Cloud Big Data Applications Support (Hybrid- Montréal)

TELUS; Montreal; Hybrid; CAD 90,000 - 130,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

A technology company in Montreal is seeking a Cloud Big Data Applications Support Specialist to provide technical customer service for Google Cloud Platform products. The ideal candidate has strong communication skills, is proficient in English, and has a college diploma in Computer Science or equivalent experience. Join this opportunity to be part of a global 24/7 support organization and work with innovative technologies.

Qualifications

• Strong communication skills to explain technical concepts.
• Ability to troubleshoot complex technologies quickly.
• Proficient in reading/writing code samples and logs.
• Strong troubleshooting skills and fast-learning of complex tech.
• Ability to read/write code samples, logs, and stack traces.
• Willingness for 24/7 availability and punctuality.

Responsibilities

• Provide technical support for Google Cloud Platform products.
• Document product bugs and feature requests.
• Collaborate with internal teams to improve Google Cloud products.
• Collaborate with internal teams to drive case progress and product improvements.

Skills

Strong communication and collaboration skills

Advanced knowledge of English

Deep understanding of compute fundamentals

Logical troubleshooting skills

Strong research skills

Code reading & logs

Education

College diploma in Computer Science or equivalent experience

Tools

SQL

Java

Python

Node.js

Go

Git

GCP

Job description

Join to apply for the Cloud Big Data Applications Support (Hybrid- Montréal) role at TELUS

Be a part of a transformational journey with innovative talent and leading edge technologies.

Join our team. Google Cloud technology is an industry leader in empowering millions of organizations and businesses to lead, innovate and grow.

If you are interested in working with this leading edge technology while providing best in class technical customer support, consider this great opportunity at TELUS.

You’re the missing piece of the puzzle!

Here’s the impact you’ll make and what we’ll accomplish together

As a Big Data Applications Support Specialist within the TELUS Google Cloud team, your role will be to provide excellent technical customer service support for Google Cloud Platform products and solutions including Big Data related applications.

Working in a blended call center environment, you will provide real time technical assistance over the phone and via online communications based on client requirements as part of a global 24x7 support organization. This role will also work closely with engineers and product managers to improve Google products and help set up their customers for success.

Here's How

• Provide technical and developer support to customers using Google Cloud Platform products, solutions and APIs
• Identify and document both product bugs and feature requests, and continually work with internal support teams as well as customers to implement effective solutions
• Reproduce customer issues to better understand their use cases and provide tailored solutions
• Collaborate with internal support teams to drive case progress and improve Google Cloud Platform products

Qualifications

Must have:

• Strong communication and collaboration skills, able to explain technical concepts to both technical and non-technical audiences
• Advanced knowledge of English, as interaction with external and internal parties will primarily be in English
• Deep understanding of compute fundamentals: virtualization, containerization, operating systems, system administration
• Logical troubleshooting skills and ability to learn and apply complex technologies quickly
• Strong research skills and ability to read/write code samples, logs, and stack traces
• Punctuality, professionalism, and 24/7 availability

Additional Skills (Great-to-have):

• Proficiency in French (spoken and written)
• Experience in data analysis, SQL, AI & ML technologies, cloud platforms (GCP, AWS, Azure), databases, distributed systems, code reading, data warehousing, version control, and generative AI

Preferred Qualifications:

• College diploma in Computer Science or equivalent experience
• Knowledge of Java, Python, Node.js, Go, and distributed data stores and message brokers
• Experience with Big Data architectures and ML libraries

Certifications:

• Google Associate Cloud Engineer (desired)
• Google Machine Learning Engineer (desired)

Note: The starting salary is standardized for all new hires. English proficiency is essential due to the international scope of interactions.