Manager, Collections

Rogers Bank; Okotoks; On-site; CAD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive salary and annual bonus

Health and dental benefits, pension,RR

Stock matching programs

Discounts on Rogers services and BlueJ

Paid volunteering leave

Career development programs

Wellness program

Job summary

Rogers Calgary-based team seeks a strategic leader to optimize collections, credit risk, and portfolio performance using data and technology. You’ll influence stakeholders, drive automation, and lead innovative solutions to improve customer outcomes and efficiency.

The role requires 5+ years in collections/credit risk with a strong analytics background, plus experience managing vendors and cross-functional projects. Travel up to 25% and background checks are standard.

Qualifications

• Bachelor’s degree in Business, Finance, Economics, Analytics, or related field, or equivalent experience.
• 5+ years of progressive experience in collections, credit risk, portfolio management, financial services, or customer operations, including leadership experience.
• Strong knowledge of collections strategies, consumer lending products, and regulatory requirements within a regulated environment.
• Proven ability to use analytics and data-driven insights to improve business performance and customer outcomes.
• Experience leading transformation, process improvement, automation, or digital initiatives.
• Strong stakeholder management, communication, and influencing skills with the ability to work cross-functionally.
• Proficiency with Excel, PowerPoint, Word, and analytics tools such as SQL, SAS, Alteryx, Databricks, Power BI, or Tableau.
• Experience in banking, financial services, telecommunications, or managing third-party collections agencies is considered an asset.

Responsibilities

• Monitor portfolio performance, identify trends, risks, and opportunities, and recommend strategies to improve recoveries and customer outcomes.
• Use analytics and business insights to optimize collections strategies across the customer lifecycle.
• Develop reporting, dashboards, forecasts, and business cases to support operational and executive decision-making.
• Lead initiatives that modernize collections through automation, AI-enabled capabilities, and process optimization.
• Partner with Credit Risk, Compliance, Legal, Technology, Finance, and Operations teams to deliver strategic initiatives.
• Evaluate and implement innovative collections tools, technologies, and digital solutions.
• Support governance, regulatory compliance, and risk management practices across collections operations.
• Manage relationships with third-party collections partners and support vendor performance and strategy.

Skills

Collections strategy

Stakeholder management

Data analytics

Cross-functional collaboration

Leadership

Education

Bachelor’s degree in Business/Finance/Economics/Analytics

Tools

SQL

SAS

Alteryx

Databricks

Power BI

Tableau

Excel

PowerPoint

Word

Job description

Who We Are Looking For

We are seeking a strategic and analytical leader with experience in collections, credit risk, or financial services who can leverage data, technology, and customer insights to drive portfolio performance. You’ll bring a strong understanding of collections strategies within a regulated environment, a passion for continuous improvement, and the ability to influence stakeholders while leading innovative solutions that enhance customer outcomes and operational efficiency.

What You’ll Do

• Monitor portfolio performance, identify trends, risks, and opportunities, and recommend strategies to improve recoveries and customer outcomes.
• Use analytics and business insights to optimize collections strategies across the customer lifecycle.
• Develop reporting, dashboards, forecasts, and business cases to support operational and executive decision-making.
• Lead initiatives that modernize collections through automation, AI-enabled capabilities, and process optimization.
• Partner with Credit Risk, Compliance, Legal, Technology, Finance, and Operations teams to deliver strategic initiatives.
• Evaluate and implement innovative collections tools, technologies, and digital solutions.
• Support governance, regulatory compliance, and risk management practices across collections operations.
• Manage relationships with third-party collections partners and support vendor performance and strategy.

What You’ll Bring

• Bachelor’s degree in Business, Finance, Economics, Analytics, or a related field, or equivalent experience.
• 5+ years of progressive experience in collections, credit risk, portfolio management, financial services, or customer operations, including leadership experience.
• Strong knowledge of collections strategies, consumer lending products, and regulatory requirements within a regulated environment.
• Proven ability to use analytics and data-driven insights to improve business performance and customer outcomes.
• Experience leading transformation, process improvement, automation, or digital initiatives.
• Strong stakeholder management, communication, and influencing skills with the ability to work cross-functionally.
• Proficiency with Excel, PowerPoint, Word, and analytics tools such as SQL, SAS, Alteryx, Databricks, Power BI, or Tableau.
• Experience in banking, financial services, telecommunications, or managing third-party collections agencies is considered an asset.

What’s in it for you?

We believe in investing in our people and helping them reach their potential as valuable members of our team. As part of our team, you’ll have access to a wide range of incredible resources, growth opportunities, discounts, and perks, including

• Competitive salary & annual bonus
• Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs.
• Discounts Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores.
• Paid time off for volunteering
• Company matching contributions to charities you support
• Growth & Development Opportunities
  • Self-driven career development programs (E.g. MyPath program)
  • Rogers First priority in applying to internal roles of interest
• Wellness Programs
  • Homewood employee & family assistance program
  • Cognitive Behavioural Therapy (CBT) & Virtual therapy sessions
  • Low or no-cost fitness membership with access to virtual classes
• Our commitment to the environment and diversity
  • Work for an organization committed to environmental protection
  • Strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities and Women. We all bring something different, and we know what makes us different makes us great.

Schedule Full time

Shift Day

Length of Contract Not Applicable (Regular Position)

Work Location Shaw Court 630 3rd Ave SW (7860), Calgary, AB

Travel Requirements Up to 25%

Background Check(s) Required Criminal Record and Credit Check

Posting Category/Function Banking & Operations

Requisition ID 340059

To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.