Clinical Information Clerk 2 (Full-time Permanent)

Talent Pool Builder; Northwestern Ontario; On-site; CAD 40,000 - 43,000; Full time

Benefits offered by this job

2 weeks paid vacation

OPSEU pension plan enrollment

Life insurance

Extended health benefits

Relocation support

Staff gym & wellness

Job summary

Lake of the Woods District Hospital (LWDH) is seeking a Clinical Information Clerk (CIC) for the Diagnostic Imaging department. You will register patients, guide them through their visit, and provide reception and information to patients and visitors to ensure a safe and efficient experience.

The role requires strong communication, organizational skills, and the ability to multi-task in a fast-paced environment.

Qualifications

• Secondary school diploma or equivalent.
• Medical Terminology Certificate or willingness to complete training.
• Experience with reception, office procedures and filing.
• Effective written and oral communication skills.
• Excellent keyboarding skills; minimum 35 wpm.
• Ability to multi-task; changing priorities.
• Ability to work under pressure with time constraints.
• Excellent organizational skills.
• Effective customer service skills.
• Ability to work independently and in a team.

Responsibilities

• Register patients and ensure smooth navigation of Diagnostic Imaging visits.
• Provide reception and information to patients and visitors.
• Interact with patients, families and visitors to build rapport and positive experience.

Skills

Customer service

Communication skills

Organizational skills

Confidentiality

Time management

Education

Secondary school diploma

Medical Terminology Certificate

Tools

MS Office

MediTech

Job description

Job Type Full-time Permanent

Hours 1.00 FTE

Classification CIC2

Department Diagnostic Imaging

Salary $29.1946 to $30.2966 per hour

Closing Date Friday, October 16, 2026

Description

Do you love to meet new people and provide exceptional customer service? The Clinical Information Clerk (CIC) position provides an opportunity for individuals to interact with patients, families and visitors on a regular basis and to build rapport and be the face of Lake of the Woods District Hospital (LWDH). The CIC provides the important function of registering patients and ensuring that they navigate their visit to the Diagnostic Imaging department in a safe and efficient manner. Additionally, the CIC provides reception and information to patients and visitors.

Why Work with LWDH? In this position, there are many benefits to joining our team:

• 2 weeks paid vacation
• Healthcare of Ontario Pension Plan enrolment, one of Canada’s largest defined benefit pension plans that includes inflation protections, survivor benefits, buyback options, and early retirement
• Desjardin Group Life Insurance coverage that includes basic life insurance, short/long-term disability coverage, and voluntary custom options
• Hospitals of Ontario Disability Income Plan coverage that includes short-term sick pay and long-term disability
• Green Shield Canada extended health benefits for single and family including dental services, prescription, health services, vision, hospital accommodation, etc.
• Relocation and accommodation packages and support
• Access to staff physiotherapy, onsite gym, Employee Assistance Program, staff wellness initiatives, an employee perks program, and much more!

Qualifications

• Secondary school diploma or equivalent
• Must have Medical Terminology Certificate, or be willing to complete training
• Experience with reception, office procedures and filing
• Effective written and oral communication skills
• Excellent keyboarding skills; minimum 35 wpm
• Ability to multi-task; versatile in changing priorities
• Ability to work under pressure with time constraints
• Excellent organizational skills
• Effective customer service skills
• Ability to work independently and part of a team environment
• Excellent understanding of, and demonstrated ability to maintain confidentiality
• Proficient in the use of MS Office and MediTech software is an asset
• Reliable attendance record

We thank all applicants for their interest but advise that only those selected for further consideration will be contacted. Qualified applicants may be considered for other comparable positions or within the same classification other than this posted position.

Please prepare your application in accordance with the qualifications posted in the job advertisement. LWDH is a proud and active partner in the All Nations Health Partners Ontario Health Team, working collaboratively towards the development of a seamless, patient-centre healthcare system. Applications will be screened based on the posted qualifications.

LWDH is committed to the principles of equity, diversity, and inclusion and belongingness in our operations, throughout our workplace, and seeks to employ individuals who are committed to and value these principles.

We believe in and promote the rights of all persons with disabilities as outlined in the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA 2005) and its related Accessibility Standards Regulations. To meet this responsibility, LWDH will make appropriate accommodations, including alternative formats available. Please inform Human Resources of any accommodation(s) at any point throughout the recruitment and selection process to ensure your equal participation.

LWDH values the importance of creating a workplace that reflects the population it serves and promotes the representation of the Employment Equity groups as outlined by the Employment Equity Act (1993). Applicants are encouraged to self-declare at the time of application. For more information, to request an accommodation, or to report a frequently publicly posted advertised job posting, please contact the HumanResources Department at 807-468-9861 ext. 2393.