and function independently in a busy environment.

EEO Statement

Waterloo Regional Health Network is committed to fair and equitable employment and in our recruitment and selection practices. We strongly believe in inclusion and diversity within our organization, and welcome all applicants including, but not limited to racialized communities, all religions and ethnicities, persons with disabilities, LGBTQ2S+ persons, Indigenous people, and all others who may contribute to the further diversification of our Hospital community. We are committed to providing and fostering a respectful workplace for all employees, free from violence and harassment.

Accommodations

Accommodations are available during all stages of the recruitment process in accordance with the Human Rights Code. WRHN is committed to complying with the Accessibility for Ontarians with Disabilities Act (AODA) to provide an inclusive, barrier free workplace. We will accommodate the accessibility needs of individuals with disabilities to support participation in all aspects of the recruitment process. Should you require this accommodation, please contact Human Resources.

International Applicants

If you are seeking employment on a temporary work or study permit we recommend reviewing work permit restrictions as it applies to healthcare organizations in Canada. Individuals holding a work or study permit seeking employment in the healthcare sector may be required to complete additional steps in the process. This may also apply to current employees seeking renewal of their work permits. It is the accountability of the applicant and/or employee to ensure they are adhering to their specific work permit restrictions.