Co-op Student, Business Operations Support

Metrolinx; Toronto; On-site; CAD 17,000 - 29,000; Full time

Job summary

Metrolinx is offering a 4-month co-op term in early 2027 to support business and technology readiness activities within a major public transportation agency. You will gather requirements, document workflows, and assist with testing and SOP development while collaborating with internal and external stakeholders.

Ideal candidates are enrolled full-time in a related co-op program, with strong analytical and communication skills and proficiency in MS Office.

Qualifications

• Currently enrolled in a recognized post-secondary co-op program and eligible to complete a co-op work term.
• Enrolled in Business Administration, Business Technology Management, Information Technology, Computer Science, Business Analysis, Project Management, or a related field.
• Strong analytical, organizational, and problem-solving skills.
• Strong written, verbal, and interpersonal communication skills.
• Proficiency in Microsoft Office applications, including Excel, Word, and PowerPoint.
• Ability to work independently and collaboratively in a team environment.

Responsibilities

• Support operational readiness activities for business and technology initiatives.
• Gather, document, and analyze business requirements from stakeholders.
• Develop and update operational documentation, workflows, and standard operating procedures (SOPs).
• Participate in system and process testing activities, document results, identify defects, and support issue resolution.
• Prepare and maintain test data, testing materials, and supporting project documentation.
• Collect, organize, and analyze information to support decision-making and continuous improvement initiatives.
• Collaborate with internal and external stakeholders to gather information, respond to inquiries, and support project deliverables.
• Identify opportunities to improve business processes, operational efficiency, and user experience.

Job description

4-Month Co-op Term | January 2027 to April 2027

Metrolinx is connecting communities across the Greater Golden Horseshoe. Metrolinx operates GO Transit and UP Express, as well as the PRESTO fare payment system. We are also building new and improved rapid transit, including GO Expansion, Light Rail Transit routes, and major expansions to Toronto’s subway system, to get people where they need to go, better, faster and easier. Metrolinx is an agency of the Government of Ontario.

At Metrolinx, equity, diversity and inclusion are essential to living our values of serving with passion, thinking forward and playing as a team.

What will I be doing?

• Support operational readiness activities for business and technology initiatives.
• Gather, document, and analyze business requirements from stakeholders.
• Develop and update operational documentation, workflows, and standard operating procedures (SOPs).
• Participate in system and process testing activities, document results, identify defects, and support issue resolution.
• Prepare and maintain test data, testing materials, and supporting project documentation.
• Collect, organize, and analyze information to support decision-making and continuous improvement initiatives.
• Collaborate with internal and external stakeholders to gather information, respond to inquiries, and support project deliverables.
• Identify opportunities to improve business processes, operational efficiency, and user experience.

What will I Gain?

• Exposure to business analysis, operational readiness, and technology implementation activities.
• Experience gathering business requirements and documenting business processes.
• Hands-on experience supporting system testing and continuous improvement initiatives.
• Opportunities to develop analytical, communication, and problem-solving skills.
• Experience working within a large public sector transportation organization.

What Skills and Qualifications Do I Need?

Required:

• Currently enrolled full-time in a recognized post-secondary co-op program and eligible to complete a co-op work term as part of your academic requirements, with plans to return to school following the work term.
• Enrolled in Business Administration, Business Technology Management, Information Technology, Computer Science, Business Analysis, Project Management, or a related field.
• Strong analytical, organizational, and problem-solving skills.
• Strong written, verbal, and interpersonal communication skills.
• Proficiency in Microsoft Office applications, including Excel, Word, and PowerPoint.
• Ability to work independently and collaboratively in a team environment.

Assets:

• Experience documenting business processes, workflows, or requirements.
• Familiarity with software testing, quality assurance, or business analysis practices.
• Experience working with data analysis, reporting, or visualization tools.

This role may require occasional travel within the Greater Toronto and Hamilton Area (GTHA), including in varying weather conditions and, when required, outside regular business hours.

Don’t Meet Every Requirement?

If you’re excited about working with Metrolinx but your past experience doesn’t quite align with every qualification of this posting.

Accommodation:

We value the unique skills and experiences each person brings to Metrolinx and are committed to creating and maintaining an inclusive and accessible environment. We are committed to the requirements of the Accessibility for Ontarians with Disabilities Act so if you require accommodation during the hiring process, please let our Recruitment team know by contacting us at: 416-202-5601 or email [e-mail].

Application Process:

All applicants must be legally entitled to work in Canada. Metrolinx will be using email to communicate with you for all job competitions. It is your responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence, we recommend that you check your email regularly. If no response is received, we will assume you are no longer interested in pursuing the opportunity. Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any background information provided be misleading, inaccurate or incorrect, Metrolinx reserves the right to discontinue with the consideration of your application.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

WE ARE AN EQUITABLE AND INCLUSIVE EMPLOYER.