Collections Agent

Canada Mortgage Housing Corporation; Ottawa; Hybrid; CAD 62,000 - 78,000; Full time

Benefits offered by this job

Annual individual performance bonus.

Training and mentorship

Job summary

Canada Mortgage Housing Corporation (CMHC) is seeking a Collections Agent within the Commercial Solutions team. The role administers a portfolio of mortgage and non-mortgage debt, assessing settlements and minimizing risk while maximizing collections with professional client interaction.

This temporary 12-month position is hybrid with mandatory weekly in-office presence, offering a dynamic environment and opportunities to develop expertise in collections, negotiation, and risk management.

Qualifications

• A post-secondary education in a related field such as business, accounting, finance, legal, or commerce.
• A minimum of three years of prior relevant experience in a customer service and/or collections environment.
• An understanding of the mortgage industry environment.

Responsibilities

• Examine financial information and determine deficiency balances.
• Review bankruptcies and proposals to protect CMHC's rights and maximize recoveries.
• Perform analysis of legal actions and judgments when settlements are not reached.
• Provide guidance on remedies including garnishments, foreclosures, and other actions as needed.
• Negotiate settlements directly with clients within delegated authority.
• Locate consumers using various resources and tools to aid collections efforts.

Skills

Customer service experience

Collections knowledge

Negotiation skills

Analytical thinking

Education

Post-secondary education in business, accounting, finance, legal, or commerce

Job description

Select how often (in days) to receive an alert:

Position Type:Hybrid with mandatory weekly presence

Travel Requirement:Travel not required

Language Skill Levels (Read/Write/Speak):BBB

Security Requirement: Reliability Status

Salary:Our salaries generally range from $62393.27to $77991.59and are based on qualifications and experience.

About CMHC

The work you do and the work we do together matters. We come to work every day with a common purpose: to contribute to a well-functioning housing system.

At CMHC, we hold ourselves accountable for our results and support our colleagues in their achievements. We thrive on collaboration, connecting across CMHC and involving the right people to get our work done. Our leadership style is guided by trust, where our leaders favour an adaptive approach based on the needs of their teams.

Join us and be part of a team that's committed to making a real difference and be part of something meaningful.

Our commitment to diversity, equity, and inclusion

We're committed to advancing employment equity and fostering an inclusive workplace. To reflect the diversity of Canada’s population, we encourage applications from women, Indigenous Peoples, persons with disabilities, 2SLGBTQI+ individuals, veterans, and racialized peoples. We also welcome applications from all individuals eligible to work in Canada.

We are also committed to advancing reconciliation with Indigenous Peoples and supporting the meaningful inclusion of First Nations, Inuit, and Métis voices and priorities. While this position is hybrid requiring some in-office presence, a work from home arrangement may be considered for First Nations candidates on reserve or Indigenous candidates that reside further than 125KM from a CMHC office.

We’ve got the purpose, the people and the perks you need for a fulfilling career. Here’s the comprehensive and generous benefits you get when you’re a contract employee:

• Annual individual performance bonus.
• Support towards your personal and professional growth with training, mentorship and more.
• While positions at CMHC require some in-office presence, alternative work arrangements may be considered for Indigenous candidates.

About the role

Join the Commercial Solutions team, in the Collections Agent position. In this role, you will administer a portfolio of judgment and non-judgment debt owed to CMHC by assessing and processing the settlement of insurance claims resulting from mortgage and non-mortgage defaults related to government programs while minimizing risk to achieve maximum collection on a case-by-case basis and a minimum of client complaints.

This is a temporary position of a duration of 12 months with possibility of renewal.

What you'll do:

• Examine financial information, seeking historical and contextual information from a variety of sources and establish the deficiency balance.
• Review Bankruptcies Proposals to protect CMHC's rights to obtain the highest possible dividends and to determine whether the proposal will be accepted or opposed.
• Perform analysis of different legal actions and or judgment renewals to be taken when a settlement is not reached.
• Recommend legal remedies to supervisor and solicitors, which include placing execution orders against the client's additional properties, conducting debt examinations, garnishment orders, alias writs, foreclosures, power of sales and bankruptcies.
• Provide documentation to senior team members for review and approval, as and when necessary, to ensure management of risk when faced with exceptions on policy or procedure outside financial authority level.
• Locate consumers by tracing, using various resources and tools (such as credit bureau, underwriting system (emiliRU), mainframe, social media, internet platforms, Canada411, LinkedIn, etc.).
• Negotiate settlement directly with clients to reach the best possible arrangement within delegated authority limits, referring complex or disputed claims to senior team members for resolution.
• Provide guidance to third-party collection agencies, service providers, approved lenders and other internal departments such as claims, multi-units, underwriting, loans administration including legal actions, settlements and settlements in lieu of the judgment as well as explanations for CMHC's position.

What you should have:

• A post-secondary education in a related field such as business, accounting, finance, legal, or commerce.
• A minimum of three years of prior relevant experience in a customer service and/or collections environment.
• An understanding of the competitive mortgage industry environment and the mortgage insurance business.
• A strong knowledge of the National Housing Act, Bankruptcy and Insolvency Act as well as the Creditors Relief Act, Estate Administration, and Collection Provincial Legislation.
• Strong oral and written communication skills including negotiating skills.
• The ability to exercise empathy, diplomacy and tact with the ability to diffuse emotionally distraught and irate debtors.
• Strong organizational skills including the ability to multi-task, prioritize, meet deadlines and take initiative.
• Analytical and problem-solving skills including the application of sound judgment and the ability to escalate.

It would be great if you also had:

• Experience working with accounts where misrepresentation or fraud has occurred.
• Good knowledge of mortgage financing and real estate laws, collections, default remedy and/or property administration.

Posting closing date: Note, the competition will remain active until filled.

What happens after you apply

We know that applying for a new job can be both exciting and daunting, and we appreciate your effort. Learn more about our hiring process . If you are selected for an interview or testing, please advise us if you require an accommodation.

If you applied before and you were not successful don’t worry – we're always posting new positions, so don’t hesitate to give it another shot. We’re excited to see what you bring to the table this time around!