Collections Specialist [Contract]

Spin Master; Toronto; Hybrid; CAD 50,000 - 70,000; Full time

Job summary

Spin Master, a leading global children's toy and entertainment company, seeks a dedicated Collections Specialist in Toronto. The ideal candidate will be responsible for managing outstanding debts, reconciling customer accounts, and improving the collections process. This role offers growth opportunities, flexible work hours, and a dynamic work environment focused on innovation and collaboration.

Benefits

Growth and Career Opportunities

Flexible Work Hours

Comprehensive Benefits

Other fun Perks

Qualifications

• Previous experience as a collector focusing on deductions.
• Self-motivated with efficient time management skills.
• Retail customer experience preferred.

Responsibilities

• Collect outstanding debts owed to the company.
• Develop tracking systems for late payments.
• Collaborate with internal partners for solutions.

Skills

Negotiation

Financial Analysis

Problem-Solving

Communication

Multitasking

Tools

Microsoft Office Suite

ERP systems

Job description

Please Note: If you are a current Spin Master employee with access to Workday, apply to this job via the Workday application.

Are you a kid at heart looking to build a career with a leading global children's toy, entertainment and digital gaming company?

At Spin Master, our unwavering commitment to open mindedness, integrity and innovation is a great part of what has made us an industry leader. How do we stay ahead of the pack? By hiring the best and brightest minds—and that’s why we want you!

Job Description:

What will you work on?

As a Collections Specialist, you will be responsible for collecting outstanding debts owed to the company, as well as reconciling and timely management of customer deductions for the organization’s Specialty accounts. You should be able to review and audit deductions to determine their validity and seek repayment or issue credits to the customer as necessary. The successful candidate should be able to understand and translate large amounts of numbers and financial information, negotiate tactfully, and persistently contact people of interest to collect the value owed.

How will you create impact?

• Develop and maintain a tracking system of late payments and deductions in adherence with the collections strategy and work directly with customers to dispute invalid claims and collect on past due items
• Collaborate with internal partners to identify root causes for non-payment and achieve solutions through to successful completion.
• Negotiate repayment and financial plans as needed
• Assess credit worthiness based on a credit investigation and financial analysis of new customer credit applications
• Make recommendations to decrease or revoke customer credit limits based on financial information and payment history
• Effectively communicate internal issues impacting collections process with management and key stakeholders
• Participate in order-to-cash technology enhancement projects

What are your skills and experience?

• Previous experience as a collector, with a focus on resolving open deductions
• Retail customer experience preferred
• Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel); working knowledge of ERP systems other financial software
• Demonstrated evidence of improving the collection process
• Able to multitask, prioritize, and manage time efficiently
• Self-motivated and self-directed; able to work without supervision

#LI-Hybrid #LI-HM1

What you can expect from us:

Our mission is to Make Life More Fun with a vision to push the boundaries of innovation, creativity, and fun.

• Growth and Career Opportunities
• Flexible Work Hours
• Innovation, Collaboration and Fun
• Comprehensive Benefits
• Other fun Perks!

What’s it like to work here?

Spin Master is a fast-paced, hands-on organization that provides many great opportunities for impactful decision-making; though our challenging start-up atmosphere isn’t for everyone, we have a proven record of opportunities for future advancement and internal transfers for our passionate and results driven team.

Everyone is welcome in our sandbox and we are committed to an accessible and inclusive hiring process that provides reasonable accommodation to all applicants.

Spin Master strives to create an accessible and inclusive application and selection process and is committed to working with and providing reasonable accommodation to job applicants who may require provisions to participate in the recruitment, selection and/or assessment processes. Should you require an accommodation, please contact our Talent Acquisition team, by email at [e-mail] or by phone at 416 364-6002 and we will work with you to meet your accessibility needs.

Follow us on Instagram and Twitter @SpinMaster to stay up to date on Spin Master career opportunities.

We do appreciate all interest; however only those selected for interview will be contacted.