Co-op Student, Business Operations Support

MX; Toronto; On-site; CAD 25,000 - 33,000; Part time

Job summary

Metrolinx is seeking a 4-month co-op student to support operational readiness, requirements gathering, and SOP development within the PRESTO team. You will work with business and technology teams to document processes, run tests, and contribute to initiatives across the GTHA region.

You will gain hands-on experience in business analysis, documentation, and system testing while collaborating with stakeholders and contributing to service improvements.

Qualifications

• Currently enrolled full-time in a recognized post-secondary co-op program and eligible to complete a co-op work term.
• Enrolled in a related field (Business, IT, CS, BA, PM).
• Strong analytical, organizational, and problem-solving skills.
• Strong written, verbal, and interpersonal communication skills.
• Proficiency with Microsoft Office applications (Excel, Word, PowerPoint).
• Ability to work independently and collaboratively in a team.

Responsibilities

• Support operational readiness activities for business and technology initiatives.
• Gather, document, and analyze business requirements from stakeholders.
• Develop and update operational documentation, workflows, and SOPs.
• Participate in system and process testing activities; document results and support issue resolution.
• Prepare and maintain test data and project documentation.
• Collect, organize, and analyze information to support decision-making and improvement initiatives.
• Collaborate with internal and external stakeholders to gather information and support project deliverables.
• Identify opportunities to improve business processes, efficiency, and user experience.

Skills

Analytical skills

Organizational skills

Problem-solving

Communication skills

MS Office

Education

Post-secondary co-op program

Business Administration

Business Technology Management

Information Technology

Computer Science

Business Analysis

Project Management

Tools

Excel

PowerPoint

Job description

4-Month Co-op Term | January 2027 to April 2027

Metrolinx is connecting communities across the Greater Golden Horseshoe. Metrolinx operates GO Transit and UP Express, as well as the PRESTO fare payment system. We are also building new and improved rapid transit, including GO Expansion, Light Rail Transit routes, and major expansions to Toronto’s subway system, to get people where they need to go, better, faster and easier. Metrolinx is an agency of the Government of Ontario.

At Metrolinx, equity, diversity and inclusion are essential to living our values of serving with passion, thinking forward and playing as a team.

The PRESTO team is seeking a Co-op Student to support operational readiness, business process improvement, and testing activities. This role provides an opportunity to gain hands‑on experience working with business and technology teams to support system enhancements, document operational processes, gather business requirements, and contribute to initiatives that support PRESTO services across the region.

What will I be doing?

• Support operational readiness activities for business and technology initiatives.
• Gather, document, and analyze business requirements from stakeholders.
• Develop and update operational documentation, workflows, and standard operating procedures (SOPs).
• Participate in system and process testing activities, document results, identify defects, and support issue resolution.
• Prepare and maintain test data, testing materials, and supporting project documentation.
• Collect, organize, and analyze information to support decision‑making and continuous improvement initiatives.
• Collaborate with internal and external stakeholders to gather information, respond to inquiries, and support project deliverables.
• Identify opportunities to improve business processes, operational efficiency, and user experience.

What will I Gain?

• Exposure to business analysis, operational readiness, and technology implementation activities.
• Experience gathering business requirements and documenting business processes.
• Hands‑on experience supporting system testing and continuous improvement initiatives.
• Opportunities to develop analytical, communication, and problem‑solving skills.
• Experience working within a large public sector transportation organization.

What Skills and Qualifications Do I Need?

Required:

• Currently enrolled full‑time in a recognized post‑secondary co‑op program and eligible to complete a co‑op work term as part of your academic requirements, with plans to return to school following the work term.
• Enrolled in Business Administration, Business Technology Management, Information Technology, Computer Science, Business Analysis, Project Management, or a related field.
• Strong analytical, organizational, and problem‑solving skills.
• Strong written, verbal, and interpersonal communication skills.
• Proficiency in Microsoft Office applications, including Excel, Word, and PowerPoint.
• Ability to work independently and collaboratively in a team environment.

Assets:

• Experience documenting business processes, workflows, or requirements.
• Familiarity with software testing, quality assurance, or business analysis practices.
• Experience working with data analysis, reporting, or visualization tools.

This role may require occasional travel within the Greater Toronto and Hamilton Area (GTHA), including in varying weather conditions and, when required, outside regular business hours.

Don’t Meet Every Requirement?

If you’re excited about working with Metrolinx but your past experience doesn’t quite align with every qualification of this posting, we encourage you to apply. You just might be the right candidate for this or other roles. We are always looking for great talent to join our team. We invite all interested individuals to apply and encourage applications from members of equity‑deserving communities, including those who identify as Indigenous, Black, racialized, women, people with disabilities, and people with diverse gender identities, expressions and sexual orientations.

Accommodation:

We value the unique skills and experiences each person brings to Metrolinx and are committed to creating and maintaining an inclusive and accessible environment. We are committed to the requirements of the Accessibility for Ontarians with Disabilities Act so if you require accommodation during the hiring process, please let our Recruitment team know by contacting us at: 416-202-5601 or email [e-mail].

All applicants must be legally entitled to work in Canada.

WE ARE AN EQUITABLE AND INCLUSIVE EMPLOYER.