Collections Manager, Special Accounts

Momentum Financial Services Group; Toronto; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading financial services provider in Canada is seeking a Collections Manager for Special Accounts in Toronto. This role involves overseeing complex collection accounts, leading a team, and developing strategies to maximize recovery rates while ensuring compliance with regulations. Ideal candidates will have a strong background in collections and proven leadership skills.

Qualifications

• 5+ years of experience in collections, focusing on special accounts.
• Strong knowledge of regulations governing collections.
• Proven leadership skills with a focus on team development.

Responsibilities

• Oversee management of special accounts, ensuring compliance.
• Supervise and mentor collections specialists.
• Develop strategies for maximizing recoveries.

Skills

Interpersonal skills

Analytical skills

Leadership

Education

Bachelor's degree in Business, Finance, or related field

Credit and Collection Specialist certification

Tools

Collections software

Microsoft Office Suite

Job description

Join to apply for the Collections Manager, Special Accounts role at Momentum Financial Services Group

About Momentum Financial Services

Momentum Financial Services is a leading provider of financial services in North America. For 40 years, we've been committed to providing financial solutions that meet the evolving needs of consumers and business owners. Through our retail network of over 400 locations, known as Moneymart, Insta Cheques, and the Cheque Cashing store, we provide access to cash and related products to help our customers achieve their goals.

Our highly skilled workforce puts customers first in everything we do. We serve 2 million people annually with diverse and innovative financial products such as loans, cheque cashing, money transfer, and prepaid cards. Through this ever-evolving suite of services, we empower customers to manage their finances and improve their lives. Wherever customers are on their financial journey, Momentum Financial Services Group provides solutions.

Position Overview

The Collections Manager for Special Accounts is responsible for overseeing the management of complex collection accounts, including consumer proposals, deceased accounts, and credit counseling cases. This role involves developing and implementing strategies to effectively manage these sensitive accounts, ensuring compliance with regulations while maximizing recovery rates. The manager will lead a team, provide training, and collaborate with external partners to optimize collection efforts and improve customer experience.

Key Responsibilities

1. Account Management: Oversee management of special accounts, ensuring legal and regulatory compliance.
2. Team Leadership: Supervise and mentor collections specialists, fostering a positive team environment.
3. Strategy Development: Create and implement collection strategies tailored to special accounts.
4. Communication & Collaboration: Act as liaison with clients and external partners to facilitate account resolution.
5. Training & Development: Train staff on handling special accounts, negotiation, and compliance.
6. Performance Monitoring: Analyze KPIs, prepare reports, and recommend improvements.
7. Policy Development: Establish policies for managing special accounts aligned with organizational goals.
8. Dispute Resolution: Resolve disputes effectively, maintaining focus on customer service.

Qualifications

1. Bachelor's degree in Business, Finance, or related field; relevant certifications preferred.
2. Minimum 5 years in collections, with 2+ years in a supervisory role, focusing on special accounts.
3. Strong knowledge of relevant regulations concerning collections and credit counseling.
4. Excellent interpersonal, communication, and relationship-building skills.
5. Proven analytical abilities and data interpretation skills.
6. Proficiency in collections software and Microsoft Office.
7. Leadership skills with a focus on team development and performance management.

This role may require occasional evening or weekend work. The Collections Manager will operate in a fast-paced environment focused on recovery targets and positive client experiences.

Additional Information

• All information will be kept confidential according to EEO guidelines.
• Accommodations will be provided for applicants with disabilities during the recruitment process.
• Internal applicants should notify their current manager of their interest.