Clinical Support Worker

Fraser Health; British Columbia; On-site; CAD 30,000 - 60,000; Full time

Job summary

Fraser Health is seeking a Clinical Support Worker dedicated to providing support and care to clients. This role involves case planning, facilitating workshops, and ensuring client safety in a supportive environment. Ideal candidates will have a background in substance use and possess strong communication and crisis intervention skills.

Qualifications

• One year of recent related experience working in the addictions field.
• Ability to demonstrate flexibility in dealing with complex situations.
• Physical ability to carry out the duties of the position.

Responsibilities

• Performs intake duties and maintains records.
• Facilitates group workshops and interactive activities.
• Administers medication and monitors clients' health status.

Skills

Knowledge of addiction and related issues

Crisis intervention skills

Conflict resolution skills

Ability to communicate effectively

Ability to observe and recognize changes in clients

Ability to organize and facilitate activities

Education

Grade 12 plus completion of a recognized Substance Use Certificate or Social Service Worker program

Valid Standard First Aid - CPR C with AED certificate

Job description

Salary

The salary range for this position is CAD $31.56 - $33.28 / hour
Job Summary

Curious to learn what it’s like to work here? Connect with us!

We invite you to apply today and find out why employees recommend Fraser Health to their friends as an exceptional place to work. We are committed to planetary health, we value diversity in the work force and seek to maintain an environment of Respect, Caring and Trust.

If you're ready to join a team dedicated to providing care and support, apply now! Together, we can make a significant difference in the lives of individuals and families, empowering them on their journey to recovery.

Watch this video to learn how Fraser Health supports mental health, hosted by our President, Dr. Victoria Lee: Navigating mental health with compassion

To learn more about our MHSU programs and services, read employee insights, and current job vacancies, please visit this site: Fraser Health MHSU

Take the next step and apply so we can continue the conversation with you.

Detailed Overview

The Clinical Support Worker participates in case planning with clients and counsellors and assists in the delivery of the clinical and primary care program using a culturally appropriate, culturally-sensitive approach. Performs intake duties including orientation to services, completing and maintaining records and documentation. Facilitates individual discussions and supportive group workshops and interactive activities, demonstrations, modeling and behaviour management to encourage skill development with clients and families regarding lifestyle, substance use issues and wellness. Responds to clients'' needs including crisis situations according to established procedures. Provides regular check-in support; monitors client activities; ensures their safety and security; facilitates conflict resolutions; assists clients with activities of daily living; provides clients with information on community services and resources; facilitates access/referrals to medical, counselling, housing and other supports.Provides medication reminders to clients, administers medication,and documents according to established policy. Assists in the primary care aspects of the client's overall medical health by monitoring physical and psychological status, taking and recording vital signs, initiating and maintaining client charts. Works collaboratively with clients using a strengths-based model, motivational interviewing and engagement techniques, and a trauma-informed approach.
Responsibilities

1. Performs intake duties, orients clients to services, completes necessary documentation and maintains records. Supports discharge plan, meets with client to ensure treatment plans are in place prior to client being discharged, and collaborates with interdisciplinary team to discharge clients as appropriate.
2. Participates in case planning with clients and counselors and assists in the delivery of the clinical program by performing duties such as providing supportive counseling and guidance to clients working on program assignments, interviewing clients to identify problems and needs, and assisting clients to determine appropriate programs.
3. Facilitates and organizessupported group workshops and interactive activities, demonstrations, modeling and behaviour managementtoencourage skills developmentand assistthe client, their families and natural supports todevelop life skills such as maintaining personal hygiene, housekeeping, meal planning and preparation, meeting financial obligations, making and keeping appointments, and interpersonal skills including self-esteem, coping skills, motivation, formation of mutual support networks, and relapse prevention. Provides related feedback and reports difficulties to program staff according to procedures.
4. Observes clients, identifies and assesses potential emergency situations and develops short-term strategies to deal with such situations.Facilitatesconflict resolutions where needed.Reportscrisis situations to thecoordinator or if on evenings/weekends to the administrator on call according to established procedures. Reports medical, behavioural, and other problems as required.Ensures client safety and security.Provides feedback and input regarding clients'' needs and progress.
5. Administers medication to clients, observes and supports appropriate medication management, provides medication reminders, and documents allin accordance the plan oftreatment/care and established policy and procedures.
6. Performs necessary follow-up actions including scheduling client appointments, completing appropriate requisitions as requested by nursing staff, liaising with laboratory and other agencies/departments, facilitates referrals to specialists, and flagging charts for the attention of the interdisciplinary staff.
7. Provides support in a clinical setting, monitoring client's physical and psychological status according to established standards, policies and proceduresby performing duties such as setting up and dismantling exam rooms; obtaining urine specimens for routine drug screening; arranging for blood tests and diagnostic testing as directed; taking and recording vital signs such as blood pressure pulse, and respiration and reporting changes to primary care providers; booking appointments and managing patient scheduling.
8. Identifies available social, economic, recreational, and educational services and resources in the community that will meet clients' needs. Provides clients with related information.
9. Interacts with clients in the centre and responds to their immediate needs such as arranging alternate sleeping accommodation when required.
10. Responds to general inquiries and refers non-routine inquiries. Gathers and inputs client information, completes and maintains related records and documentation such as care plans, progress reports, and charts,compilesstatistics and daily logs, prepares and maintains various informational/resource packages for clients,utilizingappropriate software applications such as word processing and databases.
11. Works collaboratively with the clients using a strengths-based model, motivational interviewing and engagement techniques, utilizing a trauma-informed approach.
12. Participates in the orientation and education of new staff.
13. Performs other related duties as assigned.

Qualifications

Education and Experience

Grade 12 plus completion of a recognized Substance Use Certificate or Social Service Worker program plus one (1) year of recent related experience working in the addictions field, or an equivalent combination of education, training and experience. Valid Standard First Aid - CPR C with automated external defibrillator certificate.

Skills and Abilities

• Knowledge of addiction and related issues.
• Ability to demonstrate flexibility in dealing with complex situations and to utilize appropriate assertiveness as necessary.
• Ability to observe and recognize changes in clients.
• Ability to establish and maintain rapport with clients.
• Ability to organize and facilitate activities and workshops.
• Ability to analyze and resolve problems.
• Conflict resolution and crisis intervention skills.
• Advocacy skills.
• Ability to work independently and in cooperation with others.
• Ability to communicate effectively, both verbally and in writing.
• Ability to organize and prioritize.
• Physical ability to carry out the duties of the position.
• Ability to operate related equipment.

About Fraser Health

Fraser Health is the heart of health care for over two million people in Metro Vancouver and the Fraser Valley in British Columbia, Canada, on the traditional, ancestral and unceded lands of the Coast Salish and Nlaka’pamux Nations and is home to 32 First Nations within the Fraser Salish region.

People - those we care for and those who care for them - are at the heart of everything we do. Our hospital and community-based services are delivered by a team of 48,000+ staff, medical staff and volunteers.

We are committed to planetary health and value diversity in the work force. We strive to maintain an environment of respect, caring and trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable and culturally safe manner.

Together, we are the heart of health care.

Instagram | Facebook | LinkedIn | X | Indeed | Glassdoor

IMPORTANT: Recruitment scam warning

Please be on alert for recruitment scams. We are aware of several scams targeting individuals by falsely claiming to represent Fraser Health. Always take precautions when sharing personal details with unverified sources. Please note that we will never ask for money or payment, nor ask you to download or install an app at any point during our recruitment process.