Account Representative

Canada Mortgage and Housing Corporation (CMHC) Société canadienne d'hypothèques et de logement(SCHL); Ottawa; Hybride; CAD 55 000 - 68 000; Plein temps

Avantages offerts par ce poste

Accrued vacation

Annual performance bonus

Group insurance coverage

Training and mentorship

Résumé du poste

CMHC Ottawa-based Housing program team is seeking an Account Representative to manage a portfolio of accounts, overseeing administration and funding disbursement, servicing and lending activities to mitigate risk and enhance client service.

The role is a 13-month temporary position with hybrid work across offices; bilingual English/French is required and reliability status security is necessary. Apply if you thrive in a collaborative, results-driven environment.

Qualifications

• A college Diploma and/or Undergraduate degree in a relevant field such as business, finance, or commerce.
• A minimum of one year of relevant experience in a finance or customer service role.
• Excellent organizational skills and ability to prioritize and work in a multi-demand environment.
• Strong analytical and problem-solving skills, and strong oral and written communication skills.
• Bilingualism (English and French).

Responsabilités

• Deal with a varied base of internal and external clients and maintain quality relationships with these clients.
• Work in a team environment to contribute to service standards and turnaround times.
• Use effective written and oral communication to deliver quality service.
• Address client needs and inquiries via group mailbox.
• Provide effective and efficient delivery of services to standards.
• Prepare purchase orders, progress advances and protect CMHC’s security interests.
• Ensure compliance with internal policies and procedures and maintain documentation for audits.

Connaissances

Bilingual (English/French)

Organizational skills

Analytical thinking

Communication skills

Formation

College Diploma

Undergraduate degree in business/finance

Outils

MS Excel

Power BI

CRM software

Description du poste

Job Requisition ID: 12653

Position Status: Temporary Full Time

Position Type: Hybrid

Office Location: Ottawa (ON); Calgary (AB); Halifax (NS); Montreal (QC); Toronto (ON); Vancouver (BC)

Travel Requirement: Limited

Language Designation: Bilingual

Language Skill Levels (Read/Write/Speak): CBC

Security Requirement: Reliability Status

Salary: Our salaries generally range from $ 54665.94 to $ 68332.43 and are based on qualifications and experience.

About CMHC

The work you do and the work we do together matters. We come to work every day with a common purpose: to contribute to a well-functioning housing system.

At CMHC, we hold ourselves accountable for our results and support our colleagues in their achievements. We thrive on collaboration, connecting across CMHC and involving the right people to get our work done. Our leadership style is guided by trust, where our leaders favour an adaptive approach based on the needs of their teams.

Join us and be part of a team that's committed to making a real difference and be part of something meaningful.

Our commitment to diversity, equity, and inclusion

We're committed to advancing employment equity and fostering an inclusive workplace. To reflect the diversity of Canada’s population, we encourage applications from women, Indigenous Peoples, persons with disabilities, 2SLGBTQI+ individuals, veterans, and racialized peoples. We also welcome applications from all individuals eligible to work in Canada.

We are also committed to advancing reconciliation with Indigenous Peoples and supporting the meaningful inclusion of First Nations, Inuit, and Métis voices and priorities. While this position is hybrid requiring some in-office presence, a work from home arrangement may be considered for First Nations candidates on reserve or Indigenous candidates that reside further than 125KM from a CMHC office.

Benefits

We’ve got the purpose, the people and the perks you need for a fulfilling career. Here’s the comprehensive and generous benefits you get when you’re a contract employee:

• Accrued vacation.
• Annual individual performance bonus.
• Group insurance coverage to support your well-being from day one.
• Support towards your personal and professional growth with training, mentorship and more.
• While positions at CMHC require some in-office presence, alternative work arrangements may be considered for Indigenous candidates.

About The Role

Join the Housing program team, in the Account representative position. In this role, you will assume responsibility for a portfolio of accounts, including the administration and decisions relevant to the advancing and disbursement of funds, servicing and lending activities for the purpose of mitigating risks, optimizing client service, and achieving corporate objectives. You will provide superior quality service that contributes to a positive corporate image and sound business relationships with a broad range of industry clients through internal and external liaisons.

This is a temporary position of a duration of 13 months.

What You’ll Do

• Deal with a varied base of internal and external clients and maintain quality relationships with these clients.
• Assume responsibility for working in a team environment in contribution to service standards and turnaround times. Use effective communication techniques, both written and oral, to deliver quality service.
• Take immediate action to address client needs and inquiries, primarily received through group mailbox.
• Provide effective and efficient delivery of services in contribution to service standards.
• Participate actively in preparation of purchase orders, progress advances and protecting the registration of CMHC’s security interests.
• Exercise prudence and due diligence to ensure compliance with all relevant internal policies and procedures applicable to the function.
• Ensure that all documentation is in place in accordance with program audit requirements and maintain a high standard of accuracy and data quality.

What You Should Have

• A college Diploma and/or Undergraduate degree in a relevant field such as business, finance, or commerce.
• A minimum of one year of relevant experience in a finance or customer service role.
• Excellent organizational skills and ability to prioritize and work in a multi-demand environment.
• Strong analytical and problem-solving skills, and strong oral and written communication skills.
• Bilingualism (English and French).

It Would Be Great If You Also Had

• A post-graduate degree in Business, Finance, Economics, or related field.
• A sound knowledge of mortgage financing and real estate laws, default remedy, and/or property administration.
• An experience in building reports and/ or in using software systems such as MS Excel, Power Bi, or CRM.

Posting closing date: Note, the competition will remain active until filled.

What happens after you apply

We know that applying for a new job can be both exciting and daunting, and we appreciate your effort.

Learn more about our hiring process

If you are selected for an interview or testing, please advise us if you require an accommodation.

If you applied before and you were not successful don’t worry – we're always posting new positions, so don’t hesitate to give it another shot. We’re excited to see what you bring to the table this time around!