Collections & Recovery Bilingual Late Stage Collector, Contract

DLL - Financial Solutions Partner - Part of Rabobank; Burlington; Hybrid; CAD 52,000 - 79,000; Full time

Job summary

A leading financial solutions partner is seeking a Bilingual Late Stage Collector to manage delinquent accounts and ensure team targets are met. The role involves direct communication with clients, advanced negotiation skills, and requires a solid background in collections. This position also offers flexible working hours, volunteer days, and excellent healthcare benefits.

Benefits

Outstanding Medical, Dental, Vision and Paramedical benefit programs

Employee Referral program

Two working days per year volunteering for a local charity

Remote working from home opportunities

Flexible hours

Qualifications

• 3-5 years experience in collections, preferably in leasing.
• Bilingualism in French and English is preferred.
• Excellent communication and negotiation skills.

Responsibilities

• Accountable for collection of delinquent accounts through calls and correspondence.
• Prepare paperwork for equipment returns and coordinate with legal compliance.
• Support the Collection Management team with training.

Skills

Bilingualism (French/English)

Problem-solving

Negotiation

Attention to detail

Communication

Customer Service

Education

3-5 years of commercial late stage collections experience

Experience in the leasing industry

Tools

MS Word

Excel

Access

Outlook

Job description

Bilingual Late Stage Collector, Contract

The Late-Stage Collector is responsible to collect on past due accounts and to ensure that the Team’s monthly targets and objectives are achieved. This role is responsible for the negotiation of repayment terms for those accounts which fall delinquent or encounter difficulties in their contractual requirements. This position provides daily contact with our client base. This contact is established through outgoing and incoming telephone calls and correspondence. General inquiries also represent a large portion for this position.

Find out more here about how you can unleash your full potential at DLL

Day to Day

1. Accountable for collection of designated delinquent accounts by conducting the following job tasks via telephone and written correspondence:

• Contact delinquent customers and apply standard collection techniques
• Meet standard measurements set for collection activity
• Maintain accurate and up to date paper and electronic customers files
• Interact with Dealers and cross-functional teams to resolve collection issues
• Use existing technology to identify delinquent customer accounts
• Provide buyout, payout and trade-up quotes to customers/vendors
• Make decisions within established guidelines and policies
• Reconcile accounts either independently or at request of customers; refers to legal department when appropriate.

2. Responsible for the timely remittance of payments via paperwork:

• Send letters, replacement invoices and necessary correspondence
• Provide Lease Administration Department with correct paperwork (i.e. Papp info, adjustment forms, Terminations, etc.)

3. Coordination of transferring files to or from the Legal Compliance Department:

• Prepare paperwork for equipment returns and refer to Asset Management
• Compile an Account Summary and recommendation for the Legal Compliance Department

4. Support Collection Management team with cross functional team training

All members enjoy

• Two working days per year volunteering for a local charity
• Remote working from home opportunities
• Flexible hours
• Outstanding Medical, Dental, Vision and Paramedical benefit programs
• Employee Referral program
• Check this link to an overview of all benefits in your region.
• 3-5 years of commercial late stage collections experience
• Bilingualism (French/English) is an Asset
• Experience in the leasing industry preferred
• Proficient in MS – Word, Excel, Access, and Outlook
• Knowledge and understanding of collections operations: bailiff, resellers, fraud detection, PPSA, compliance, bankruptcy
• Experience resolving and working through escalated and complex customer issues
• Ability to deliver exceptional customer service
• Excellent verbal, written and interpersonal communication skills
• Excellent planning and organizational skills with ability to prioritize work effectively
• Effective problem-solving, negotiation and time management skills
• Strong attention to detail
• Solid team player
• Ability to work in a very fast-paced environment with changing priorities
• Ability to work from home remotely/independently and in a virtual team environment

DLL’s wellbeing ambition is to educate, equip and empower members to build connections, manage their mental, emotional, physical and financial wellness and maintain balance between work and the other priorities that make up their lives.

Our four wellbeing categories are as follows:

• Connection – Build meaningful connections with other DLL members
• Health – Manage mental, emotional and physical health
• Finance – Provide learning opportunities to help members achieve personal financial health
• Lifestyle – Maintain balance between work and life priorities

There are things that matter to our members and the wellbeing of our members matters to DLL!

Settling In

At DLL, we are many things. We are team members, family members, community member. We are members of society, members of different cultures and nationalities. Members of change. We each have different beliefs, different passions, different viewpoints, talents and interests. We become from different backgrounds, cultures, nationalities and histories.

But for all of our differences, we share one thing in common: each of us are members of DLL.

Our company was founded in the Netherlands. But today we are truly a multinational business. Our unique culture is rooted in higher collaboration, less hierarchy and a honest directness that enable us to integrate, ideate and innovate across country lines.

Many companies say they are European, American, Asian or Australian, at DLL we are all these places and more.

We are a cross-culture collaborative – an interconnected network – that comes together every single day with one goal in mind: Partnering for a better world.

Good to Know

Desired Primary Work Location: Burlington, ON & Montreal, QC

Applicable Pay Range

$52,323 - $78,484

DLL is considering candidates in numerous locations. The pay estimate displayed represents the typical pay range for candidates hired for this position in the desired primary work location. Pay may be adjusted outside the projected range based on geographical differentiation as well as for any other lawful reason. Additional factors that may be used to determine your actual pay include your specific skills, years of relevant experience you possess, and other work-related qualifications. Many candidates may start in the bottom half of the applicable pay range, especially those with less experience or qualification.

This position is subject to the terms of DLL’s compensation plans and policies. Further, the position includes all other benefits provided to DLL employees, including healthcare benefits, pension plan, vacation, sick leave, parental leave, possible discretionary bonuses, and all other benefits that are subject to eligibility.

• Deadline for application: Tuesday, June 26, 2025 ( Due to high volume of applications this requisition may close prior to posted close date )
• The selection process may involve an assessment.
• Applications via email will not be reviewed. Please apply online via our career website

DLL appreciates the time you spend applying to our openings. We advise only those who qualify for an interview will be contacted. Hiring subject to successful completion of a background check.

DLL is an equal opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes and work environments. If contacted for an employment opportunity, please advise Human Resources if you require accommodation in accordance with our values and all applicable legislation.