Clinical Services Manager - Clinical Resource Team

William Osler Health System; Brampton; On-site; CAD 100,000 - 140,000; Full time

Job summary

William Osler Health System is seeking a Clinical Services Manager for the Clinical Resource Team. You will lead an interprofessional team, implement best practices, and drive safe, patient-centered care while ensuring cost-effective operations across multiple sites.

You will report to the Director of Access & Flow and contribute to quality improvement, staffing, scheduling, and cross-department collaboration in a large Ontario hospital system.

Qualifications

• Baccalaureate Degree is required; BScN preferred.
• Master’s Degree preferred.
• Member and in good standing with a professional health college, required.
• Demonstrated effective communication, team building, problem solving and conflict resolution skills.
• Demonstrated ability to engage and work collaboratively with all levels and members of the inter professional team.
• Demonstrated effective judgment and innovative change leadership skills.
• Knowledge of collective agreements and working experience in a unionized environment is preferred.
• Excellent written, verbal communication and documentation skills.
• Detail oriented with excellent organization and time management skills.

Responsibilities

• Develops and implements operational and program strategic plans with the leadership team.
• Identifies areas for improvements, secures resources and implements efficient processes for safe operations.
• Evaluates data and provides feedback to drive timely delivery of services.
• Collaborates with other managers and staff to improve practice, processes and performance.
• Monitors staff engagement and fosters high-performing teamwork.
• Hires, mentors and coaches staff in line with HR policies and union agreements.
• Develops processes for selecting, evaluating and maintaining patient care equipment.
• Maintains interdepartmental relationships and participates in relevant activities.
• Leads staff huddles and chairs meetings; participates in internal/external meetings.

Skills

Communication

Teamwork

Problem solving

Conflict resolution

Leadership

Change management

Interprofessional collaboration

Staff coaching

Quality & safety mindset

Education

Baccalaureate Degree

Master’s Degree

Registered health professional (RN/other)

Job description

Clinical Services Manager - Clinical Resource Team

• Contract
• Program: STAFFING SERVICES PROGRAM
• Site: Multiple sites
• Departments: Staffing Services - 0171.120202091
• Job Category: Clinical Resource Team
• Length of Contract: 18 months
• Contract Type: Temporary
• Union Group: Non Union - Management
• Schedule: Days 8 hours
• Employment Type: Full Time

One of Canada's Best Diversity Employers and Greater Toronto's Top Employers for many consecutive years, William Osler Health System (Osler) provides a safe and supportive health care network to grow your career. Osler is nationally recognized for its commitment to patient safety and is Accredited with Exemplary Standing, the highest rating a Canadian hospital can receive. As a major Ontario hospital system, and home to some of the biggest specialty and emergency departments in the country, Osler serves the 1.3 million residents of Brampton, Etobicoke and surrounding communities. We are proud to offer you incredible exposure to best-in‑class health care delivery and challenging hands‑on opportunities to stay at the top of your game.

A hospital system built for and by the community, we continue to expand our services to meet the needs of a growing population, creating opportunities for increased hands‑on skills development, cross‑department training and promotional opportunities. Guided by our accomplished senior leadership team, together we are driving our vision of world‑class health care inspired by our people and communities.

At Osler, we invest in careers that go beyond where health care professionals like you can achieve their goals and find deep personal and professional fulfillment. Join our team today!

This is an exciting opportunity to play an active role in one of the largest community hospitals engaged in health system transformation.

Reporting directly to the Director of Access & Flow, Clinical Resource Team, Staffing and Scheduling Services, Admitting & Registration and Infection Prevention and Control, the Clinical Services Manager is a key member of the program's leadership team. Leading an interprofessional team of passionate and highly skilled clinicians and team members, the Clinical Services Manager is responsible supporting day to day operations; provide leadership to an inter professional team to employ best practices; effectively communicate and lead process in delivering safe, competent and ethically patient centered care and cost effective services using an evidence-informed and stakeholder engagement approach.

There will be significant opportunities for this manager and their team to step up to new challenges and shine. This is an opportunity for a leader to foster a renewed and uplifted sense of community and teamwork and to encourage growth at the individual and team level.

Quality and Safe Patient Care:

• Support the implementation of best/leading practices, quality documentation and accountability models
• Facilitate an inter‑professional collaborative approach to leadership, recognizing and maximizing the unique contribution of each team member
• Monitor and respond in a timely manner to quality, safety, risk and other performance/outcome indicators
• Promote and facilitate a safe and therapeutic environment in accordance with best practices for the provision of care
• Collaborate with CSM colleagues to promote patient and family centered care in the areas CRT supports. Responds and addresses issues and or concerns identified by patients and families and internal and external stakeholders in a timely fashion
• Coordinate resolution of issues/concerns/ related to operational activities across the CRT program to ensure seamless leadership
• Work collaboratively with the CSM’s and inter professional team members to assess clinical and educational needs within the CRT on an ongoing basis

Leadership Responsibilities:

• Develops and implements the operational and program strategic plans and/or initiatives, in collaboration with the program leadership team
• Identifies areas for improvements, secures resources and implements efficient processes/ structure required for safe and efficient operations
• Evaluates data and provides feedback to the team on findings to drive timely delivery of exceptional services
• Works collaboratively with the Clinical Services Managers, Clinical Educator, Resource Nurses, staff and partners in improving practice, processes, adding value, raising standards, improving effectiveness and delivering high team performance
• Monitors and works to improve patient, family and staff engagement results in collaboration with relevant partners
• Fosters an engaged, high‑performing workforce, seeking and implementing opportunities for improvement
• Promotes a collaborative and respectful professional practice environment and fosters an interdisciplinary approach to safe patient care and a positive care experience
• Hires, mentors and coaches staff performance as determined by human resource policies, union agreements, legislation and standards of practice
• Develops processes for selecting, evaluating and maintaining material / equipment needed for delivering and enhancing patient care
• Develops and maintains effective interdepartmental relationships and participates in activities which contribute to the effective function of the relevant areas
• Facilitates staff huddles and chairs team meetings; attends other internal/external meetings, as appropriate
• Other duties as assigned such as special projects
• Baccalaureate Degree is required, BScN preferred
• Relevant Master's Degree preferred
• Member and in good standings with a professional health college, required
• Demonstrated effective communication, team building, problem solving and conflict resolution skills
• Demonstrated ability to engage and work collaboratively with all levels and members of the inter professional team
• Demonstrated effective judgment and innovative change leadership skills
• Demonstrated ability to utilize quality, safety and risk‑based frameworks to facilitate and build the use of critical thinking, priority setting and problem‑solving skills across the team
• Knowledge of collective agreements and working experience in a unionized environment is preferred
• Excellent written, verbal communication and documentation skills
• Detail oriented with excellent organization and time management skills
• Must demonstrate Osler Values of Respect, Excellence, Service, Compassion, Innovation and Collaboration

Hours: Currently Day shifts, Monday to Friday (subject to change in accordance with operational requirements)

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Osler values inclusivity and diversity in the workplace. We welcome and encourage applicants from diverse backgrounds. We are committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act. If you require an accommodation at any stage of the recruitment process, please notify Human Resources at [emailprotected] .

While we thank all applicants, only those selected for an interview will be contacted. Any information obtained during the course of recruitment will be used for employment recruitment purposes only, and not for any other purpose.