Clinical Assistant

WELL Health Technologies Corp; Burlington; On-site; CAD 42,000 - 62,000; Full time

Job summary

WELL Health Technologies Corp. is seeking a Clinical Assistant for the Halton Family Health Center in Burlington. You will support a Primary Care Physician, manage patient flow, and maintain a clean, stocked exam area.

Responsibilities include taking vitals, assisting with injections, processing lab requisitions, and coordinating referrals while upholding patient confidentiality and HIPAA compliance in a fast-paced environment.

Qualifications

• Proven problem-solving and multitasking in a fast-paced clinic.
• Excellent customer service and professional communication.
• Able to maintain patient confidentiality per HIPAA.
• Experience with EMR systems.
• RPN qualification preferred.

Responsibilities

• Ensure exam rooms are clean and stocked.
• Lead patients to exam rooms and prep for physician.
• Provide exceptional patient service and triage as needed.
• Take vitals, collect samples, and assist with injections.
• Coordinate paperwork, referrals, and test results with staff.
• Maintain infection control and instrument sterilization.
• Ensure HIPAA compliance and patient confidentiality.
• Operate EMR daily.

Skills

Problem solving

Attention to detail

Customer service

Professional communication

Calm under pressure

Leadership

Confidentiality handling

EMR proficiency

Education

Grade 12 diploma

Post secondary education in medical field (RPN) or equivalent

Tools

EMR software

Clinic software (Windows)

Job description

WELL Health Technologies is an innovative technology-enabled healthcare company whose overarching objective is to positively impact health outcomes by leveraging technology to empower and support healthcare practitioners and their patients and is publicly traded on the Toronto Stock Exchange under the symbol "WELL." As the largest clinic network in Canada, operating under the WELL Health Clinic Network brand, we currently have 220+ clinics across the country. Our team includes over 3,400 WELL Care Providers, facilitating more than 4.2 million patient interactions each year. Our clinics offer a diverse range of services, including walk-in appointments, family medicine, internal medicine, Kinesiology, sleep apnea treatment, botox procedures, and women’s health services. The company has built a comprehensive practitioner enablement platform which includes digital Electronic Medical Records (EMR), practice management software, practitioner enablement tools, telehealth platforms, digital health apps that extend the features of EMRs, billing and Revenue Cycle Management (RCM) solutions, patient engagement technologies, clinic optimization tools, data protection solutions and more. The platform empowers healthcare providers with digital healthcare products, tools, and services designed to enhance the delivery of care, and improve their patients’ healthcare experience and health outcomes. For more information about the companies, visit; www.well.company , wellclinics.ca

Position Summary:

Halton Family Health Center is looking to hire a Clinical Assistant to serve as an assistant to a Primary Care Physician. This role will coordinate physician’s patients/schedule daily. This is a fast-paced area where excellent problem solving, and independent thinking ability are critical. Excellent customer service and multi-task ability are key to the success of this position.

What you will be doing:

• Ensure exam rooms are clean and well stocked at the start and finish of each day.
• Lead patients to exam rooms to prepare for the Physician.
• Provides exceptional customer service to all patients.
• Performs such duties as taking patient’s vitals, dipping urine, and administering injections once delegated by a Physician.
• Sends out all samples and Lab requisitions in an organized and timely fashion.
• Work closely and efficiently with office staff regarding paperwork, referrals, and test results.
• Liaise with patients regarding INR instructions and test results when delegated by a Physician.
• Proper and prompt cleaning, disinfecting, and autoclaving of all instruments used in the Primary Care area.
• Maintain stocking of medical supplies.
• Ensure patient confidentiality and compliance with HIPAA regulations
• Provide emotional support and clear communication to patients and families.
• Proficient and daily utilization of the (EMR)

You have:

• Possess strong problem-solving capability
• Strong attention to detail, being able to detect errors and irregularities quickly.
• Mature approach to customer service, exude professionalism and be confident in dealing with any client service issues.
• Excels in a high-pressure, high-volume atmosphere.
• Displays leadership and mentoring ability.
• Demonstrated ability to handle confidential information in a mature and professional manner.
• Proficiency in patient triage and ability to identify clinical emergencies.
• Grade 12 diploma, Post secondary education in the medical field (RPN) or equivalent work-related experience.
• Proficient in Windows and/or other clinic software.
• Previous experience with EMR an asset.
• 2-3 years of work experience in a Primary Care environment.
• RPN Certification preferred

The salary for this position falls within a defined range and will be determined based on several factors, including the candidate’s experience, qualifications, skills, and the needs of the organization. At WELL, we are committed to fair and equitable compensation and aim to provide a competitive salary that reflects the value and expertise of the successful candidate.

WELL is committed to fostering a diverse, inclusive, and accessible workplace. We welcome and celebrate the diversity of applicants and team members across ability, race, gender identity, sexual orientation, and lived experience. We strive to create an environment where differences are valued and contribute to our collective success - this is the WELL Way.

This recruitment process uses automated tools, including artificial intelligence, to help review applications. Qualified human decision-makers review these results and make all final hiring decisions.

WELL has been independently certified as a Great Place to Work by the Great Place to Work Institute Canada. This recognition reflects our commitment to building a workplace culture rooted in trust, inclusivity, and employee well-being. It also aligns with our Healthy Place to Work pillar and the priorities outlined in our annual Sustainability Impact Report .