Cloud Contact Center Implementer (Remote/Hybrid Canada)

Intermedia Intelligent Communications; Canada; On-site; USD 43,000 - 50,000; Full time

Job summary

Intermedia Intelligent Communications in Canada seeks an Implementation Specialist to lead the deployment and onboarding of our Contact Center software solutions. You will configure, integrate, and optimize the platform to meet client needs, acting as the primary liaison between customers and internal teams.

The role requires a customer-focused mindset and a solid understanding of contact center operations.

Qualifications

• Bachelor’s degree in a related field or 3+ years of experience in onboarding, implementation, or client-facing technical role.
• Experience working with contact center solutions and understanding contact center operations, workflows, and metrics.
• Experience in project coordination or management with success meeting timelines and deliverables.
• Familiarity with call flow design principles and contact center platforms.
• Awareness of AI-driven tools and automation in software.

Responsibilities

• Lead project kickoff calls to gather requirements and outline timelines and deliverables.
• Design, build, test, and deploy IVR workflows based on client requirements.
• Train clients on product features via online sessions or in person.
• Configure portals and guide users through UAT before launch.
• Manage project timelines to ensure onboarding delivery.

Skills

Fast learner

Excellent communication

CRM or ticketing systems

Education

Bachelor’s degree

Tools

Salesforce

Oracle

Confluence

Job description

Intermedia Intelligent Communications in Canada seeks an Implementation Specialist to lead the deployment and onboarding of our Contact Center software solutions. You will configure, integrate, and optimize the platform to meet client needs, acting as the primary liaison between customers and internal teams.

The role requires a customer-focused mindset and a solid understanding of contact center operations.