Cloud Support Strategy Director - Data-Driven Exec Partner

Google; Southwestern Ontario; Hybrid; CAD 194,000 - 198,000; Full time

Benefits offered by this job

Equity

Benefits

Job summary

Google Cloud is seeking a Cloud Support Strategy Lead to shape end-to-end service models and customer experiences across multiple locations, including Canada. The role focuses on defining PRDs, launching new features, and aligning product, engineering, and partner teams to deliver an optimized support journey as part of the SSI and SSPA teams.

The ideal candidate brings 8+ years in strategic roles, strong executive advisory experience, and proven ability to lead complex, cross-functional

Qualifications

• Bachelor's degree or equivalent practical experience.
• 8 years of experience in a management consulting, sales operations, business strategy or corporate advisory role.
• Experience in leading commercial modeling, service design, or portfolio management for a global organization.
• Experience working directly with and providing counsel to executives (Director/VP) regarding business strategy and business generation.
• Experience in cross-functional stakeholder management, specifically bridging technical delivery teams and commercial/sales functions.

Responsibilities

• Design end‑to‑end and iterate the service model, service offerings, and the overall customer experience outside of the direct product interface (e.g., the Northstar Experience).
• Conduct customer pain point research, write formal PRDs, and define launch readiness criteria for new product features.
• Co-design and define the support journey within the product experience (e.g., Gemini Cloud Assist integration, contextual help), focusing on optimizing systems like AppHub and PSH."
• Engage with Product, Engineering, and Partner teams to ensure alignment on service model execution and support readiness.

Skills

Executive advisory

Cross-functional collaboration

Strategic decision making

Stakeholder management

Problem solving

Education

Bachelor's degree or equivalent

MBA or advanced degree

Job description

Google Cloud is seeking a Cloud Support Strategy Lead to shape end-to-end service models and customer experiences across multiple locations, including Canada. The role focuses on defining PRDs, launching new features, and aligning product, engineering, and partner teams to deliver an optimized support journey as part of the SSI and SSPA teams.

The ideal candidate brings 8+ years in strategic roles, strong executive advisory experience, and proven ability to lead complex, cross-functional