Clinical Care & Service Leader

ParaMed Home Health Care; London; On-site; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Health and dental benefits

Education allowance

Career advancement

Employee Assistance Program

Exclusive employee perks

Job summary

ParaMed Home Health Care is seeking a Care and Service Manager (CSM) to lead our clinical supervisors and frontline staff in delivering high-quality patient care across our home health network.

You will oversee care delivery, mentor teams, and ensure compliance with relevant regulations. The role emphasizes data-driven decision-making, collaboration with health partners, and ongoing professional development for staff.

Qualifications

• Licensed healthcare professional in good standing with the applicable college.
• Bachelor’s degree in healthcare management, business administration or related field is an asset.
• Minimum 5 years in a leadership role within healthcare/home care.
• Knowledge of health care legislation (e.g., Mental Health Act, Privacy Act).
• Strong leadership, communication and analytical skills.

Responsibilities

• Lead clinical supervisors and front-line staff to ensure care delivery quality.
• Coach and mentor staff, oversee care and service delivery performance.
• Monitor clinical indicators and ensure mandatory training completion.
• Manage on-call schedules and respond to clinical concerns.
• Collaborate with multi-disciplinary teams and community resources.

Skills

Leadership

Critical thinking

Problem solving

Communication

Empathy

Flexibility

Education

Bachelor's degree in healthcare management

First Aid/CPR certification

Job description

ParaMed Home Health Care is seeking a Care and Service Manager (CSM) to lead our clinical supervisors and frontline staff in delivering high-quality patient care across our home health network.

You will oversee care delivery, mentor teams, and ensure compliance with relevant regulations. The role emphasizes data-driven decision-making, collaboration with health partners, and ongoing professional development for staff.