Cloud Support Engineer

Collabera; Toronto; On-site; CAD 100,000 - 125,000; Full time

Job summary

An established industry player is seeking a Cloud Support Engineer specializing in AWS to join their dynamic team in Toronto. This role involves providing top-notch IT support, particularly for VIPs and executives, requiring strong analytical and problem-solving skills. You will work closely with high-level executives, ensuring seamless operations and addressing any technical issues that arise. The position offers a contract duration of over six months with the potential for extension, making it an exciting opportunity for those looking to make a significant impact in IT support. If you thrive in a fast-paced environment and have a passion for technology, this role is perfect for you.

Qualifications

• 3-5 years of IT support experience, especially with VIP/executive support.
• Proficient in Windows OS and enterprise software applications.

Responsibilities

• Provide IT support to executives and manage hardware/software issues.
• Identify and resolve technical problems with a proactive approach.

Skills

IT Support

Analytical Skills

Problem-Solving

Communication Skills

Education

Degree/Diploma in Information Technology

Degree/Diploma in Computer Science

Tools

ServiceNow

Windows Operating Systems

Job description

Join to apply for the Cloud Support Engineer_AWS role at Collabera.

Base pay range

$45.00/hr - $50.00/hr

Title: AWS Cloud Operations Support/ Tech Support_AWS

Location: Toronto, ON - Onsite (5x/week)

Duration: 6+ Months Contract with potential for extension and conversion.

Compensation: $45-$50/hour

Interview Process: 1-2 Rounds

Must Haves:

• Degree/Diploma in Information Technology, Computer Science, or a related field.
• Minimum of 3-5 years of experience in IT support, with a focus on VIP or executive support.
• Proficiency in Windows operating systems, hardware, mobile device management, and common enterprise software applications, including ticketing systems (such as ServiceNow).
• Excellent verbal/written communication and interpersonal skills, with the ability to interact effectively with high-level executives and other IT teams.
• Strong analytical and problem-solving abilities, with an active approach to identifying and resolving issues.
• On-Call: Requires On-Call 7 days per week (evenings/weekends).
• Expectation to provide support in the office and remotely, as required.

Seniority level

Mid-Senior level

Employment type

Contract

Job function

Information Technology