Clinical Applications Specialist

Natural Factors; Mississauga; On-site; CAD 88,000 - 135,000; Full time

Job summary

A leading company in medical IT is seeking a Clinical Application Specialist to join their deployment team. This role involves training healthcare providers on PACS systems and ensuring effective use of their imaging solutions. The ideal candidate will have a strong educational background and passion for improving patient care through technology.

Benefits

Education assistance

Health, dental and vision benefits

Monthly health spending account

RRSP matching

Reimbursement of home internet expense

Travel allowance

Minimum 4 weeks of vacation

Qualifications

• Prior experience as a Clinical Application Specialist or Radiology Technologist.
• Fluency in English with excellent presentation skills.

Responsibilities

• Deliver training on PACS installations and updates.
• Perform workflow analysis and provide customer support.
• Organize training activities for customers.

Skills

Communication

Teamwork

Problem Solving

Teaching

Education

Bachelor's degree

Master's degree

Tools

PACS

Job description

Join a tech company that’s making a difference in healthcare

At Sectra, we take a lot of pride as a market leader in medical IT and secure communications. Our customers operate in some of society’s most critical functions, and we are uniquely positioned to help them optimize patient-centered care. Our modular and scalable enterprise imaging solutions allow healthcare providers to grow from ology to ology, while our encrypted communication systems protect the most sensitive information around the world.

What’s cool about this job?

As a Clinical Application Specialist, you will be a part of the deployment team for new PACS installations and product updates/additions for our existing customers. You will deliver all external training including on-site, in classroom and web based and act as a workflow consultant to prepare the customer for a transition on to the Sectra platform.

In this position, you will:

• Go through hands-on structured training program on applications, solutions and services including PACS for Radiology, Mammography, Cardiology, Digital Pathology, Vendor Neutral Archive, Orthopedic templating, medical imaging AI algorithms and more.
• Perform PACS workflow analysis to understand each customer’s unique needs and intricacies.
• Plan and schedule training activities for customers during the deployment project.
• Provide workflow support to the customer during acceptance testing
• Organize and provide appropriate go-live application support on site at customer location.
• Provide training in one-on-one and classroom settings on site, as well as web-based training.
• Provide remote support for application in collaboration with our customer support team.
• Provide positive, professional and cohesive company image when representing Sectra and our products.
• Ensure Sectra's customers have the required knowledge to efficiently use our products.
• Handle applications related support tickets.
• Act as an internal champion for the Sectra application to mentor customers and peers.
• Travel (25%- 30%)
• Uphold Sectra's esteemed reputation as the industry leader, consistently recognized as "Best in KLAS" for #1 customer satisfaction.
  
  

How We Make Your Job Meaningful And Rewarding

As the newest Sectra operation, Sectra Canada has the best of both worlds. We embody the energy of a young startup while enjoying the stability of a well-established brand, vast global experience, and a product backed by 40+ years of innovation. The result? An agile, invigorating, highly supportive and fun environment that empowers our team to do their best work and make a difference in people’s lives every day. In addition to competitive salary and performance-based incentives, we offer a slew of exciting benefits and perks, including:

• Education assistance for team members to continuously enhance their knowledge
• Robust health, dental and vision benefits, effective the month following your start date
• Monthly health spending account
• RRSP matching after 3 months
• Reimbursement of home internet expense
• Travel allowance
• Minimum 4 weeks of vacation
  
  

,

So, are you a fit?

We hire for attitude and ability, train for skill. Our people have the knowledge to meet expectations, but more importantly the passion to exceed them consistently. We’re all about learning from and challenging each other and going all in for every customer. To add to our amazing team, these attributes will be crucial to your success:

• A drive to make things happen
• A longing to make a difference in the healthcare industry
• A hunger to learn and improve at every opportunity
• A true team player eager to share your knowledge with the team
  
  

Think you’ve got what it takes? Great. Here's a few more boxes we’re also hoping you can tick:

• A master’s, bachelor’s or equivalent degree with a strong academic performance
• Prior Clinical Application Specialist and/or Radiology Technologist
• Fluency in English with excellent presentation skills and computer skills
• You demonstrate a passion and commitment toward exceeding our customer’s expectations
• You like to teach and explain complex things and you are good at it
• You are patient, caring and inspiring.
• You can think outside the box and can keep calm in stressful situations.
• You like to create training materials.
  
  

Also nice to have:

• You understand and have experience in PACS, both using and configuring
• You can handle multiple simultaneous demands.
• You like to troubleshoot technical integration and clinical issues.
• Fluency in French
  
  

Our salary range for this role falls between $88,300 and $134,300. The final salary offer will depend on several key factors, including the candidate's level of experience, their specific skill set, and the overall alignment with the job requirements. Other considerations may include the candidate’s education, certifications, and any additional relevant qualifications. We aim to offer a competitive salary that reflects the value each individual brings to our team.

Equal opportunity employer

Healthcare is a universal priority, and we need people from all backgrounds to help build a healthier and safer society. Our employees are people with different strengths, interests, experiences and backgrounds, who share a passion for improving people's lives. We embrace our differences and celebrate our uniqueness, and we respect and value all of our employees' points of views. Our non-discrimination policy extends beyond recruitment practices to encompass all terms, conditions and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits and termination of employment.

At Sectra, we hire for attitude and ability – train for skill. This means who you are is more important than your previous experiences. There are a few core abilities that are central for any role. We always look for your willingness and ability to learn and take on new tasks fast, utilize previous experiences and quickly grasp new information. We also want you to have a strong analytical mindset in which we consider it to be important that you can understand and break down and solve problems. We also look for good communicators who have the ability to interact with colleagues, partners and customers in an effective, clear and constructive way.

Other information:

The goal is for the right candidate to start as soon as possible.

We recruit on an ongoing basis. This means we encourage you to apply or contact us as soon as possible.

Depending on the role, a mandatory background security screening might be performed as part of the recruitment process at Sectra. Please reach out to the responsible hiring team if you have any questions regarding this. Learn more about our recruitment process here.