Club Floor Attendant

Highgate; Oakville; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established industry player in hospitality is seeking a dedicated Club Floor Attendant to deliver exceptional service and maintain high cleanliness standards. This role involves setting up and managing the breakfast buffet, ensuring guest satisfaction through attentive service, and adhering to safety and operational regulations. Join a dynamic team where your contributions will enhance the guest experience in a vibrant work environment. If you are passionate about hospitality and enjoy working in a fast-paced setting, this opportunity is perfect for you!

Qualifications

• Flexibility to work long hours if required.
• Ability to lift up to 100 pounds occasionally.

Responsibilities

• Provide high-quality service to guests while maintaining cleanliness.
• Set up and maintain the breakfast buffet area.

Skills

Effective verbal and written communication skills

Ability to multitask and prioritize tasks

Customer service orientation

Education

High school diploma or equivalent

Job description

Compensation Type

Hourly

Highgate Hotels

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco, and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an asset value exceeding $20 billion and generates over $5 billion in revenue. The company offers expert guidance throughout all stages of the hospitality property cycle, from planning and development to recapitalization or sale. Highgate also develops bespoke hotel brands and utilizes industry-leading proprietary revenue management tools to identify and predict market trends, enhancing performance and asset value. Led by an experienced executive team, Highgate is a trusted partner for top ownership groups and major hotel brands. The company's corporate offices are located in London, New York, Dallas, and Seattle.

Location

Residence Inn Altamonte Springs, 270 Douglas Ave, Altamonte Springs, FL 32714

Overview

The Club Floor Attendant provides high-quality service to guests while maintaining cleanliness and sanitation standards. Responsibilities include setting up and maintaining the breakfast buffet and ensuring all breakfast tables are clean and presentable at all times.

Responsibilities

• Be attentive, friendly, helpful, and courteous to guests, managers, and colleagues at all times.
• Keep work areas clean and well-stocked according to meal periods.
• Ensure tables are cleaned and properly set according to standards.
• Set up and break down the breakfast buffet area as per standards.
• Proactively clear tables and promptly address guest requests.
• Complete opening and closing duties and cleaning tasks as per side-work checklist.
• Assist colleagues as needed during shifts.
• Ensure guest satisfaction.

Qualifications

• High school diploma or equivalent preferred; hotel or related experience is a plus.
• Flexibility to work long hours if required.
• Ability to lift up to 100 pounds occasionally, 50 pounds frequently, and 20 pounds constantly.
• Ability to stand throughout the shift.
• Effective verbal and written communication skills.
• Ability to listen, understand, and clarify concerns.
• Ability to multitask and prioritize tasks to meet deadlines.
• Maintain a friendly, courteous, and service-oriented demeanor.
• Attend all required meetings and training sessions.
• Maintain regular attendance and high standards of personal grooming.
• Follow hotel standards and regulations for safety and efficiency.
• Identify and help implement solutions for operational issues.
• Handle problems proactively and effectively.
• Understand and apply complex information from various sources.
• Cross-train in other hotel areas as needed.
• Maintain confidentiality of information.
• Show initiative by anticipating guest and operational needs.
• Perform additional duties as assigned.
• Maintain a friendly and warm demeanor at all times.