Commission Sales Associate

Decorium; Toronto; Hybrid; CAD 36,000 - 48,000; Full time

Job summary

Decorium, a leading Canadian home furnishings retailer, is seeking a Commission Sales Associate for a full-time hybrid role in the Greater Toronto Area. You will engage customers in the showroom, recommend products, and guide buyers through the purchase process to deliver a positive experience.

Responsibilities include building relationships with walk-in and appointment-based clients, preparing quotations, processing orders, and following up on leads from both in-store and online channels.

Qualifications

• Demonstrated sales and customer service skills in commission-based retail.
• Knowledge of home furnishings or interior design; understands styles and space planning.
• Strong communication and interpersonal skills; professional email and phone etiquette.
• Experience with POS systems, CRM tools, and basic computer applications.
• Ability to manage multiple clients and prioritize tasks.
• Hybrid work readiness, on-site collaboration with some remote tasks.
• Retail/showroom experience in furniture or décor is a plus.
• High school diploma required; post-secondary education is an advantage.

Responsibilities

• Engage customers in the showroom and via appointments.
• Provide product recommendations to meet style and budget.
• Guide customers through the purchasing process.
• Collaborate with interior design team and prepare quotations.
• Process orders and follow up on leads from in-store and online channels.
• Maintain a well-presented showroom and track product promotions.
• Meet or exceed individual and team sales targets.

Skills

Sales experience

Customer service

Communication skills

CRM tools

POS systems

Time management

Education

High school diploma

Post-secondary education

Tools

POS systems

CRM software

Job description

Company Description

Decorium is a leading Canadian home furnishings and décor retailer, offering high-quality products at exceptional value. With one of Canada’s largest showrooms spanning over 40 years of experiecne. Decorium features styles ranging from modern to traditional and classic to contemporary, providing options for a wide variety of tastes and lifestyles. For more than 40years, the company has served both interior design and builder professionals as well as the general public. Decorium sources from top manufacturers worldwide to align with its commitment to quality and value, and offers free interior design services along with worldwide white glove delivery. Customers can also shop online 24/7, extending the showroom experience to a convenient digital platform.

Role Description

The Commission Sales Associate is a full-time hybrid role based in the Greater Toronto Area, Canada, with some flexibility for work from home. In this role, the associate engages customers in the showroom, provides product recommendations, and supports clients in selecting home furnishings and décor that meet their style, budget, and functional needs. Day-to-day tasks include building relationships with walk-in and appointment-based clients, explaining product features and benefits, and guiding customers through the purchasing process to ensure a positive experience. The associate collaborates closely with the interior design team, prepares quotations, processes orders, and follows up on leads generated through in-store and online channels. Additional responsibilities involve maintaining a well-presented showroom, staying current with product lines and promotions, and consistently meeting or exceeding individual and team sales targets.

Qualifications

• Demonstrated sales and customer service skills, with experience in commission-based retail or a similar client-facing environment.


• Knowledge of home furnishings, décor, or interior design, with the ability to understand styles, trends, and basic space-planning concepts.


• Strong communication and interpersonal skills, including active listening, clear presentation of options, and professional email and phone etiquette.


• Ability to use point-of-sale systems, CRM tools, and basic computer applications (e.g., email, spreadsheets, online product catalogs).


• Proven ability to manage multiple clients, prioritize tasks, and follow through on leads and post-sale customer care.


• Comfort working in a hybrid environment, collaborating on-site with colleagues and handling some administrative or follow-up tasks remotely.


• Prior retail or showroom experience in furniture, home décor, or related industries is an asset.


• High school diploma or equivalent required; post-secondary education in business, marketing, interior design, or a related field is an advantage.