Product Enablement Developer, Billing, Google Cloud

Google; Southwestern Ontario; On-site; CAD 122,000 - 125,000; Full time

Benefits offered by this job

Equity

Bonus target 15%

Benefits

Job summary

Google Waterloo, ON, Canada is hiring a Product Enablement Developer for Google Cloud Billing. This role focuses on resolving billing issues at scale, advocating for product improvements, and building self-help resources for Workspace, GCP, and AI/ML customers.

You will own major customer issues and provide level two support within a global 24x7 team. The position requires in-person interviews in many cases and involves coding/scripting, documentation updates, and close collaboration with

Qualifications

• Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
• 5 years of experience in technical troubleshooting, customer advocacy, or data analysis.
• Experience coding and debugging in a general-purpose language (or system design).
• Experience in two or more technical domains: Web Tech, Data/Big Data, Systems Admin, Machine Learning, Networking, Kubernetes, SAP.
• Experience in SQL.

Responsibilities

• Manage and resolve Enterprise customer billing problems through effective diagnosis, analysis, and troubleshooting.
• Act as a consultant and subject matter expert for customers and internal stakeholders in sales, account management, and customer organizations.
• Work closely with product and developing teams to improve our products.
• Understand customer issues and advocate for their needs with cross-functional teams like Product Management and Software Developers.
• Develop an in-depth understanding of Google's product technology and underlying architectures by troubleshooting, reproducing, determining the root cause for customer reported issues, and building tools for faster diagnosis, so we can identify and resolve future issues quickly.

Skills

SQL

Technical troubleshooting

Data analysis

Kubernetes

Web tech

Systems Admin

Machine Learning

SAP

Education

Bachelor’s degree in STEM or equivalent practical experience

Job description

Product Enablement Developer, Billing, Google Cloud

Google Waterloo, ON, Canada

X In most instances, this position requires in-person interviews as part of the hiring process.
This posting is for a new vacancy. Google utilizes AI tools to assist in assessing candidates in our hiring processes.

• Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
• 5 years of experience in technical troubleshooting, customer advocacy, or data analysis.
• Experience coding and debugging in a general-purpose language (or system design).
• Experience in two or more technical domains: Web Tech, Data/Big Data, Systems Admin, Machine Learning, Networking, Kubernetes, SAP.
• Experience in SQL.

Preferred qualifications:

• Experience with FinOps, account management, invoicing, payments, and billing systems or experience working with public cloud services and infrastructure.
• Experience creating content for technical audiences (e.g., developer documentation, industry white papers, Computer Science course material, IT administration playbooks).
• Experience troubleshooting and advocating for customer needs, and triaging technical issues (e.g., hardware, software, application, operational, process).
• Familiarity with web technologies, networking, and application-level data storage/retrieval concepts.

About the job

Cloud Billing Support resolves Billing issues by driving improvements at scale across all Cloud customers. We remove friction from the Cloud Billing ecosystem by advocating for product improvement, optimizing processes, and building resources for self-help across Workspace, Google Cloud Platform (GCP), and AI/ML. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

In this role, you will own our large and important customer issues in addition to providing level two support to our other support teams. You will be a part of a global team that provides 24x7 support to help customers seamlessly make the switch to Google Cloud.

You will troubleshoot technical problems for customers with a mix of debugging, networking, system administration, updating documentation, and when needed, coding/scripting. You will make our products easier to adopt and use by making improvements to the product, tools, processes and documentation. The team is driven by customers and you will help drive the success of Google Cloud by understanding and advocating for our customers’ issues.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems. Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

Canada: $122000 - $125000 (CAD) + 15% bonus target + equity + benefits

Learn more about benefits at Google .

• Manage and resolve Enterprise customer billing problems through effective diagnosis, analysis, and troubleshooting.
• Act as a consultant and subject matter expert for customers and internal stakeholders in sales, account management, and customer organizations.
• Work closely with product and developing teams to improve our products.
• Understand customer issues and advocate for their needs with cross-functional teams like Product Management and Software Developers.
• Develop an in-depth understanding of Google's product technology and underlying architectures by troubleshooting, reproducing, determining the root cause for customer reported issues, and building tools for faster diagnosis, so we can identify and resolve future issues quickly.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy , Know your rights: workplace discrimination is illegal , Belonging at Google , and How we hire .

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

Equity is granted exclusively and discretionarily by Alphabet Inc. on the basis of an agreement concluded between you and Alphabet Inc. Alphabet Inc. is your sole contractual partner with respect to equity grants. GSU grants are not guaranteed, are discretionary, are subject to approval by the Alphabet Inc. board of directors or its delegate, the terms of the relevant Alphabet Inc. stock plan, and your grant agreement. They have no impact on statutory payments. Current or past grants do not confer an acquired right.