Commercial Collections Associate

Altis; Vancouver; Hybrid; CAD 45,000 - 65,000; Full time

Benefits offered by this job

Health benefits

Education benefits

Team events

Lunch and Learns

Remote-first environment

Job summary

Altis in Canada is seeking a Commercial Collections Associate to manage commercial accounts, negotiate payment arrangements and drive timely collections while preserving professional client relationships.

You will perform skip tracing, analyze payment histories and escalate when needed, in a remote-first environment with occasional later shifts for Pacific Time applicants, and with competitive benefits and a monthly performance bonus tied to results.

Qualifications

• 2+ years of experience in commercial collections or accounts receivable management.
• Bachelor’s degree in Business Administration, Finance, Accounting or a related field preferred.
• Experience with skip tracing tools and techniques, including credit bureau, corporate registry and public record searches.
• Working knowledge of Canadian privacy requirements, including PIPEDA, as they relate to collections and skip tracing is an asset.
• Strong negotiation, problem-solving and investigative skills, with the persistence to locate hard-to-reach accounts.
• Excellent written and verbal communication skills, strong attention to detail and the ability to prioritize work independently.
• French-language fluency is an asset, and candidates outside Pacific time must be comfortable working occasional later shifts, typically 3 to 4 days per month.

Responsibilities

• Contact commercial clients to collect outstanding balances, negotiate payment arrangements and follow up on overdue accounts by phone, email and written correspondence.
• Perform skip tracing using approved sources, including credit bureau data, corporate registries, public records and internal account information.
• Investigate business closures, relocations, ownership changes and related entities to help locate businesses, principals and guarantors.
• Build positive client relationships, respond to inquiries and resolve payment-related disputes while maintaining a professional approach.
• Analyze payment histories and account information to determine appropriate collection strategies and escalation steps.
• Accurately document collection activities, skip tracing efforts, contact attempts and account updates in the collections system.
• Follow applicable privacy requirements, including PIPEDA, company policies and legal requirements throughout collection and skip tracing activities.

Skills

Negotiation

Problem-solving

Investigative skills

Communication

Persistence

Education

Bachelor's degree (Business Administration, Finance, Accounting or related)

Tools

Skip tracing tools

Job description

Location: Canada, Remote-first with optional office access in Vancouver, BC. Standard hours are 8:00 a.m. to 5:00 p.m. in your local time zone, with occasional later shifts required for candidates outside Pacific time

Language: Excellent written and spoken English required, French fluency is an asset

Background Check Requirement: Successful completion of a background check and Prevue Assessment is required

About the Opportunity

Join a fast-growing Canadian fintech organization helping small business owners access convenient and trusted financing. As a Commercial Collections Associate, you’ll manage commercial accounts, support the timely collection of outstanding balances and build positive relationships with business clients throughout the collections process.

You’ll work within a collaborative, high-performing team where communication, sound judgment and persistence are valued. From negotiating payment arrangements to locating hard-to-reach businesses and guarantors, your work will directly support portfolio performance while creating a respectful and professional client experience.

What’s In It for You

You’ll join a collaborative, growth-oriented workplace that values learning, initiative and strong performance. You’ll receive competitive compensation plus a monthly performance bonus tied to collection results, comprehensive health benefits, education and learning benefits, team events and monthly Lunch and Learns, all within a flexible remote-first environment.

Your Responsibilities

• You’ll contact commercial clients to collect outstanding balances, negotiate payment arrangements and follow up on overdue accounts by phone, email and written correspondence.
• You’ll perform skip tracing using approved sources, including credit bureau data, corporate registries, public records and internal account information.
• You’ll investigate business closures, relocations, ownership changes and related entities to help locate businesses, principals and guarantors.
• You’ll build positive client relationships, respond to inquiries and resolve payment-related disputes while maintaining a professional approach.
• You’ll analyze payment histories and account information to determine appropriate collection strategies and escalation steps.
• You’ll accurately document collection activities, skip tracing efforts, contact attempts and account updates in the collections system.
• You’ll follow applicable privacy requirements, including PIPEDA, company policies and legal requirements throughout collection and skip tracing activities.

Skills and Qualifications

• 2+ years of experience in commercial collections or accounts receivable management.
• Bachelor’s degree in Business Administration, Finance, Accounting or a related field is preferred.
• Experience with skip tracing tools and techniques, including credit bureau, corporate registry and public record searches, is an asset.
• Working knowledge of Canadian privacy requirements, including PIPEDA, as they relate to collections and skip tracing is an asset.
• Strong negotiation, problem-solving and investigative skills, with the persistence to locate hard-to-reach accounts.
• Excellent written and verbal communication skills, strong attention to detail and the ability to prioritize work independently.
• French-language fluency is an asset, and candidates outside Pacific time must be comfortable working occasional later shifts, typically 3 to 4 days per month.

Note from the Hiring Manager

“We’re looking for someone who is persistent, resourceful and comfortable having thoughtful conversations with business owners. You’ll have the opportunity to take ownership of your accounts, sharpen your investigative skills and contribute to a team that values both strong results and positive client relationships.”