Collections Specialist - Auto, Banking & Government

Financial Debt Recovery Inc.; Richmond Hill; On-site; CAD 45,000 - 60,000; Full time

Job summary

Financial Debt Recovery Inc. is seeking a motivated Collections Specialist for their Richmond Hill location. The role involves engaging with clients through calls, negotiating payment terms, and maintaining compliance. Candidates are expected to have strong negotiation skills and a positive attitude, with opportunities for career advancement and bonuses.

Benefits

Competitive salary

Paid training

Commission structure

Group Benefits (health, life, dental)

Incentives and monthly contests

Career advancement opportunities

Qualifications

• 3+ years of collections experience required.
• Strong negotiation and customer service skills.
• Detail-oriented and proficient in computer skills.

Responsibilities

• Conduct inbound and outbound calls for payment negotiations and customer inquiries.
• Maintain compliance with policies and accurately record details of communications.
• Proactively monitor and investigate accounts.

Skills

Negotiation

Customer Service

Communication

Critical Thinking

Detail-oriented

Tools

MS Word

MS Excel

MS Outlook

Job description

Collections Specialist - Auto, Banking & Government

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Job Description

We are currently experiencing rapid growth and development in our Richmond Hill location and are recruiting dedicated individuals for full time positions in our auto, banking and government collections departments. The ideal candidate is someone who is charismatic, energetic, positive, self-motivated, willing to learn and believes in providing the best service and results. Whether you are experienced in the collections industry or looking for a new career, we offer an excellent opportunity to work in an enjoyable environment with financial rewards.

Required Work Hours from Our Office:

• Wednesday: 8:30 am - 5:00 pm
• Plus 1 Mandatory Saturday Shift per month - 8:30 am - 12:00 noon

Responsibilities:

• Conduct inbound and outbound calls, related to negotiating payments, updating customer information, and other customer service inquiries.
• Negotiate payment terms and methods using critical thinking and probing questions to overcome objections.
• Maintain compliance by use of proper policy, procedures, and scripts.
• Accurately record all details of communications and activities within the system.
• Proactively monitor and investigate accounts to locate pertinent information to aid collection.
• Identify cases for special handling according to company criteria, including legal actions and asset attachment.
• Maintain a clean and secure work environment.
• Ensure collection goals are obtained.

Qualifications:

• Strong negotiation and customer service skills
• 3+ years’ collections experience; 1st party, 3rd party, and purchase inventory
• High energy, a positive attitude, be a team player and motivated by money
• Sound judgment and decision-making skills
• Able to achieve results based on individual and team goals
• Detail-oriented, organized, efficient and able to multi-task
• Proficient computer skills with working knowledge of MS Word, MS Excel, and MS Outlook
• Superior oral and written communication skills
• Experience using third-party bank database systems an asset
• A collection or sales background is an asset
• Bilingualism is an asset
• Competitive salary, paid training, and a commission structure
• Incentives and monthly contests: prizes, trips, rewards, employee appreciation and bonuses
• Group Benefits (health, life, dental insurance plan - for full time employees)
• Career advancement and promotional opportunities

If you have an eye for detail, strong communication (written and verbal) skills, with the ability to multitask, Financial Debt Recovery Ltd would like to hear from you. In our dynamic and rapidly changing environment we are looking for individuals who exude an enthusiastic and positive attitude ready to work towards a target and maintain our superior customer experience.

About Us:

Financial Debt Recovery Ltd. is a leading single provider for all corporate credit and revenue management needs, focused on collection services for accounts in a working environment where collectors are motivated and encouraged to perform. An on-going training program focuses on ensuring their successes. We are currently growing our Richmond Hill operations and are looking to augment our existing recovery team. Our clients currently include Ministry of Finance, the Federal Government of Canada, the largest automotive portfolios, many of Canada's chartered banks, and an extensive commercial base of clients.

Financial Debt Recovery Ltd. is an equal opportunity employer; however, only qualified applicants will be contacted.

Experience:

• Collections: 1 year (Preferred)

Location:

Language:

Job Type:

• Full-time
• Company events
• Dental care
• Extended health care
• On-site parking
• Paid time off

Work Location: In-person

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Legal

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