Collections Specialist

Randstad Canada; Toronto; On-site; CAD 35,000 - 55,000; Part time

Job summary

An established industry player is seeking a Collections Specialist to join their dynamic team in a hybrid role. This part-time position involves managing high volume collections, negotiating payment plans, and ensuring timely follow-ups on accounts. The ideal candidate will have a solid background in finance, strong communication skills, and a commitment to providing excellent customer service. With a focus on equity and inclusion, this company offers a supportive work environment and opportunities for professional development. If you thrive in a fast-paced atmosphere and are ready to make an impact, apply today!

Benefits

Easily accessible by transit

Competitive hourly rate

Dynamic team culture

Unlimited Free Access to Udemy online training

Qualifications

• 3+ years experience in high volume collections and client communication.
• Strong understanding of accounting and problem-solving skills.

Responsibilities

• Ensure accounts are followed up on until final resolution.
• Gather and analyze information on accounts to provide solutions.
• Support team members and improve existing processes.

Skills

High volume Collections

Client communication

Negotiating payment plans

Problem-solving

Account reconciliation

Understanding of accounting

Customer Service

Education

Bachelor’s degree in Business Administration

Equivalent work experience in finance

Job description

Randstad is searching for a Collections Specialist for one of our thriving Mississauga clients. The ideal candidate must have at least three years’ experience with high volume Collections. They should have experience communicating with clients regarding delinquent accounts, preparing and sending collection e-mails, obtaining information for clients, negotiating payment plans, researching, analyzing and resolving problems, performing account reconciliations, and assisting with appropriate billing issues. Experience reaching out to clients (call centre environment) and a strong understanding of accounting is required.

This is a part-time position with afternoon/evening shifts. This is also a hybrid role with some work-from-home days.

This exciting opportunity could start within the week. Apply today or forward your profile directly to [e-mail].

Advantages

1. Easily accessible by transit
2. Competitive hourly rate
3. Dynamic team culture
4. Unlimited Free Access to Udemy online training

Responsibilities

1. Work the queue properly and ensure the proper individuals are informed of issues when needed.
2. Make sure accounts are followed up on within the proper time frame until final resolution.
3. Ensure high-risk accounts are monitored and escalated when needed.
4. Gather facts and info on accounts and analyze the info to provide proper solutions to customers.
5. Complete paperwork and other action items as required to process account extensions, rewrites, bailiff assignments, and closures related to repossessed accounts.
6. Provide support to other team members in the department.
7. Communicate/work with other departments to resolve matters.
8. Work with Team Leader and other team members to improve existing processes and uncover ways to manage the department more efficiently.
9. Complete internal control audits and monthly reconciliation of internal reports.

Qualifications

1. Bachelor’s degree in Business Administration, Finance, Economics, or equivalent work experience in the finance industry.
2. Previous experience in Customer Service and Collections.
3. Commercial Finance experience preferred.
4. Strong communication and interpersonal skills.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase equity, diversity, and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention, and advancement for all employees.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [e-mail] to ensure their ability to fully participate in the interview process.