IT Technician Co-op Student (Winter 2027)

Kinectrics Inc.; Toronto; On-site; CAD 29,000 - 35,000; Full time

Job summary

Kinectrics is seeking a Winter 2027 co-op student for on-site IT Help Desk support in Toronto. You will provide Tier 1 assistance, triage tickets, and help maintain desktop, notebook, and network systems under guidance from technical experts.

The role emphasizes hands-on troubleshooting, strong communication, and collaboration with a team of professionals to deliver reliable user support during core business hours.

Qualifications

• Enrolled full-time in a post-secondary IT program
• Strong written and verbal communication skills
• Willingness to learn and adapt to new technologies
• Ability to work collaboratively in a team environment
• Basic knowledge of computer hardware and software troubleshooting

Responsibilities

• Provide Tier 1 Help Desk support during core business hours
• Triage and dispatch support tickets via telephone or email
• Support operation of Kinectrics network, desktop and notebook computers
• Troubleshoot software, configuration, network and hardware issues
• Document and report issues and solutions as needed

Skills

Windows troubleshooting

Communication skills

Teamwork

Independent learning

Customer support

Education

Post-secondary IT program

Tools

Windows 10/11

Microsoft Office 2016

M365

Job description

About Us

Ready to kickstart your career in one of Canada’s rapidly growing industries? Join Kinectrics, a company that takes pride in being consistently ranked as one of the best places to work in the nuclear and energy sector, where purpose and people mean as much as innovation and growth.

Since 2023, Kinectrics has employed over 200 students, providing them with the opportunity to grow and make a meaningful impact. Being recognized as Best Co-op Employer of the Year and recipient of the University of Waterloo Award for Next Generation Employment Innovation reflects our commitment to developing the next generation of talent.

Shape Your Career With Kinectrics

As a co-op student, you will:

• Have priority consideration for our Graduate Trainee program and full-time opportunities after graduation.
• Receive the tools and support you need to grow professionally with the opportunity to create impactful work that helps our clients achieve their goals.
• Gain practical work experience to complement your classroom studies and experience what it is really like to work in the industry, while working with technical experts to hone your skills.
• Build rapport and make vital connections with industry experts through networking and mentorship during your work term.
• Join a large community of co-op students from different schools and backgrounds.
• Be a part of our culture by participating in student and company events like Meet the Experts, Student Socials, Lunch and Learns, Technical Excellence Seminars, DEI initiatives, the United Way campaign, and many more.

Your journey at Kinectrics does not have to end there! Many students return for additional co-op terms or transition into full-time roles.

About the Position

• Term: Winter 2027
• Location : 800 Kipling Avenue, Toronto, ON - On-site
• Term Length : 4 or 8 months (January 2027 - April or August 2027)
• Salary : The hourly rate for this position is $20.78-$25.67 per hour. Please note, the salary information provided is intended to be used as a guideline. Final rate offered will vary upon candidate’s prior co-op/work experience, years of study completed, relevant skills, as well as internal equity considerations.

How You Will Make an Impact

Provide Tier 1 Help Desk support and triage during core business hours. This support includes basic application software support; basic application hardware support; creating defect reports as needed; resolving defect reports as able; providing first level phone support; and opening tickets for support calls.

This opportunity involves responsibilities including but not limited to:

• Triage, technical information gathering, and dispatch of Help Desk support tickets raised by telephone or email
• Provide expertise, hardware/software problem solving and end user support towards the operation of Kinectrics network infrastructure, desktop and notebook computers
• IT Help Desk technical support using remote support tools and in-person and desk-side technical support
• Hands-on troubleshooting and repair of software, configuration, network, and hardware issues
• Other duties as required

What You Need to Succeed

• Currently enrolled full-time in a post-secondary, Computer Systems Technology or Information Technology program, requiring a co-op placement
• Proficient in Windows 10, Windows 11, Microsoft Office 2016 and M365 (MS Word, Excel, PowerPoint, and Outlook
• Basic mobile phone setup and support experience (Android and iPhone)
• Excellent communication (verbal and written) and interpersonal skills, especially for giving technical instruction to non-technical people
• Ability to work and collaborate with others effectively, strong team-work focus
• Strong organizational skills
• Strong analytical and problem-solving skills
• Ability to work independently and to self-teach when presented with new problems to solve
• Demonstrates enthusiastic interest in computer technology and enjoys technological challenges outside of the classroom

Our Culture

Kinectrics fosters a collaborative and inclusive culture where all team members’ contributions are valued and respected. Safety is at the heart of everything we do, and we believe that "No task is so important that we cannot make the effort to do it safely." We are deeply committed to sustainable practices that reduce our environmental footprint, while delivering innovative, high-quality solutions. Our culture encourages continuous learning, teamwork, and a shared sense of purpose, empowering employees to grow professionally while making a meaningful difference for our clients and the communities we serve.

Please note, this posting is for an existing vacancy and only those candidates considered for an interview will be contacted.

Kinectrics welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.