Collision Support Franchise Field Coach

Mondofix Inc.; Calgary; On-site; CAD 52,000 - 72,000; Full time

Benefits offered by this job

Group benefits program

Employer RRSP program

Job summary

Mondofix Inc. is seeking a Support Specialist to help franchisees troubleshoot and resolve technical issues with products and services. You will collaborate with operations teams to provide frontline support across Canada, including Calgary, and contribute to operational excellence.

The role requires strong communication, problem-solving, and customer service skills, with travel as needed. You’ll join a global network focused on automotive aftermarket success and franchise coaching.

Qualifications

• Minimum of 3 years in the collision repair industry.
• Experience in damage appraisal and production management.
• Proven ability to solve problems and manage multiple priorities.
• Excellent customer service mindset and ability to work collaboratively with diverse stakeholders.

Responsibilities

• Support franchise partners in achieving quality, performance, and operational excellence standards.
• Conduct vehicle reinspections for warranty claims, quality control reviews, and best practice follow-ups.
• Review repair estimates and provide recommendations to ensure alignment with insurance partner requirements.
• Coach and train franchise teams on insurance guidelines and procedures, estimating systems, and best practices.
• Provide day-to-day support to shops, assisting with operational questions and urgent requests.
• Document interactions and support activities within the Franchise Management System.
• Collaborate with Area Managers and cross-functional teams to identify improvement opportunities and resolve operational issues.
• Analyze root causes of performance challenges and implement effective solutions.
• Assist franchise locations during catastrophe events such as hailstorms, flooding, and other large-scale weather-related events.

Skills

Communication skills

Problem solving

Customer service mindset

Team collaboration

Microsoft Office

Valid Canadian driver's license

Willingness to travel

Tools

Microsoft Excel

Job description

Mondofix Inc. is seeking a Support Specialist to help franchisees troubleshoot and resolve technical issues with products and services. You will collaborate with operations teams to provide frontline support across Canada, including Calgary, and contribute to operational excellence.

The role requires strong communication, problem-solving, and customer service skills, with travel as needed. You’ll join a global network focused on automotive aftermarket success and franchise coaching.