Co-Manager/Assistant Manager New Edmonton

La Senza; Edmonton; Hybrid; CAD 42,000 - 66,000; Full time

Job summary

La Senza is seeking a Co-Manager to assist the Store Manager in leading store operations in Canada. The role focuses on delivering exceptional customer experiences, coaching the sales team to align with La Senza selling behaviors, and driving top-line sales growth.

The Co-Manager will live our brand values and represent the store with professionalism. Key responsibilities include coaching associates, managing customer relations, aiding recruitment and onboarding, and supporting inventory, visual

Qualifications

• 1–3 years of retail supervisory or management experience, clothing preferred.
• Ability to foster exceptional customer service and support selling model.
• Strong delegation, follow-up, and communication across the organization.
• Ability to assess talent, coach, develop and manage performance.
• Proven business acumen with strategic and analytical skills.

Responsibilities

• Assist Store Manager in creating a store environment focused on delivering exceptional customer experiences and coaching to selling behaviors.
• Participate on the sales leadership team by coaching associates to selling behaviors.
• Manage and resolve customer relations issues.
• Support recruiting, hiring and onboarding to keep store fully staffed.
• Oversee talent management lifecycle including training, retention and development.
• Lead execution of company initiatives and maintain a positive work environment.
• Ensure compliance, inventory, and replenishment processes are efficient.
• Analyze business performance and communicate actions to optimize results.
• Assist in weekly scheduling and store payroll control.

Skills

Retail leadership

Customer service

Staff coaching

Scheduling

Job description

The role of the Co-Manager is to assist the Store Manager in leading the operational execution of the store to ensure exceptional customer experiences and drive profitable top-line sales growth. They drive personal sales by demonstrating and coaching to the La Senza selling behaviors to create a high performance selling culture within their team and achieve the stores sales goals. They live our values and represent the brand in their behaviors.

Role and Responsibilities

• Support Store Manager in creating a store environment that is focused on consistently delivering exceptional, positive, in-store customer experiences and demonstrate company selling behaviors
• Participate on the sales leadership team by coaching and developing associates to the Company’s selling behaviors
• Manage and resolve customer relations issues
• Support recruiting, hiring, and onboarding processes to ensure the store is fully staffed to Company’s guidelines
• Support the talent management lifecycle of Sales Associates, including assessment, training, retention, career development, succession planning and recognition
• Lead and delegate, as appropriate, the execution of all company initiatives
• Promote and create a positive work environment, and effectively resolve associate relations issues
• Support the physical inventory process and support the physical inventory process and other store the strategies to reduce shrink
• Ensure standard operating procedures are followed, including damages, transfers and other compliance-related items
• Ensure compelling visual merchandising strategies and presentation standards are achieved and maintained, including identifying and executing sell down strategies
• Analyze the business and create/communicate (SMART) action plans that optimize results and ensure effective execution of all operational activities
• Support the Store Manager in creating weekly schedules, managing store payroll budget and controllable expenses
• Ensure replenishment processes are efficient and the sales floor is full and abundant with all styles, colors, and sizes represented in conjunction with executing the brand guide
• Support and reinforce all activities related to providing a safe working environment
• Ensure that housekeeping and maintenance of store is executed properly
• Lead with professionalism and behaviors guided by the company values

Key Success Criteria

• Minimum 1-3 years of retail supervisory or Management experience, clothing preferred
• Ability to foster an environment of exceptional customer service and optimize the Company selling model
• Ability to effectively delegate, follow up and communicate with all levels of the organization
• Ability to assess talent, coach, develop and manage performance
• Business acumen with strong strategic and analytical skills
• Schedule flexibility to include evenings, weekends and non-business hours
• Ability to manage complex and competing priorities through time management and organizational skills
• Professional demeanor that reinforces brand and company standards