Cloud Support Analyst II

Zafin and Fasken Martineau DuMoulin LLP; Ottawa; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

A leading company in the banking sector is seeking a Cloud Support Analyst II to enhance their cloud-based systems. The role involves troubleshooting, collaborating with stakeholders, and implementing improvements to streamline business processes. The ideal candidate will have a strong background in information management and cloud technologies, along with excellent problem-solving skills. Join a diverse team that values teamwork and offers competitive salaries and benefits.

Benefits

Competitive Salaries

Annual Bonus Potential

Generous Paid Time Off

Paid Volunteering Days

Wellness Benefits

Opportunities for Professional Growth

Qualifications

• Experience supporting enterprise systems, preferably cloud-based.
• Strong SQL skills for issue resolution.

Responsibilities

• Collaborate with end users to troubleshoot and resolve system issues.
• Implement improvements to financial systems.

Skills

Collaboration

Problem Solving

Process Methodologies

Professional Presence

Education

Post-secondary education in information management

Computer Science

Tools

SQL

Java

Azure

AWS

GCP

Job description

The world’s top banks use Zafin’s integrated platform to drive transformative customer value. Powered by an innovative AI-powered architecture, Zafin’s platform seamlessly unifies data from across the enterprise to accelerate product and pricing innovation, automate deal management and billing, and create personalized customer offerings that drive expansion and loyalty.

Zafin empowers banks to drive sustainable growth, strengthen their market position, and define the future of banking centered around customer value.

What is the Opportunity?

Reporting to the Senior Manager, Cloud Support, the Cloud Support Analyst II will collaborate with end users and business stakeholders to identify, troubleshoot, and resolve system and data issues. The Cloud Support Analyst will also be tasked with identifying and/or implementing improvements to our financial systems in order to streamline business processes. They will be responsible for working closely with our vendor partners on implementations and enhancements, or when troubleshooting issues.

Mode of work: Hybrid

What will you do?

• Experience with process methodologies
• Solid understanding of business concepts and issues
• Ability to collaborate within a team and cross-functional team environment
• Ability to manage assigned engagement
• Professional presence with the ability to quickly establish personal credibility and demonstrate expertise
• Ability to work in an office setting
• Fast-paced environment with tight deadlines
• Support offshore hours / multiple time zones

What do you need to succeed?

• Post-secondary education in information management, computer science, or related field
• Experience supporting enterprise systems, preferably cloud-based systems in Azure, AWS, GCP, etc.
• Experience in databases and strong SQL skills for issue resolution and fixes
• Knowledge of Java or other programming languages
• Experience in automation of repeatable processes

What’s in it for you?

Joining our team means being part of a culture that values diversity, teamwork, and high-quality work. We offer competitive salaries, annual bonus potential, generous paid time off, paid volunteering days, wellness benefits, and opportunities for professional growth. Visit our careers site for more: zafin.com/careers

Zafin welcomes and encourages applications from people with disabilities. Accommodations are available upon request during the selection process.

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