Commercial Operations Manager

Rocky Mountain Aircraft; Calgary; On-site; CAD 90,000 - 130,000; Full time

Job summary

A leading aviation company is seeking a highly motivated Commercial Operations Manager to drive operational excellence and implement effective processes. The ideal candidate will possess strong leadership skills, relevant technical knowledge, and a proven ability to enhance productivity within the organization. This role involves significant strategic responsibilities in contract management, customer relations, and financial planning.

Qualifications

• Proven track record of contract negotiation and revenue growth.
• Ability to travel domestically and internationally.

Responsibilities

• Develop and implement commercial strategies aligned with business goals.
• Lead pricing strategy and structure proposals for customer contracts.
• Serve as the primary commercial point of contact for key clients.

Skills

Technical knowledge of DeHavilland DHC6 series aircraft

Understanding of aircraft maintenance processes

Familiarity with commercial aviation insurance

Analytical skills

Negotiation skills

Communication skills

Education

Bachelor's degree in Aviation Management or related field

Tools

MS Office Suite

ERP/MRO software (e.g., AMOS, TRAX)

Job description

Job Summary

We are seeking a highly motivated and experiencedCommercial Operations Managerto oversee that our business runs smoothly and efficiently. The ideal candidate will have a strong background in operations management, excellent leadership skills, and the ability to implement effective processes that enhance productivity. This role is crucial in driving operational excellence and supporting the overall strategic goals of the organization.

Areas of work experience

• Technical knowledge and experience with DeHavilland DHC6 series aircraft and Pratt & Whiney Canada PT6A series engines
• Strong understanding of aircraft maintenance processes, regulatory requirements, and commercial practices
• Strong understanding and familiarity with commercial aviation insurance market and process
• Proven track record of contract negotiation, revenue growth, and customer relationship management
• Excellent analytical, negotiation, and communication skills
• Proficient in MS Office Suite; experience with ERP/MRO software (e.g., AMOS, TRAX, Rusada) is a plus
• Ability to travel domestically and internationally as needed

Personal Suitability:

• Accurate
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Organized
• Strong understanding of legal terminology
• Able to handle all administrative duties
• Strong grammatical skills, including punctuation and proofreading, attention to detail and able to work independently in a fast-paced, team-oriented environment

Additional information

Security and safety:

• Criminal record check
• References required

Work conditions and physical capabilities:

• Strategic Thinking
• Commercial Acumen
• Leadership & Team Development
• Customer Focus
• Negotiation & Influence
• Cross-functional Collaboration
• Results Orientation

JOB DUTIES

MRO Commercial Strategy & Execution

• Develop and implement commercial strategies aligned with the company’s business goals.
• Develop and implement procurement strategies for the organization.
• Lead pricing strategy and structure proposals for customer maintenance contracts, component repairs, and overhaul services.
• Conduct market analysis to identify trends, customer needs, and opportunities for growth.

Aircraft Leasing Commercial Strategy & Execution

• Oversee the acquisition and preparations of aircraft for the leasing fleet including market research, negotiations and purchasing.
• Lead negotiations for aircraft leasing to customers including contracts, insurance and renewals.
• Maintain leasing fleet efficiencies including engine & propeller supply, customer satisfaction and support.

Contract Management & Negotiation

• Prepare, review, and negotiate customer contracts, service level agreements (SLAs), and work packages.
• Ensure compliance with legal, regulatory, and internal requirements in all commercial agreements.
• Monitor contract performance and resolve commercial disputes or issues.

Customer Relationship Management

• Serve as the primary commercial point of contact for key clients and strategic partners.
• Manage customer expectations through effective communication, issue resolution, and proactive engagement.
• Collaborate with customer support and production teams to ensure high service satisfaction.

Financial & Business Planning

• Forecast revenue and margin performance based on current contracts and pipeline.
• Prepare and present commercial performance reports to senior leadership.
• Identify and implement cost-saving or revenue-enhancing initiatives.

Team Leadership & Cross-functional Coordination

• Lead and mentor the commercial operations team, ensuring alignment with company objectives.
• Coordinate closely with production, planning, engineering, procurement, and quality departments.
• Promote a culture of continuous improvement and customer focus.

Sales & Business Development Support

• Support the sales team in business development efforts, proposals, and bid submissions.
• Attend industry conferences, trade shows, and customer meetings to represent the organization.
• Provide input into product and service development based on market needs.

ADDITIONAL INFORMATION:

Compensation: Please note that the wage will be subject to the prevailing wage in AB for NOC 60010 at the time of hiring.