Collections Associate

White Cap; City of Langley; On-site; CAD 46,000 - 56,000; Full time

Job summary

White Cap is seeking an Accounts Receivable Clerk responsible for contacting customers to collect overdue payments and resolving billing issues. You will review terms, receive payments, and post them to customer accounts while maintaining accurate records.

The role requires strong communication, attention to detail, and the ability to follow established collection processes. No travel is mentioned.

Qualifications

• HS Diploma or GED strongly preferred.
• Specialized skills training or certification may be required.
• Generally 2–5 years of experience in area of responsibility.

Responsibilities

• Contact customers to determine reason for overdue payment and review terms of sale, service, or credit contract.
• Receive payments and post amount paid to customer account.
• Document information about financial status of customer and status of collection efforts.
• Review and monitor assigned accounts and all applicable collection reports to maintain up-to-date customer records.
• Maintain clear documentation of customer contact through the collection or dispute process and ensure timely follow-up of open disputes.
• Resolve internal and external customer non-payment issues, invoice discrepancies, and customer payments outside of approved terms.

Skills

Customer communication

Accounts receivable

Documentation

Problem solving

Education

HS Diploma or GED

Job description

Job Summary

Responsible for contacting customers for the purpose of collecting outstanding accounts receivables on orders. Resolve customer billing problems and reduce accounts receivable delinquency.

Major Tasks, Responsibilities, and Key Accountabilities

• Communicates with customer to determine reason for overdue payment and review terms of sale, service, or credit contract.
• Receives payments and posts amount paid to customer account.
• Documents information about financial status of customer and status of collection efforts.
• Reviews and monitors assigned accounts and all applicable collection reports. to maintain up-to-date customer records.
• Maintains clear documentation of customer contact through the collection or dispute process. Ensures timely follow-up of open disputes is completed in accordance with service level agreements.
• Resolves internal and external customer non-payment issues, invoice discrepancies, and customer payments outside of approved terms.

Nature and Scope

• Refers complex, unusual problems to supervisor.
• Under general supervision, exercises some judgment in accordance with well-defined policies, procedures, and techniques. Work typically involves regular review of output by a senior coworker or supervisor.
• None.

Work Environment

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
• No travel required.

Education and Experience

• HS Diploma or GED strongly preferred. Specialized skills training/certification may be required. Generally 2-5 years of experience in area of responsibility.

Preferred Qualifications

If you’re looking to play a role in building Canada, consider one of our open opportunities. We can’t wait to meet you.

We encourage all First Nations, Métis and Inuit peoples or Indigenous peoples of North America to self-identify in their applications.

Minimum Pay

$50,600.00