Commercial Lines Office Manager

ZipRecruiter; Kitchener; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

A leading company in the insurance sector is seeking an experienced Office Manager for their Kitchener office. In this strategic role, you will lead the Commercial Risk Placement Team, drive operational efficiency, and collaborate with cross-functional teams to achieve corporate objectives. The position offers a competitive compensation package, hybrid work flexibility, and professional development opportunities.

Benefits

Hybrid work flexibility

Matching Group RRSP contributions

Two paid personal days each year

Professional membership fees

Professional development reimbursement

Free parking

Qualifications

• 5+ years of insurance operational management experience.
• 3+ years of commercial risk placement experience.
• Knowledge of insurance industry regulatory requirements.

Responsibilities

• Lead the Commercial Risk Placement team and maximize client experience.
• Analyze needs and recommend process improvements.
• Support onboarding of new team members.

Skills

Leadership

Operational Management

Customer Service

Project Management

Relationship Building

Education

Post-secondary education (CIP, CAIB, CRM, Bachelors)

RIBO License

Tools

Microsoft 365

Applied EPIC

Job description

Job Description

We’re seeking an experienced and strategic Office Manager to join our Kitchener office. In this role, you'll collaborate with cross-functional teams to drive operational efficiency and support corporate objectives. You will also provide direct leadership to our Commercial Risk Placement Team and act as a key liaison with Head Office.

Key Accountabilities

Reporting to the EVP, Commercial Lines, you will lead the Commercial Risk Placement team, maximizing client experience and ensuring service standards are achieved. You will also collaborate with the regional sales team and personal lines team towards greater operational efficiency and processes to achieve corporate objectives.

• Be a Senior Leader to our Commercial Risk Placement Team (Kitchener)
• Analyze needs, develop and recommend alternatives for improvements to processes, customer service or products.
• Lead short-term, defined-scope projects to support regional and corporate goals.
• Support onboarding of new team members.
• Develop and maintain positive relationships with all of our business partners.
• Liaison with our Head Office on regional matters.
• Assist with Regional administration duties as needed
• Assist in resolving technical issues.

Job Qualifications

Required:

• Post-secondary education (ie: CIP, CAIB, CRM, Bachelors….)
• RIBO License required
• 5 plus years of insurance operational management
• 3 plus years of commercial risk placement experience
• Knowledge of requirements within insurance industry regulatory environment
• Intermediate knowledge of Microsoft 365 product suite
• Working knowledge of Applied EPIC

Why Join Us:

We offer an attractive compensation package and commission incentives. In addition to vacation, sick time, and a comprehensive group health benefits package, we also provide:

• Hybrid work flexibility
• Matching Group RRSP contributions
• Two paid personal days each year
• Professional membership fees (including RIBO, IBAO, IIC)
• Professional development and educational reimbursement
• Free parking and professional office space

RRJ Insurance Group Ltd. is an equal opportunity employer and is committed to a workplace reflecting the of the communities it serves. While we thank all applicants for their interest, only those selected for an interview will be contacted. If contacted for an interview, please inform us should an accommodation be required.