Commercial P&C Associate

Gore Mutual Insurance; Cambridge; Hybrid; CAD 49,000 - 73,000; Full time

Benefits offered by this job

Discretionary bonus program

Total rewards package

Extended health and dental benefits

Job summary

Gore Mutual Insurance is hiring an entry level Commercial P&C Underwriting Associate to support the underwriting team in handling minor to moderate auto physical damage claims. The role offers growth into higher responsibilities with time, and includes a hybrid work setup in Ontario with a mix of in-office and remote work.

Responsibilities include claims processing, negotiation, and settlement support, while delivering excellent customer and broker service to policyholders.

Qualifications

• Post Secondary education required.
• 1-3 years Customer Service experience.
• 1-3 years experience phone-based work.
• Strong Communication Skills.
• Time management & organizational.
• Basic computer skills.
• Negotiation.

Responsibilities

• Contact customer via phone to obtain all required details to initiate the claim.
• Explain the claim process to the customer, next steps, anticipated timelines, etc.
• Arrange proper vendors to support repair, appraisal, rental, towing, etc.
• Document activity in claims systems.
• Ensure that accurate reserves are entered into the claims systems in accordance with the manual.
• Review incoming invoices and make payments within the claims system as required.
• Review information provided from appraisal team.
• Present and explain the valuation to the customer.
• Complete all required documentation for settlement and issue funds.
• Review loss details to confirm the customer has appropriate coverage for the loss.
• May require ordering of police reports, contacting witnesses, etc.

Skills

Customer Service

Phone-based work

Negotiation

Time management

Organizational skills

Strong communication

Education

Post secondary education

Job description

At Gore Mutual, we’ve always set ourselves apart as a modern mutual that does good. Now, we’re proudly building on that legacy to transform our company—and our industry—for the better.

Effective January 1, 2026, Gore has joined Beneva—the country’s largest mutual insurance company—as part of its Property & Casualty operations in Ontario and Western Canada. During 2026, Gore will combine its operations with Unica Insurance, Beneva’s Ontario-based subsidiary specializing in niche commercial and personal insurance, creating a stronger, more diversified mutual insurer with greater scale and long‑term stability.

Every decision and investment remains anchored in long‑term benefits to customers, members, and communities. Come join us.

The Commercial P&C Underwriting Associate plays a pivotal role in supporting the underwriting team by supporting the processing commercial insurance policies. This role is responsible for full handling (investigation, negotiation and settlement) of minor to moderate auto physical damage claims presented by our policyholders. This role is required to effectively manage claims costs, while providing excellent customer and broker service. This individual will begin in this entry level and be able to move into a higher role with more responsibility in future.

What you will do:

• Contact customer via phone to obtain all required details to initiate the claim
• Explain the claim process to the customer, next steps, anticipated timelines, etc
• Arrange proper vendors to support repair, appraisal, rental, towing, etc
• Document activity in claims systems
• Ensure that accurate reserves are entered into the claims systems in accordance with the corporate procedures manual
• Review incoming invoices and make payments within the claims system as require
• Review information provided from appraisal team
• Present and explain the valuation to the customer
• Complete all required documentation for settlement and issue funds
• Review loss details (including damage areas) to confirm the customer has appropriate coverage for the loss.
• May require ordering of police reports, contacting witnesses, etc

What you will need to Succeed

• Post Secondary education required
• 1-3 years Customer Service experience
• 1-3 years experience phone- based work experience
• Strong Communication Skills
• Time management & organizational
• Basic computer skills
• Negotiation

Location: Hybrid role- Tuesday and Thursday in office

The expected base salary range for this position is $48,500.00 - $73,000.00. Depending on your relevant experience, skills, qualifications, market conditions and business needs, base compensation may vary. You have the potential to earn more through Gore Mutual’s discretionary bonus program which gives you an opportunity to increase your total compensation, provided the business meets its performance targets and you meet your individual goals.

Please note: This range reflects the expected base salary for this role but may not represent the full compensation range for all experience and skill levels. During the recruitment process, we will discuss and consider how your unique qualifications align with the broader range for this position.

Gore Mutual is proud to offer a comprehensive total rewards package which includes extended health and dental benefits, disability insurance, retirement plan matching, paid time off, recognition and perk programs.

#INDHP
#LI-HYB

This posting pertains to an existing vacancy that is actively being filled.

Accessibility for applicants

Gore Mutual Insurance Company is committed to providing accommodations for people with disabilities during all phases of the recruiting process, including the application process.

If you require accommodation because of a disability, we will work with you to meet your needs. Contact us and a human resources representative will consult with you to determine an appropriate accommodation.

Should you request an accommodation during the interview process, please notify your Talent Acquisition Consultant.