Account Manager, Client Relations

Canada Mortgage and Housing Corporation (CMHC) Société canadienne d'hypothèques et de logement(SCHL); Toronto; Hybrid; CAD 87,000 - 109,000; Full time

Benefits offered by this job

Accrued vacation

Annual bonus

Group insurance

Job summary

Canada Mortgage and Housing Corporation (CMHC) is seeking an Account Manager, Client Relations – Multi-Unit in Toronto. You will promote CMHC’s mortgage loan insurance products for multi-unit properties and build strong client relationships within an assigned portfolio.

You will collaborate with lenders to identify opportunities, deliver targeted training, and support initiatives that enhance the client experience.

Qualifications

• Minimum five years in the mortgage industry.
• Expertise in loan origination, insurance, and mortgage underwriting.
• Strong financial analysis and credit assessment skills.
• Proficient in sales techniques and CRM.
• Excellent written and verbal communication, negotiation.

Responsibilities

• Collaborate with leadership to develop multi-unit strategies across the region.
• Partner with Multi-unit Operations for consistent client experience.
• Design tactical plans based on client needs and volumes.
• Deliver presentations and training to improve product knowledge.
• Manage client expectations on declined or escalated applications.
• Lead strategic discussions to align with CMHC’s objectives.
• Monitor trends and report on client strategies and ops shifts.
• Represent CMHC at industry events to promote offerings.

Skills

Mortgage industry experience

Financial analysis

Credit assessment

Sales techniques

CRM

Presentation skills

Communication

Negotiation

Relationship-building

Education

University degree in finance, business administration, or marketing

Tools

CRM software

Presentation tools

Computer systems

Job description

Job Requisition ID: 12557

Position Status: Temporary Full Time

Position Type: Hybrid

Office Location: Toronto (ON)

Travel Requirement: Frequent

Language Designation: English Essential

Language Skill Levels (Read/Write/Speak): ZZZ

Security Requirement: Reliability Status

Salary: Our salaries generally range from $ 86816.59 to $ 108520.74 and are based on qualifications and experience.

About CMHC

The work you do and the work we do together matters. We come to work every day with a common purpose: to contribute to a well-functioning housing system.

At CMHC, we hold ourselves accountable for our results and support our colleagues in their achievements. We thrive on collaboration, connecting across CMHC and involving the right people to get our work done. Our leadership style is guided by trust, where our leaders favour an adaptive approach based on the needs of their teams.

Join us and be part of a team that's committed to making a real difference and be part of something meaningful.

Our commitment to diversity, equity, and inclusion

We're committed to advancing employment equity and fostering an inclusive workplace. To reflect the diversity of Canada’s population, we encourage applications from women, Indigenous Peoples, persons with disabilities, 2SLGBTQI+ individuals, veterans, and racialized peoples. We also welcome applications from all individuals eligible to work in Canada.

We are also committed to advancing reconciliation with Indigenous Peoples and supporting the meaningful inclusion of First Nations, Inuit, and Métis voices and priorities. While this position is hybrid requiring some in-office presence, a work from home arrangement may be considered for First Nations candidates on reserve or Indigenous candidates that reside further than 125KM from a CMHC office.

Benefits

We’ve got the purpose, the people and the perks you need for a fulfilling career. Here’s the comprehensive and generous benefits you get when you’re a contract employee:

• Accrued vacation.
• Annual individual performance bonus.
• Group insurance coverage to support your well-being from day one.
• Support towards your personal and professional growth with training, mentorship and more.
• While positions at CMHC require some in-office presence, alternative work arrangements may be considered for Indigenous candidates.

About The Role

Join the Insurance Business Development team, in the Account Manager, Client Relations – Multi-Unit position. In this role, you will promote and provide guidance on CMHC’s mortgage loan insurance products for multi-unit residential properties, while building and maintaining strong business relationships in an assigned portfolio.

You will work closely with lenders to identify opportunities, deliver targeted training, and support initiatives that strengthen the client experience.

This is a temporary position of a duration of 18 months.

Travel is required based on lender needs, primarily within the Greater Toronto Area.

What You’ll Do

• Collaborate with leadership and the National Key Account Management team to develop and implement multi-unit strategies across the region.
• Work closely with Multi-unit Operations to ensure a seamless and consistent client experience.
• Design and implement tactical plans based on client needs and volumes, maintaining strong relationships with key decision-makers.
• Deliver targeted presentations and training to improve product knowledge and enhance application quality.
• Manage client expectations around declined or escalated applications with clear, professional messaging.
• Lead strategic discussions with clients to identify opportunities and align with CMHC’s business objectives.
• Monitor and report on industry trends, client strategies, and operational shifts to inform CMHC’s direction.
• Represent CMHC at industry events and forums to strengthen relationships and promote our multi-unit offerings.

What You Should Have

• A university degree in finance, business administration, or marketing.
• A minimum of five years of experience in the mortgage industry. An equivalent combination of education and experience can be considered.
• An expertise in loan origination, insurance, and mortgage underwriting.
• Strong skills in financial analysis and credit assessment, especially for multi-unit properties.
• A proficiency in sales techniques and customer relationship management (CRM).
• An advanced proficiency with presentation tools and computer systems.
• Excellent oral and written communication, negotiation, and strategic relationship-building abilities.

It Would Be Great If You Also Had

• A broad knowledge of CMHC's business, mandate and objectives.

Posting closing date: Note, the competition will remain active until filled.

What happens after you apply

We know that applying for a new job can be both exciting and daunting, and we appreciate your effort. Learn more about our hiring process. If you are selected for an interview or testing, please advise us if you require an accommodation.

If you applied before and you were not successful don’t worry – we're always posting new positions, so don’t hesitate to give it another shot. We’re excited to see what you bring to the table this time around!