Co-Manager

Lacoste; Vaughan; Hybrid; CAD 55,000 - 75,000; Full time

Job summary

The Lacoste Group in Vaughan, Canada, is seeking a Co-Manager to partner with the Store Manager and lead the store team across sales, service, and operations.

You will coach associates, manage scheduling and payroll planning, maintain visual presentation, protect assets, and step in as Store Manager when needed to ensure seamless daily operations and store performance.

Demonstrated leadership, excellent customer service, and a passion for brand standards are essential for success in this role.

Responsibilities

• Lead store team to drive sales through training, coaching, and development.
• Act as a leader on the sales floor, exemplifying sporting spirit and outstanding service culture.
• Provide ongoing feedback and coaching to improve team skills, performance, and sales results.
• Partner with the Store Manager to recruit and retain associates passionate about sales and customer service.
• Develop team members through coaching and mentorship to support succession planning and internal growth.
• Assist in training new team members on customer service, operations, performance standards, loss prevention, and all Company policies and procedures.
• Help establish and communicate individual goals aligned with Company KPI's and sales objectives.
• Support performance management through regular evaluations, coaching conversations, and development plans.
• Assume leadership responsibilities in the absence of the Store Manager and ensure daily operations continue seamlessly.

Job description

Essential Job Responsibilities:

LEADERSHIP

• Support the Store Manager in leading the store team to drive sales through training, coaching, and development.
• Act as a leader on the sales floor, exemplifying sporting spirit and creating an outstanding service culture.
• Provide ongoing feedback and coaching to improve team skills, performance, and sales results.
• Partner with the Store Manager to identify, recruit, and retain associates who are passionate about sales and customer service.
• Develop team members through coaching and mentorship to support succession planning and internal growth opportunities.
• Assist in training new team members on customer service, operations, performance standards, loss prevention, and all Company policies and procedures.
• Help establish and communicate individual goals aligned with Company KPI's and sales objectives.
• Support performance management through regular evaluations, coaching conversations, and development plans.
• Assume leadership responsibilities in the absence of the Store Manager and ensure daily operations continue seamlessly.

SELLING

• Partner with the Store Manager to execute plans that achieve and exceed Lacoste's sales plans and profitability goals.
• Utilize reports and business metrics to analyze sales by units, gender, product placement, visual presentation, stock levels, and window presentations.
• Make proactive recommendations based on business analysis to improve results and customer experience.
• Support the Store Manager in maximizing profitability through analysis of store performance and identification of opportunities for improvement.
• Monitor key performance indicators and help drive accountability across the team.
• Lead by example through exceptional selling behaviors and customer engagement.

CUSTOMER SERVICE

• Foster an environment focused on delivering an exceptional customer experience.
• Ensure team members are knowledgeable about the Lacoste lifestyle, products, and brand values.
• Encourage and support clientele development initiatives to drive customer retention and repeat business.
• Build relationships with local community groups and mall management to support brand visibility and business opportunities, in partnership with the Store Manager.
• Assist with store events, sponsorships, promotions, and community outreach activities approved by corporate management.

OPERATIONS

• Support scheduling and payroll planning to ensure appropriate staffing levels that meet business needs.
• Help manage store expenses, including payroll, within established budgets.
• Ensure Company standards are consistently maintained in merchandising, visual presentation, housekeeping, and loss prevention.
• Protect store assets and inventory through adherence to operational and loss prevention standards.
• Oversee daily operational functions, including receiving shipments, transfers, markdowns, replenishment, back stock management, and inventory accuracy.
• Maintain operational excellence and serve as the point person when the Store Manager is unavailable.

POSITION SUMMARY

The Co-Manager is the direct partner to the Store Manager and plays a critical role in the overall success of the business. This position is expected to possess a complete understanding of all aspects of store operations, leadership, customer service, and profitability. The Co-Manager leads by example, develops talent, drives results, and is fully prepared to assume Store Manager responsibilities whenever required.