Clinical Services Manager - Clinical Resource Team

Williamoslerhealthsystem1; Brampton; On-site; CAD 86,000 - 107,000; Full time

Benefits offered by this job

Osler values

Job summary

Osler Brampton is seeking a Clinical Services Manager to lead an interprofessional team and support day-to-day operations in Access & Flow, Admitting & Registration and Infection Prevention. You will develop operational plans, monitor quality and safety metrics, hire and coach staff, and foster a collaborative professional practice environment.

This role reports to the Director and involves leading a skilled team, maintaining patient-centered care, and ensuring cost-effective services through

Qualifications

• Baccalaureate Degree required; Masters preferred.
• Registered with a professional health college.
• Strong communication and leadership skills.
• Experience in a unionized environment is preferred.

Responsibilities

• Develops and implements operational/strategic plans with program leadership.
• Identify improvements and implement efficient processes for safe operations.
• Evaluate data and provide feedback for timely service delivery.
• Lead inter-professional teams to improve practice and performance.
• Foster staff engagement and collaborative professional practice.

Skills

Leadership

Team building

Communication

Problem solving

Conflict resolution

Stakeholder engagement

Education

Baccalaureate Degree

Master's Degree

BScN

Job description

This is an exciting opportunity to play an active role in one of the largest community hospitals engaged in health system transformation.

Reporting directly to the Director of Access & Flow, Clinical Resource Team, Staffing and Scheduling Services, Admitting & Registration and Infection Prevention and Control, the Clinical Services Manager is a key member of the program's leadership team. Leading an interprofessional team of passionate and highly skilled clinicians and team members, the Clinical Services Manager is responsible supporting day to day operations; provide leadership to an inter professional team to employ best practices; effectively communicate and lead process in delivering safe, competent and ethically patient centered care and cost effective services using an evidence-informed and stakeholder engagement approach.

There will be significant opportunities for this manager and their team to step up to new challenges and shine. This is an opportunity for a leader to foster a renewed and uplifted sense of community and teamwork and to encourage growth at the individual and team level.

Quality and Safe Patient Care:

• Support the implementation of best/leading practices, quality documentation and accountability models


• Facilitate an inter-professional collaborative approach to leadership, recognizing and maximizing the unique contribution of each team member


• Monitor and respond in a timely manner to quality, safety, risk and other performance/outcome indicators


• Promote and facilitate a safe and therapeutic environment in accordance with best practices for the provision of care


• Collaborate with CSM colleagues to promote patient and family centered care in the areas CRT supports. Responds and addresses issues and or concerns identified by patients and families and internal and external stakeholders in a timely fashion


• Coordinate resolution of issues/concerns/ related to operational activities across the CRT program to ensure seamless leadership


• Work collaboratively with the CSM's and inter professional team members to assess clinical and educational needs within the CRT on an ongoing basis

Leadership Responsibilities:

• Develops and implements the operational and program strategic plans and/or initiatives, in collaboration with the program leadership team


• Identifies areas for improvements, secures resources and implements efficient processes/ structure required for safe and efficient operations


• Evaluates data and provides feedback to the team on findings to drive timely delivery of exceptional services


• Works collaboratively with the Clinical Services Managers, Clinical Educator, Resource Nurses, staff and partners in improving practice, processes, adding value, raising standards, improving effectiveness and delivering high team performance


• Monitors and works to improve patient, family and staff engagement results in collaboration with relevant partners


• Fosters an engaged, high-performing workforce, seeking and implementing opportunities for improvement


• Promotes a collaborative and respectful professional practice environment and fosters an interdisciplinary approach to safe patient care and a positive care experience


• Hires, mentors and coaches staff performance as determined by human resource policies, union agreements, legislation and standards of practice


• Develops processes for selecting, evaluating and maintaining material / equipment needed for delivering and enhancing patient care


• Develops and maintains effective interdepartmental relationships and participates in activities which contribute to the effective function of the relevant areas


• Facilitates staff huddles and chairs team meetings; attends other internal/external meetings, as appropriate


• Other duties as assigned such as special projects

• Baccalaureate Degree is required, BScN preferred


• Relevant Master's Degree preferred


• Member and in good standings with a professional health college, required


• Demonstrated effective communication, team building, problem solving and conflict resolution skills


• Demonstrated ability to engage and work collaboratively with all levels and members of the inter professional team


• Demonstrated effective judgment and innovative change leadership skills


• Demonstrated ability to utilize quality, safety and risk-based frameworks to facilitate and build the use of critical thinking, priority setting and problem-solving skills across the team


• Knowledge of collective agreements and working experience in a unionized environment is preferred


• Excellent written, verbal communication and documentation skills


• Detail oriented with excellent organization and time management skills


• Must demonstrate Osler Values of Respect, Excellence, Service, Compassion, Innovation and Collaboration

Hours:

Currently Day shifts, Monday to Friday (subject to change in accordance with operational requirements)

Salary:

• Minimum: $62.25/hr


• Maximum: $77.81/hr

Internal application deadline: September 16, 2026

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