Clinical Assistant

Air Liquide Healthcare; Nanaimo; On-site; CAD 46,000 - 60,000; Full time

Job summary

VitalAire Canada, part of Air Liquide Healthcare, is looking for a motivated Clinical Assistant in Nanaimo. The role involves administrative support in CPAP therapy, ensuring customer satisfaction, handling client documentation, and contributing to a team-focused environment. The ideal candidate will have experience in office practices and a background in medical administration.

Benefits

Competitive salary

Bonus structure

Flex benefits & pension plan

Career progression opportunities

Tuition reimbursement

Work/life integration

Inclusive workplace culture

Global collaboration opportunities

Qualifications

• 1-2 years of experience in general office practice.
• Computer literacy with strong data entry skills.

Responsibilities

• Facilitates administrative support in the storefront area for CPAP therapy.
• Documents client care services by charting in client records.
• Handles daily office duties like typing, filing, and maintaining databases.

Skills

Data entry skills

Selling skills

Education

College Certificate or Diploma in Medical Office Administration

Medical background

Tools

Microsoft Office

ERP systems

Google systems

Job description

VitalAire Canada, a proud division of Air Liquide Healthcare, we are the leading provider of sleep apnea tests, treatments, and home oxygen therapy services in Canada. With over 90 locations from coast to coast, we specialize in delivering comprehensive testing, treatment, education, and continuous support for individuals living with sleep apnea and respiratory conditions.

Our mission is to empower patients facing the challenges of sleep apnea and those in need of home oxygen therapy. We are committed to providing ongoing respiratory support and ensuring compliance, enabling our clients to lead healthier, more fulfilling lives.

How will you CONTRIBUTE and GROW?

VitalAire is currently recruiting a highly energetic and motivated Clinical Assistant for our Nanaimo branch. The Clinical Assistant facilitates the administrative aspects, and offers support in the storefront area as it pertains to CPAP therapy in a specific branch location, or a site under the supervision of a healthcare professional. The incumbent will carry out all responsibilities while promoting Air Liquide Home Healthcare Canada Inc.’s safety and quality practices.

• Committed to contributing towards a safe work environment by obeying safety procedures and policies, working and encouraging others to perform in a safe manner at all times. Reports unsafe occurrences and/or practices.
• Ensures operation of equipment by completing preventive maintenance requirements, following manufacturer's instructions; troubleshooting malfunctions; and arranging for repairs. Contributes to the growth of Air Liquide Home Healthcare Canada Inc. by liaising with medical professionals; providing information/literature to prospective clients; providing demonstration of products and services to prospective clients.
• Provides support for supervisors, managers, sales and healthcare staff by performing daily office duties such as; typing and proofreading documents, photocopying, filing, completing bank deposits, opening and maintaining client chart, sorting and distributing file and documents, maintaining all database systems, maintaining high standards of inventory as well as preparing bank deposits, remittance forms and financial transactions.
• Provides friendly and helpful service to customers by greeting the public, providing specific information as it pertains to CPAP therapy. Assists with sales and maintenance of CPAP inventory for the branch. Assists with sales of CPAP supplies to walk-in clients when requiring specific education to client. Jointly booking CPAP appointments and follow up for clients at the Branch.
• Contributes to team effort by working with other staff to achieve optimal customer service.
• Participates in home testing for diagnosis purposes within the supervision of a healthcare professional.
• Assists healthcare professionals with the completion of necessary processes and forms, assisting with the cleaning & maintenance of CPAP equipment during in-service to client; informs clients of the requirements to meet funding program criteria, and answer their questions.
• Documents client care services by charting in client records. Facilitates payment by preparation of funding documents, and maintaining knowledge of funding systems. Maintains client confidence and protects Air Liquide Home Healthcare Canada Inc. operations by keeping information confidential. Protects clients and employees by adhering to infection control policies and protocols.
• Seeks to continuously improve the operation of the branch by evaluating processes and workflow, and participating in other quality improvement activities, as well as self growth and learning.
• Other duties as required.

Here’s what you will need

• College Certificate or Diploma in Medical Office Administration or medical background preferred.
• Computer literate in Microsoft Office, ERP & Google systems with strong data entry skills and selling skills.
• 1-2 years of experience in general office practice

What’s in it for you

• Competitive total rewards: Salary, bonus, flex benefits & pension plan
• Growth opportunities: Upward mobility, career progression, and tuition reimbursement
• Work/life integration: From standard hours to personal time off, we encourage life outside of work
• Inclusive workplace: Bring your whole self to work as you learn and grow
• Meaningful work: Do work that matters
• Awesome team: Teamwork and connection power our business
• Global collaboration: Collaborate near and far by being part of a global leader
• Culture of safety: We weave safety and wellness into all that we do

Additional Information

VitalAire provides equal opportunities for all applicants and is committed to fostering an inclusive and accessible environment. Accommodations are available on request for candidates taking part in all aspects of the selection process. We thank all applicants for their interest; however only those candidates selected for an interview will be contacted.

Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualification and other job-related reasons. This job grade falls within a salary band starting at the minimum of $46,000 with opportunity for advancement.

Disclaimer: Please note that the job titles listed on this job posting may differ from those used in our internal job descriptions/position titles. While the titles may vary, the roles and responsibilities remain consistent.